Expedia

Customer service is really frustrating. Its always better to get rid of the middle man and book direct with the companies so when you are trying to get refunds or reimbursement or just to communicate in general it protects the customer. Expedia uses the fact its insurance and everyone they 'middle' for that they can not directly help you and that leads to a huge headaches and their hands constantly 'being tied', really its a cop-out and they end up not being responsible to you 'their' customer. By booking thru Expedia you end up in no mans land and all to easily get lost in the third parties fine print and they get away with your money. ZERO stars

I chatted with a customer service agent thru chat for almost an hour until he kept telling me the same thing that he was going to get a supervisor. After an hour I finally left the chat and he called me on the phone and kept making promises of talking to supervisor and even put me on hold telling me a supervisor would be with me in two or three minutes then about 10 minutes later he comes back on and tells me a supervisor isn't available. By this time it has been 90 minutes trying to get my car rental cancelled and refunded and I get frustrated and he warns me if I get unprofessional he will end the call simply because I asked if Expedia is a United States company because the rep was very hard to understand. Horrible Customer Service

Booked a bundle deal through Expedia app to Jamaica not realizing that the hotel room I picked was almost 4 hours away and a $700 shuttle. Spoke to customer service and their excuse was I should've checked! But flying into another country I did not think a bundle deal will send me to a 4 hours away hotel. If I pick to fly into New York will they have a bundle deal for me to stay in Boston. I don't believe so. No part of it makes sense at all. And it's so hard to even find a reasonable shuttle that even takes you that far. How that's part of their bundle deal I don't understand

Package fare for a return ticket to Newark from fort Lauderdale and back plus car and cancellation protection package sounded very reasonable for $ 830.00. I tried to cancel this trip because of personal reasons. I was told that I have to pay $ 200 cancellation fee to the airline even though I had purchased cancelation protection policy from Expedia. What nonsense. I was told it is Expedia company policy. Not doing business with them or recommending them to anyone.

We rented a car via Expedia in Namibia. When we arrived the pick-up appeared to be a (2-persons) single cab instead of (5-persons) double cab we rented via Expedia. With 2 kids this was a big problem and we had to hire a very expensive 4-p alternative car which wasn't big enough for our camping gear which we had to leave behind partly. Turned out to be a very expensive holiday because of Expedia's fault. I tried to contact them several times, but they just won't answer any mails or calls.

This site is a big scam!

If a business lists with Expedia then decides to drop the listing, current practice is that Expedia keep the business listed but as SOLD OUT. This will drive business away from these hotels. Is this just a glitch in the system?

Which ever way you look at it they are providing inaccurate information + another problem with their listings - the distances from your destination are as the crow flies not necessarily as long as it will take you to get there on terra firma - be warned check a map before you book.

We purchased the travel insurance to protect us from loses should the trip suffer an interruption. My wife suffered an interruption that was the result of a heat wave in Paris. Expedia and the insurance assured that they would reimburse the losses but we would have to pay upfront. Paid $1800 out of pocket. Once we got home the insurance, AIG, rejected the claim and Expedia stood by the denial. This was the insurance company that we purchased at the recommendation of Expedia.

If you want a travel nightmare, book with Expedia. Should your flight get cancelled due to delays or weather, let me be honest, you are screwed. I'm currently on hold with Expedia in excess of one hour, just to get the rental car pickup day changed. They put you on hold for thirty minutes at a time, never returning to the line to check in. They take a fricken hour to just change the pickup date on a rental car, and then they inform me that my bill is actually going up! I seriously would never ever consider using these $#*!s again. They have no respect for your time and less respect fort phone etiquette. One star rating, and that is only because there is no Zero Star rating available!

Stay away from Expedia. They will not let you use your airline credit or refund you. Stay away, but if you make the mistake of using Expedia like I did, call your credit card company immediately to open a chargeback because contacting Expedia will be a waste of time. The agents lie saying they helped you book another trip trying to delay you so you can not open a chargeback.

I booked my flight ticket on Expedia, but found out that I need to cancel it for some reason, so I called back to them but they redirected me to call airline company to cancel it.

While then, I called the airline company, airline company mentioned that only expedia can cancel my flight. So I wrote more than 20 emails, no one has response properly, only sent me rubbish auto-reply. From within a 24 hours cancellation request to now already 3 weeks past, no one responses, and I am still talking to myself on the cancellation request. And still waiting for Expedia to reply.

Not sure how this company run their customer service team? KPI: Piss your client off, try to get your user band Expedia site.

At every opportunity to help me with a problem with any booking I make on Expedia, I am met with customer service who seem programed to deny any responsibility, offer any help, and none of them speak English or understand it. Mind you, this is all done by chat, because there is no way to contact anyone at Expedia by phone. If you write them a letter of protest as I have done many times, it goes unanswered and into a corporate garbage pail. Expedia is the WORST travel company on the planet.

I've used Expedia many times and most of my experiences have been good. My only complaint is that they outsource their customer service jobs to the Philippines. Most of them speak fairly good English, but not all of them and this can lead to problems. I'm not a fan of American companies that outsource jobs. There are plenty of Americans who need jobs and Expedia is an American company. Most of my trips booked through them have worked out OK. But when I went to Jamaica I wasn't even booked at the hotel even though I had the paperwork saying I was booked. I eventually got a room, but it wasn't very good compared to what I paid for. By the way, Expedia owns Travelocity and several other online travel agencies. Go to the Expedia page on Wikipedia and you'll see them all listed. I gave them 4 stars only because there isn't a 3 and a half stars option.

Purchased a multi-city flight pairing on Swiss Air through Expedia. Swiss canceled the first leg of the flight. 4 hours of phone contact, email, chat and other runaround to finally force a telcon between Expedia and Swiss Air to prevent them from both telling me it was the other company's problem to refund the ticket on the flight that Swiss Air canceled. Absolutely ridiculous. No one knows what they are doing. Consistently passing the buck. I will NEVER book through Expedia again as it is a total nightmare.

We booked our flight through Expedia three months ahead of our departure. We paid almost $200 to be able to select our seats. We received an email from the airline confirming our flight AND our seat selections. One month before our flight, we receive an email stating that there is a problem with our flight and to call the airline. We did. Apparently, even though we paid to select our seats, even though we received confirmation of our seat selection. We did not have those seats. We had to cancel the entire flight and re-book for an ADDITIONAL $733.00.
So if you see an opportunity to pay extra to select your seats... IT IS A LIE! They falsely lead you to believe you are getting the seats you paid for, but you are NOT! They are just trying to take your money. Lesson learned: don't use Expedia and book directly with the airline.

Don't waste your time purchasing from Expedia. These days you can get a much better price directly from the airline you wish to fly. And, you can often book hotels and cars through the airline instead of going elsewhere. Expedia had a good idea back in the day. But, now that everyone has caught up, your best bet is to book through the airline you want or just go to a broker of travel. It is interesting that you can find better deals these days yourself than you can online through Expedia. But that is what the Internet is becoming.