Robert S.

Ended up in Jenner after a lazy Saturday drive up the coast. Saw the Kayak kiosk and decided it would be fun to kayak in the area. No one was manning the kiosk but there was a sign saying "if you need to get a hold of us please use the radio" so we picked up the walkie-talkie radio and followed the instructions hoping to get a response. No response. Waited about five more minutes, try again no response.

In the time we're waiting two other groups of people show up either to return equipment or rent equipment. They also try the radio. Call the reservation desk. Try the radio. Call the reservation desk. No response.

After about an hour of waiting, the person that was supposed to be manning the booth shows up and says she was out to lunch. We had children with us who were excited to kayak and had put on life vests to pass the time. As she strode up from lunch she noticed this and berated everyone for putting on life vests that we would've rented anyway.

She then notifies us that she's not putting out any more kayaks because it might start to get windy. I get that, but then how about closing up your kiosk? Maybe put up a sign saying you're out to lunch? How about answering your phone or radio? Put up a sign indicating that the wind may be picking up and not putting out boats after XX time? How about not getting an attitude with potential customers that may not understand how you do business, because you're not there manning your effing kiosk for two hours?

Ended up in Jenner after a lazy Saturday drive up the coast. Saw the Kayak kiosk and decided it would be fun to kayak in the area. No one was manning the kiosk but there was a sign saying "if you need to get a hold of us please use the radio" so we picked up the walkie-talkie radio and followed the instructions hoping to get a response. No response. Waited about five more minutes, try again no response.

In the time we're waiting two other groups of people show up either to return equipment or rent equipment. They also try the radio. Call the reservation desk. Try the radio. Call the reservation desk. No response.

After about an hour of waiting, the person that was supposed to be manning the booth shows up and says she was out to lunch. We had children with us who were excited to kayak and had put on life vests to pass the time. As she strode up from lunch she noticed this and berated everyone for putting on life vests that we would've rented anyway.

She then notifies us that she's not putting out any more kayaks because it might start to get windy. I get that, but then how about closing up your kiosk? Maybe put up a sign saying you're out to lunch? How about answering your phone or radio? Put up a sign indicating that the wind may be picking up and not putting out boats after XX time? How about not getting an attitude with potential customers that may not understand how you do business, because you're not there manning your effing kiosk for two hours?