Expedia

Total garbage! Do not use them. Better off doing you. I could say so much more of m about this POS company

Beware and never book anything on the American express online FHR website. You are really booking through Expedia and not Amex. If you have any problems you need to call Expedia customer service to fix reservations and Amex travel will not help you. It is a scam that they don't mention Expedia on their website and even the charge on credit card statement says AMEX FHR and not Expedia. I booked a 5 night hotel stay in Miami at Mandarin Oriental and wanted to change it to 3 nights inside the cancellation period. They could not and would not change it. They stated I needed to cancel and rebook reservation which I could not because the hotel was sold out. I filed dispute with amex and then received call from Danny Iovanna in credit card dispute department at Expedia who told me I better cancel the dispute or they will cancel my reservation and hung up the phone on me and then kept sending me threatening emails. I finally contact a head supervisor at AMEX after I threatened to move all my business to mastercard and they resolved the issue. Beware and never book anything through Expedia or AMEX FHR online website - Call American Express travel and book through them where you receive the proper customer service.

The first time Expedia ripped me off was 03/2020. I rented a condo in downtown Grand Rapids to host my best friend's Bachelorette Party. Then COVID hit and on 03/16 and our state was shut down. I called the owner that listed their condo with Expedia so I could cancel since literally all restaurants were closed and we were not to leave our houses unless it was for essentials. The owner said she'd look into the cancellation and get back with me. She never called me back so I called and even texted her. She clearly was avoiding me and wanted no part of refunding my money. So then I reached out to Expedia who was zero help either and I played the "chase your tail" game as they insisted I get the refund from the owner. So I lost all of that money for a condo I couldn't use. Then this past weekend I decided to give them another shot and booked a 2 bedroom condo in downtown Knoxville with Embassy Suites. Imagine my surprise when I checked in with my girlfriends to find a one bedroom suite. My room literally had one bedroom separated by a door with an adjoining living room. The living room had a sofa that pulled out into a bed. That's NOT what I would call a 2nd bedroom. So I complained to the front desk. And I was told that Expedia does this to them all the time. I ended up having to rent another room because how am I supposed to host a girls weekend with one bedroom and one common area with a sofa bed. Again, Expedia was no help. And every single time I post a review on Expedia's website that isn't in their favor, they delete it. So I'm leaving this review on websites other than Expedia so they can't erase it and act like their lack of customer service and making things right never happened. Expedia Group owns VRBO and Orbitz. So I highly suggest you don't use any of the 3 sites as they will not have your back if things go wrong that are out of your control. They're just a corporate America company that doesn't care about their customers. I will also note that I'm an avid traveler who books flights/hotels at least once a month. So I'm their bread and butter and they could completely careless.

By now we have all caught onto HomeAway/VRBO/Expedia's schemes. This has been in the works for years as any of us know who have been forced to do things with the sites due to "customers wanting it". It never mattered what "us" as homeowners wanted. I was even told once that as a homeowner I was not a customer (shocking), but now I get it. We have choices and I have spent time looking at them. I have 5 rentals with HomeAway/VRBO for now. I have put one rental on Trip/Advisor...$400 for the year and they don't charge you extra for their other sites. They don't charge the customers any fees when you have an annual subscription and you bill your customers directly (site has good functionality). I am testing another property on AirBNB (site not as good, but workable)where I have chosen no annual fee and they charge me 3% fee on booked reservations and they also charge the renter. In the end we have all been disrespected by HomeAway/VRBO and even if changing I lose some functionality and may even end up having the new companies charge the fee to my customers... I feel good knowing I have enough self respect to leave a company that clearly does not value us as home owners. The fact that they don't communicate to us until a month after they put the fee in place and still make the fee look confusing proves that out. Another item they forget to mention in the communication yesterday is that only about 55% of the properties on HomeAway/VRBO are having the fees charged to customers. The other 45% have not signed up for online booking/online payments, thus no customer fees are being charged. Remove the online booking/online payment function (if you can) while you decide what is best for you.

Terrible! They introduced me to a Easirent where I got scammed and simply told me to set myself with them. Didn't even help! Not trustful at all.

My wife booked our honeymoon travel to Thailand through Expedia. After the experience we had with Expedia I would never use them again. We found that once Expedia books your travel they abandon you if there are any problems.

We were booked on 3 legs for our flight to Thailand (New Orleans to JFK, JFK to Hong Kong & Hong Kong to Thailand). Our Jet Blue flight from New Orleans to JFK was delayed 4 hours due to a mechanical problem with the plane. Due to the delay we missed our connecting Cathay Pacific flight to Hong Kong. When we arrived at JFK all of the ticket counters were shut down for the night. My wife tried to contact Expedia by phone for assistance in rescheduling and after being on the phone for almost 2 hours they turned out to be completely unhelpful.

The biggest problem we had when trying to reschedule the flights and get boarding passes is that Bangkok Airways (our airline on the legs between Hong Kong and Thailand) was not in the same partnership as Cathay Pacific, American or Jet Blue. As a result it was difficult to get boarding passes all the way through to our destinations (both to and from Thailand). The ticket agents at the counters all commented that the tickets should not have been booked the way Expedia booked them. What should have been a great trip was quite frustrating.

Pros:
Ease of booking

Cons:
Terrible customer service
No assistance if there is a booking / ticketing problem

I dont expect Expedia to be responsible for the broken aircraft at the beginning of our trip however they also took no responsibility in the ticketing problems and gave absolutely no assistance in finding a solution. We were on our own. Avoid using Expedia in the future!

