Shawn G.

Beware and never book anything on the American express online FHR website. You are really booking through Expedia and not Amex. If you have any problems you need to call Expedia customer service to fix reservations and Amex travel will not help you. It is a scam that they don't mention Expedia on their website and even the charge on credit card statement says AMEX FHR and not Expedia. I booked a 5 night hotel stay in Miami at Mandarin Oriental and wanted to change it to 3 nights inside the cancellation period. They could not and would not change it. They stated I needed to cancel and rebook reservation which I could not because the hotel was sold out. I filed dispute with amex and then received call from Danny Iovanna in credit card dispute department at Expedia who told me I better cancel the dispute or they will cancel my reservation and hung up the phone on me and then kept sending me threatening emails. I finally contact a head supervisor at AMEX after I threatened to move all my business to mastercard and they resolved the issue. Beware and never book anything through Expedia or AMEX FHR online website - Call American Express travel and book through them where you receive the proper customer service.