Expedia

Our flight was cancelled by the airline company due to the COVID, Expedia said the company don't let them 100% refund and that's a lie. In the ailine company website it isclear: all flight cancelled will be refunded (because government helps). 3 different people from Expedia talked to us, no one them was able to understand that they lied to us and they are continu to wait an answer from the airline company... we asked them to give us their contact... we are still waiting... and today they just told us "you enjoyed a part of the trip" what? The flight was cancelled, we didn't go anywhere dumb!... liars and thiefs!

I booked a room through Expedia on 5-8-2020 and was not informed from Expedia or the hotel itself that they were closed and that there were no more rooms available so I booked the room anyway and when I went to the hotel is when I found out they were closed and had no more rooms available which I felt was bad on their behalf was informed by the hotel customer service that I can get a refund through Expedia I call Expedia and they are giving me all these excuses as to why I have to wait a month to get my money back which has nothing to do with me so I will never book with this company again and I encourage others to do the same they are full of s**t bad customer service when you call and pretty much false advertisement on the website I feel like they need to update the website and advertise Hotels that are open and have rooms available so people know where to go thank you a very unsatisfied and pisses off customer

No Thanks Expedia! Rent directly from the car rental company if you want to be treated like a real person and not have your money stolen from you! I was double booked and prepaid for a rental car in January. At the time of pickup I was informed of the double booking, I immediately requested a refund and was told I had to go through Expedia. I called them the same day and explained the situation and was told it would be 3-5 days before I would hear back on the refund. By the time I heard back the trip was over and they denied my refund. So I was charged for a car rental that I wasnt able to use. Second trip I had a family member pass and had to cancel the car rental that was setup and book for an employee, that employee lost his ID and was not able to pick up the car so we had to cancel again and book a new reservation (they would not switch driver to a new person with ID), again I was told 3-5 days to hear back for a refund and again it was denied just after the trip was over. Again I was not able to use a car rental that I paid for. Shady company at best, unwilling to do the right thing. Stay away.

Iv been using Expedia for years when traveling. Booking flights, hotels, and rental cars. After today I will never use or recommend Expedia to anyone. I booked a flight 2 days ago and had to call back twice to rebook my flight because it kept canceling my flight. When talking with them they told me I canceled the flight. Only i did was ask to send the confirmation to a different email. Rebooked it last night. This morning get another notification that my flight from Phoenix to Portland but my portland from Phoenix was still booked. They said I canceled my flight. Why would I cancel my flight to portland but keep my flight going back. They said they could only have me rebook my flight. No compensation except for $100 voucher. No thanks keep the voucher. I recomend any other booking site except Expedia. This would be a 0 star if I could.

I have been trying to book Bargan Fare from SEA to SFO on 08/20/16 for 148.52$ for the last three days. I have called 7 times, and each time, I was given a wrong solution telling me to either try again later, or call back because Expedia was doing an update. I have delayed booking a flight for three days because of this and now all tickets are much more expensive. The last call I was on as well as the one I am on now (been on hold for over 30 min) the rep did not even care to clearly understand the problem. This is the WORST customer service I have ever gotten, really, from a large company such as Expedia. I can not not believe out 7 people, no one cared enough to try to truly resolve the problem. I can not be the only one who is experiencing this. Doesn't Expedia have a technical department, doesn't Expedia has teams that deal with problems like this. All what I have been getting is "we can not book bargan fare for you, you have to do it online, do you want to try it now". Right, I get this response, after I spent 10 minutes each time explaining how your website is giving me an error. Wow. I will spread this word to anyone I can so people do not have to go the same terrible experience.

About an hour and some minutes later, the supervisor sent me an e-mail with a refund. The refund was not just what I paid to Expedia, but it also included the cost of my daughter and her friend to purchase new tickets at the gate.

What happen:
I ordered Knott's tickets online one day prior to the event.
Expedia's website does not give an option to add the names of whom the tickets are for. The website automatically pulled my name from the billing information and added it to both tickets. The issue with this is my daughter's friend's mother is accompanying them to the park and not me. Therefore the I.D. will not match the name on the tickets.

I called Expedia, they contacted Knotts. Unfortunately, because I'm unable to give them 72-hour notice they were unable to make any changes (mind you I purchased the tickets 24 hours prior). I explained this is the fault of their website, being there was never an option for anyone's name but my own (from billing).

The first 26 minutes of my call the guy transferred me back to the cue in which I had to start all over with another agent. About an hour and some minutes later, the supervisor sent me an e-mail with a refund. The refund was not just what I paid to Expedia, but also included the cost of my daughter and her friend to purchase a new ticket at the gate.

Although I am not happy with the amount of time it took to resolve this issue, nor their website. I am happy with the outcome and that they took the time to resolve this issue.

In the span of 3 days my bookings failed 5 times. My money got onto visa hold 5 times (more than 10 transactions with total amount of more than $3000 each time). Expedia support suggested to wait for 72 hours to get my money back each time until I insisted on sending an email to the bank to release my money from hold. I had to find bank contact details for them and monitor that an email would be sent while I'm waiting on the phone by getting a copy in my email box. In total between Expedia and bank to coordinate money return I had to make more than 15 calls and spend literally hours on phone calls. While attempting to book the trip over the phone at the moment of booking I've been told that my package price will increase by another $250 because "your chosen room was booked, I will get you the one which is under hotel's discount". Yes, "discount" for some reason meant that I'll have to pay extra $250 all of a sudden. Misleading advertising and greed to up-sell the customer after all the initial package pricing was discussed and agreed. Disgusting! I haven't booked the trip. Expedia waisted my precious time and my phone time. That was the worst customer service I've ever experienced. I will ensure to share my experience with friends, colleagues, and public. Great business guys, "well" done!