I booked a hotel through Expedia by the name of Inverrary Vacation Resort in Fort Lauderdale, Fl, DO NOT STAY HERE! The hotel is absolutely filthy regardless of photos online! Constant nats were flying in my room, I killed what I throughly were only 3 of them but more continued to show up. My bathroom was flooded from the shower. They put me on the bottom floor, the room next to me was not a room at all but the break room where you can hear everyhing, the room across from me looked like a room but it was storage. The circuit breaker was literrally in front of my door. Being that I was near all of this, there was nonstop noise! I mean when I leave my room guys would be literally blocking my door and looking in my room! The MAIN PROBLEM was the fact that housekeeping decided to throw away my food and a few other items which were nowhere near a trash can but sitting on top of the dresser next to the tv right by all my stuff! I talked to the manager and they were very very rude and refused to pay me back! Finally they agreed to pay me back through Expedia. After leaving I called Expedia who then had to confirm with the hotel. Expedia gave me a call back and told me they are REFUSING TO PAY ME BACK. It doesn't any make sense! And Expedia refuses to give me my money as well! They are liars and thieves! And Expedia refuses to help in anyway! NEVER booking through them again!

Just horrible.

Let me preface this review by saying that I have been an Expedia customer for years. Throughout that time, I have booked 15 reservations that totals almost $8,000.

I have been a loyal customer that has even encouraged family members to book through the site for their travels needs as well.

I can say that I will NEVER use Expedia again.

It turns out that Delta had made adjustments to my flight from the Bahamas back to San Diego. Since I had booked the initial reservation through Expedia, it was Expedia's responsibility to notify me of the changes (the Customer Success representative confirmed this). They DID NOT.

We arrived at the airport to find that the reservation had been changed and that the confirmation email I had from Expedia was no longer valid. As a result, we had to spend a night layover in Atlanta.

I called Expedia the following day (I was on the call for an hour and a half). We had missed a day of work due to their lack of communication and had to pay for a hotel in Atlanta out of pocket.

I wasn't asking to be reimbursed for the flight. I was simply asking to be reimbursed $150 for the hotel and Ubers (we stayed in the cheapest hotel we could find).

As a loyal customer, you'd think that this company would be willing to simply reimburse me with $150. They refused.

The customer service was terrible, and they said the best they could do would be to offer me a $50 travel voucher to be used through Expedia in the future.

Icing on the cake: my grandparents had actually booked our entire trip to the Bahamas through Expedia as well. When we all got to the hotel to check in, the hotel didn't have reservations from Expedia for 2 of the rooms.

Expedia- you lost a customer (not like you care). And to anyone out there looking to book travel arrangements, avoid this company at all costs.

I think this has been by far the worst worst experience I've had with any third party. I purchased a ticket with a 3hour layover in Los Angeles 3 months before the actual trip. I got an email from expedia that the connecting flight on my second trip had been changed 2 hours earlier, changing the layover from 3 hours to 40 min. I called expedia that a 40 minute layover was not enough time since there was immigration and stuff I had to go over. Expedia not only did nothing to help, it kept telling me that was something I had to solve with the airlines not expedia. I therefore called the airlines and the airlines told me that since the ticket was purchased through a third party all changes could only be done through the third party. So I called expedia again and they told me that by their policy this change was considered a 'minor change' therefore they could not help, they said any changes that stay within 3 hours were consideres small changes. This made no sense to me... If I have a 3 hour layover and the flight was changed 3 hours earlier that would mean I have 0min to change flights. I explained this to the customer service and they only gave me the answer that 'that's the policy.' I mean can they not to the math? I am really really really disappointed with the service and their ability to help customers when flights are changed. DO NOT USE EXPEDIA AGAIN DO NOT USE EXPEDIA.

I am deeply frustrated and disappointed with the poor service I received from Expedia during my recent flight bookings. I initially booked a flight from Vancouver to Albany via San Francisco and Newark, with a return trip from Boston to Vancouver via Montreal. I specifically chose this itinerary for a shorter layover and earlier return.
However, after paying extra to change my flight to a Seattle layover, I was assured it would have only one stop. To my dismay, I discovered shortly before departure that there were two stops, in Seattle and Chicago. This negated the purpose of paying extra for a faster journey. I had to spend considerable time on the phone with Expedia and the airline to secure an alternate flight via Newark.
To make matters worse, my return flight from Boston was unexpectedly canceled, and I was rebooked on a less desirable flight without my consent. Despite the inconvenience, I was denied a refund for the price difference. Adding to my frustration, I witnessed the supposedly canceled flight boarding for Montreal at a nearby gate.
Furthermore, I later discovered that my supposedly canceled flight from Montreal to Vancouver was actually running on time under a different flight number. This deceptive practice further worsened the situation and eroded my trust.
I am appalled by the terrible service I received from a company I trusted for a smooth and efficient booking process. This experience has been the worst in all my years of traveling, and I feel cheated and deceived. I sent an email to your customer service but have received no response, which is unacceptable.
I expect a prompt and professional reply to address my concerns. The lack of transparency, misinformation, and failure to provide adequate assistance have greatly affected my travel experience. Expedia needs to thoroughly investigate these matters and take appropriate measures to rectify the situation.