Expedia

Rental car company through Expedia canceled my rental car. When my family arrived to airport they informed us of this. Took us hours to find another rental car from different company. We had to rent car from another company last minute which costed 2x. The rental car company that canceled my car charged me $200 and did not provide refund. Called Expedia 4 times within 2 months and they did not offer any assistance (other than saying they could not reach rental company)

Expedia will not back rental car company or other companies they offer services from on website. They offer no protection for their customers... and do not care. Rental car company and Expedia stole $200 me!

I've been a member of the Expedia community since 2008. I've booked hundreds of flights and hotels with Expedia all around the world. In the last two years, I have experienced nothing but problems with Expedia. Last year they failed to book a ticket purchase to Croatia that was made on their website. The airline had no record of my purchased flight. Expedia was able to fix the problem but we lost a day of travel. Most recently I booked a flight and hotel deal. I chose "partial dates" on the hotel because we were only spending 2 nights in D.C. Before heading to Wilmington, DE. The Expedia website booked us for 5 nights even though I had chosen the "partial dates" for the hotel. Now I'm paying for 5 nights in DC when we are only staying 2 nights. I gave Expedia the opportunity to fix the problem and they said it could not be fixed as it was a non-refundable reservation. Expedia bundles the flight cost with the hotel cost at checkout so it is unclear what you are paying for. A faithful member of the Expedia community has now left for good. I've had 3 out of my last 6 trips, screwed up by Expedia in some form or fashion. WARNING - Stay Away from Expedia. I am./

During the Covid crisis we could not get through to Expedia to cancel our flights. After many attempts we were finally able to get our flights canceled through the airline, United. They ended up cancelling our flights anyway. After many tries I have finally gotten through to Expedia and after hours on the phone while they "confirm our flight information" I am still not able to get a refund. I am going to try to contact United to help. This is so upsetting. I think Expedia is just trying to keep our money!

I booked travel and car rental on Expedia. I recieved several charges on my credit card from Expedia. I called and was told by expedia that it was the insurance company's charge. I called the insurance company and they said it was not their charge. I tried the virtual email and could not get an answer it. On another day I emailed, got transfered 3 times to different departments. They could not answer the question and said that I had only been charged once, when my credit card shows two unknown charges.
After two days of trying to resolve this, I had to give up. Apparantly expedia could not determine what the charges were for and denied that they charged me twice.

After 3 years as vacation rental property owners, Expedia has almost destroyed our rental business. They bought HomeAway/VRBO and immediately instituted a booking fee... or coerced the Homeaway founder to do so immediately prior to the sale. They changed the analytics so that properties that once were extremely successful, like ours, are no longer so. We are seriously considering selling our property as a result.
PLEASE DO NOT USE EXPEDIA for ANYTHING... They have callously destroyed people's rental businesses. Check out the Homeaway/VRBO reviews on line, if in doubt. Watch for a class action to come against Expedia.

Seen a hotel you like but it is listed as SOLD out? Look on another site or even google it and search down the list for the hotel's own webpage (all hotels and B&Bs have one these days). If a hotel has been previously listed with Expedia then drops them they routinely leave the listing on but list the business as SOLD OUT. So top tip - look around and don't get seduced by ridiculous nectar point incentives that will only buy you a Mars Bar and a 2 litre carton of milk.

Our flight was canceled due to COVID (this is no problem). Was given credit and we rebooked later in the year. Since then, flights that were "confirmed" were never really confirmed, our credit was split and saved incorrectly as a coupon, and the entire booking was canceled and no one can figure out the reason why.

Now, the best part is, to re-book the flights that were mysteriously canceled, we need to use all of our credit+coupon amounts, BUT they aren't able to use both of them together (there's no button), so we need to pay more money in order to book the same flights.

Best part is, they said the airline can do it for us directly. BUT now Expedia can't find the coupon# or pin for the airline to access the money. $1200 has just been 'misplaced'

And now with just 1 week until our flight, it seems the perfect time to randomly cancel someone's booking, try to charge them more to re-book, and tell them we lost over $1200 of their credit.