I booked my holiday in March. When i paid the price had gone up over £142. I fortunately had took a picture of booking on my phone so they had to refund the difference.
Went on Holiday 25th June for 1 week All Inclusive. Only when i got to hotel they had got me booked in for B&B only. I phoned Expedia and the man told me that he would refund me nearly £300 and to keep all food bills. Phone the next day Lady said we had to keep bills and wait a further 48 hours before they could speak to me complete waste of call she did not help. Phone call number 3 was icing on cake He said Although we had paid a higher rate than all inclusive. We were getting the same deal as approx £370 cheaper room on B&B. He said it was Expedia policy to reserve a couple of rooms and pay higher for them and deal with it and get on with holiday. He was very rude. The same day they finally phoned me back The man said he would not offer any refund, Or be able to put us on all inclusive for the rest of our holiday. I told him how upsetting and awful they had treated us and that i would do my best to put other people off using Expedia he them offered me a pathetic &100.
I would never use them again. They cost me a few hundred pounds and ruined the first few days off my holiday.
Please Book with someone else. We travelled on 25, 07, 2017

I am very disappointed with expedia after many years. I booked trip from mco to plq after I arrived to Europe they cancelled my flight witch is understandable do to covid 19 SAS airlines cancelled. So I called them to see about my return flight I was told they have another flight 34 Hr but after I booke if I find better flight call them back. I found it 18 Hr flight back to USA they wanted to charge me $ 1000 dollars extra and said that it was not them it was SAS airlines. I called SAS explained the situation without any problem they changed my flight $0 cost. I will never book trough expedia again. They try to make money during force majeure is discosting and disappointing. And the staff on call is not caring about you at all. Before you book your flight trough expedia try go trough airlines first is cheaper and won't be a problem.

Expedia has the WORST customer service (if you can even call it that). Yes, even worse than your cable company! If you can find their phone number, after you wait on hold forever, you are connected to someone in another part of the world who barely speaks English. Their ability to complete BASIC tasks, like re-booking a flight takes FOREVER, and then they screw it up.

My wife and I had to make a change to one of our airline tickets purchased through Expedia. My wife spend 2 1/2 HOURS on the phone (and this was with a "supervisor"), just to have this simple change made. I was listening in, and could not for the life of me understand what the Expedia employee was doing on the other end of the phone. What could be taking so long?

In the end, Expedia assured my wife that everything was taken care of, and that she would be getting an email confirmation shortly. My wife didn't want to hang up the phone until she got the email, but Expedia told her that it could take up to an hour for the email to come through. So, she took that in good faith and hung up.

A few days later, when no email ever arrived, my wife called the airline. The airline told her that Expedia had CANCELLED her flight!

My wife was practically homicidal at this point. She spent another hour on the phone with Expedia, and we still do not have this situation resolved.

This company is a JOKE! Avoid using them at all costs.

Ended up in Jenner after a lazy Saturday drive up the coast. Saw the Kayak kiosk and decided it would be fun to kayak in the area. No one was manning the kiosk but there was a sign saying "if you need to get a hold of us please use the radio" so we picked up the walkie-talkie radio and followed the instructions hoping to get a response. No response. Waited about five more minutes, try again no response.

In the time we're waiting two other groups of people show up either to return equipment or rent equipment. They also try the radio. Call the reservation desk. Try the radio. Call the reservation desk. No response.

After about an hour of waiting, the person that was supposed to be manning the booth shows up and says she was out to lunch. We had children with us who were excited to kayak and had put on life vests to pass the time. As she strode up from lunch she noticed this and berated everyone for putting on life vests that we would've rented anyway.

She then notifies us that she's not putting out any more kayaks because it might start to get windy. I get that, but then how about closing up your kiosk? Maybe put up a sign saying you're out to lunch? How about answering your phone or radio? Put up a sign indicating that the wind may be picking up and not putting out boats after XX time? How about not getting an attitude with potential customers that may not understand how you do business, because you're not there manning your effing kiosk for two hours?

I have been using Expedia for a number of years and have always been happy to sing their praises. We have previously been refunded under the Price Match Guarantee with no quibble and even been compensated for a description error on their website. How things have changed!

I have recently spent thousands of pounds with them and before I went away I checked the price of the hotels we paid for upfront to find that the price had reduced for 2 of them. The total difference was only £179 but I put in the claim, which now includes uploading screenshots of the new website. I actually sent them a screen shot of their own website showing the new price.

Even though I was told I would be contacted within 48 hours this did not happen and when I chased this up I was told my claim was invalid. Due to the principal of this I have since spend hours on the phone, sent emails including one to an escalation team that turned out to be the same customer services department I have been dealing with and promised numerous calls back. Needless to say that this is ongoing.

Due to my experience and the experience of the other reviewers I think Expedia is on a slippery slope; I am sure the competition cannot be this bad!