Danielle R.

Just horrible.

Let me preface this review by saying that I have been an Expedia customer for years. Throughout that time, I have booked 15 reservations that totals almost $8,000.

I have been a loyal customer that has even encouraged family members to book through the site for their travels needs as well.

I can say that I will NEVER use Expedia again.

It turns out that Delta had made adjustments to my flight from the Bahamas back to San Diego. Since I had booked the initial reservation through Expedia, it was Expedia's responsibility to notify me of the changes (the Customer Success representative confirmed this). They DID NOT.

We arrived at the airport to find that the reservation had been changed and that the confirmation email I had from Expedia was no longer valid. As a result, we had to spend a night layover in Atlanta.

I called Expedia the following day (I was on the call for an hour and a half). We had missed a day of work due to their lack of communication and had to pay for a hotel in Atlanta out of pocket.

I wasn't asking to be reimbursed for the flight. I was simply asking to be reimbursed $150 for the hotel and Ubers (we stayed in the cheapest hotel we could find).

As a loyal customer, you'd think that this company would be willing to simply reimburse me with $150. They refused.

The customer service was terrible, and they said the best they could do would be to offer me a $50 travel voucher to be used through Expedia in the future.

Icing on the cake: my grandparents had actually booked our entire trip to the Bahamas through Expedia as well. When we all got to the hotel to check in, the hotel didn't have reservations from Expedia for 2 of the rooms.

Expedia- you lost a customer (not like you care). And to anyone out there looking to book travel arrangements, avoid this company at all costs.