What a day, thanks Expedia. -_-

I made a booking a few days earlier and wanted to change my return flight from lax to Knoxville from 5/7 to 5/8. After Expedia customer service told me that was ok and after I gave her my credit card number, she came back and tried to sell me a flight from Ontario, ca to Knoxville. I asked her to cancel whatever she was doing and not to charge my card. She charged my card and I then received an email my new itenerary, that shows no change to my original itenarary. What a scam.,,,

Earlier in the year my uncle passed away due to covid. I was trying to help my mom by getting her a hotel near the hospital so that she could be near him before he passed. The only way to do this was to book it through expeida so that I didn't have to be there with her to check in, this came directly from the hotel. I booked the hotel for her but unfortunately on her way down he passed and so we didn't need the hotel anymore. Expedia did not seem to care what so ever and refused to give me a refund. I was very annoyed to say the least.

Today I get some cut and paste bullcrap email offering me a "deal" due to my covid cancellation. GO F YOURSELF EXPEDIA!

I purchased the travelers insurance and when I actually needed it, they told me it was not usable because I didnt know 2 days prior to when it needed to be changed. How can you possibly know 2 days prior that something will come up and isnt that why you purchase the insurance!?!? I will never use Expedia again and most travelers tell me the same thing because they are hard to correct when issues arise. Poor costumer support!?! There are so many other travel sites that who needs the risk that Expedia offers!

I had an excellent experience with Expedia. We decided to go with a different rental company after prepaying for a different car rental. I called and canceled and the customer service rep went above and beyond to help. She called the rental company to cancel my rental amd issue the refund. Except when she called the rental company, their systems were down. She called back a couple times until their systems were back online over a 6 hour period. She went above and beyond to help me.

I understand the unique circumstances of COVID-19 and the worldwide "pandemic", but what I don't understand is the lack of continuity of operations, complete leadership failure, and complete IT failure of this company. I have been a loyal and avid user of Expedia for a decade, and have spent over $100,000 through the site over the years.

I had several trips coming up, and as the highest status member, thought I would be taken care of. Instead, the company has not responded to any requests, has not answered the phone, and has provided zero refunds. In comparison, Delta and AirBNB have already provided me full refunds for my trips.

I again understand the unique circumstances, however, for a travel company, this should be the time that I have a peace of mind. I expect full refunds on all my European trips and then I will no longer be using Expedia.

I like the fact that they have great all inclusive packages, but I found it every upsetting that they don't put the correct or closest airport when you book your deal. I was traveling to DR for the 1st time ever and selected a resort in Romanda not knowing it wasn't in the vicinity of Punta Cana and had to pay additional travel fee from and to the airport which could of been easily avoid had their recommend resorts fell under the airport I choose first.

A had a Trip planned for Australia April 2020.,
Ok understand Covet hit,.
Now The airline does not service US to Australia
Indefinitely,,
Now unable to a refund or flight credit on another
Airline, also willing to take a less expensive flight may I add.
Instead of Expedia just telling me I am not getting
Anything back on my one in a lifetime 8 days Sydney, Customer Service Center puts me on hold
13 different times for 45 minutes to hour only to
Get cut off, Ok I will say this allegedly! " I feel the call center hangs up on customers when there is
Issues with refunds, Credit, the personnel just says
Hold on, then off the next caller, Hopefully it's a sale,
Only money, I am out over $700 now …. Be Careful

Booked a trip to London in November 2020 and had to cancel due to Covid but I was assured by Expedia customer service that I would get flight credits but I had a year to use them. They don't tell you that it's a year from the original purchase date so I only had 4 months to use them. Now came the worst part… trying to book a trip using those flight credit's! I spent literally hours on the phone over three days trying get my trip booked. Expedia would tell me to call American Airlines and they would tell me to call Expedia. Expedia wanted to charge another $4000 for just the flights on top of my $3200 flight credit. In the end It was cheaper to rebook the entire trip not using the credits which I did. But that $3200 is just gone and Expedia couldn't care less. This trip will be the last time I will ever use them and I will trash talk them to anyone that will listen!

You would think that they have their customers in mind during this worldwide pandemic. Nope! I had a coupon from my canceled April trip (due to covid). I used it to book a room but then later had to change the dates. I press the cancel button and choose the option 'I have to change the date' because I had to work around with the dates and type of rooms because I had to match the credit amount.

After playing around with the options, I try to re-book, but I couldn't because my coupon was gone. I call and wait half an hour to finally speak to someone. They tell me once you hit the cancel button, you forfeit your coupon. I ask nicely to give me back the coupon. "There's no way we can reinstate it in our system". I ask nicely to then give me expedia credit. "The system doesn't allow me to give you credit"

I beg them, tell them I can't afford to lose $545. They don't care.

Make sure never to cancel a coupon because you can only use it once people!