Greg P.

Samsung French door fridge icemaker freezes up. Tech says he makes a living replacing them... but, says it won't matter... it'll just keep freezing up.
Dishwasher cleans dishes great... IF... you wash them first.
Now the expensive gas range: The largest burner won't light... but, gas pours out freely! Nice safety feature, huh?
DON'T BUY SAMSUNG APPLIANCES... BUY ANYTHING ELSE... REALLY!

After 3 years as vacation rental property owners, Expedia has almost destroyed our rental business. They bought HomeAway/VRBO and immediately instituted a booking fee... or coerced the Homeaway founder to do so immediately prior to the sale. They changed the analytics so that properties that once were extremely successful, like ours, are no longer so. We are seriously considering selling our property as a result.
PLEASE DO NOT USE EXPEDIA for ANYTHING... They have callously destroyed people's rental businesses. Check out the Homeaway/VRBO reviews on line, if in doubt. Watch for a class action to come against Expedia.

Well... as usual, HomeAway customer service is of NO HELP.
In your recent response:
1. You didn't even bother to respond to my 2nd issue AT ALL.
2. YOU MUST correct YOUR error in service fees charged to my most recent guests. I copy the original message here because I have ZERO confidence that any CS staff is competent enough to scroll down in a message. Here's what I wrote:
"Our most recent two guest: Lxxx and Nxxx, have been charged two different service fees even though each of them paid identical deposits, cleaning fee and sales tax. Lxxx charged $135; Nxxx $124. Why?"
It is not merely disgusting that you have not addressed this issue... It further CEMENTS my belief, based on several previous non-helpful CS responses, that none of you CS personnel will ever provide decent, reliable, honest, or accurate assistance.
Your CS service is badly broken... I hold out zero hope you will ever make your CS state of the art, much less even competent.
I'm not finished with this matter... I am incensed and will explore ALL possible ways to express these thoughts on social media.