I thought they would be better at solving customer problems but they just don't get back to you at all
Expedia is one of the easiest sites to use and has definitely saved me a ton of moeny over the years. Highly recommended.
Expedia was absolutely heartless and unhelpful. My father booked a rental car through Expedia two years ago and was anticipated to leave on that trip last year. However, due to covid, the trip was post-poned until this July (2021) along with the rental car. My father unfortunately passed away in June of this year. The trip was planned for he and the men in my family to go fishing in Alaska. My brothers still wanted to go on this trip in his memory, but Expedia was awful to try and change anything. The car was booked under my father's name and they wouldn't allow us to change the name to one of my brothers or even add a name because they insisted both people (meaning my father and brother) would need to be there to pick up the car. You can see how this was impossible. They then told us we would need to cancel the reservation and book it again at the price it was listed at now. First there were no cars even available to rent so they said we just had to try and book our same car right at the same moment we canceled or we were just out of luck. Another car became available and they let us book it for the price it was now, just plus another ~$1,000. Ultimately, we ended up canceling our reservation after countless hours spent on the phone with Expedia and going with another company. I will never use Expedia again because of the heartlessness and unwillingness to help that they showed me and my family during an already difficult time.
They do the blame game instead of issuing a refund to the customer. I will never use them again and I will not recommend
I've used Expedia several times when out of town and I need to unexpectedly find a hotel. Good variety of choices and good deals.
Good for corporate travel where budgets are less important. For retirees to see and travel to their families across country it is no choice.
Tried to modified reservation. Called at least 20 times. They keep saying their system is down. They are not willing to help at all!
Thank you for your valuable service. Very reasonable priced items. Compared your prices with open market, yours very cheap
I can never book the price that they show me. Especially to Asia. Whenever I click BOOK price always goes up!. Very frustrating!
My go-to for booking flights and hotels. I find it's the best selection and always get good deals. Excited for my next trip.
It takes them one hour to book a ticket. All I need is that my credit will be apply to my new ticket.
Expedia owes me over 7k on trips and they refuse to give me money or allow me to book trips to use my credit. I'm starting to feel like it's a scam.
That makes it easier to get rock bottom prices without exposing the identity of the hotel prior to completing the order. I wish they had that.
Usually very easy to book a flight - sometimes the web site can be a bit tedious but service is very good and I can generally find a cheap flight.
Absolutely dismal. Poor service, long wait times, staff lacks knowledge, poor advice, over-charging!
On your website you list top hotels in the French Quarter in NOLA. Wrong, I counted about a dozen and stopped because those dozen hotels ARE NOT in the French Quarter. Stop lying to the public.
It used to be my GO TO place for all travel but it is no longer really good. I hate to say but it just past its prime.
Finally got a refund after talking to a customer service and demanding to speak to a supervisor. Still, I would not use this company again.
Beware... Better to book with airline directly. It is not more expensive. Expedia would not honor refund or reimbursement for airline cancellation. And airline will not refund or reimbursed if ticket is purchased through a third party.
Overview
Expedia has a rating of 2.1 stars from 1,603 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Expedia most frequently mention customer service, credit card and next day. Expedia ranks 203rd among Travel Search Engine sites.
Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com. It launched Tripadvisor in 2011. It also offers services for corporate travel and travel services in Europe and Asia.
Expedia also operates internationally with sites in Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Norway, Sweden, Denmark, Australia, Japan, and China. It is done through its investment in eLong.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members