Everbuying.netReviews 1,832
Everbuying.net Reviews Summary
Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
This summary is generated by AI, based on text from customer reviews
On Sept 17,2014 I ordered some phones on everbuying
And I was a bit scared that it was taking longer than I
Expected it was stuck in Singapore with out any reason
They will not answer the ticket request by email, but I called
Them and they were super helpful and they stayed true to there
Word of sorting it out.
USA
I ordered before and they were always on time but things
Happen that maybe out of there control. Anyways I received them
Sept 6 2014.
I have same problem as Aaron s ( http://www.sitejabber.com/reviews/www.everbuying.com#1327)
Everbuying have been ignoring me in a week. I paid for DHL sending but still i cant track my order because i only get "Orders you are looking for is not found". I´ve sent them dosen of messages but i never get an answer. Even if you pay to get the wares quicker you still have to wait longer than if you dont.
Theres a week ago since i got this:
"Your unique ticket ID is: T*******857. Please note that our in-house Customer Support staff will be replying to your ticket within the next 24 hours (except during weekends and public holidays)."
Everbuying is a scam and i recommend noone to do business with them.
I ordered about a hundred dollars worth of items from Everbuying.com they sat on their $#*! 6 days and still no tracking number from Dhl. So I enquired what is taking so long to ship? They then email me assuring me shipment and gave me a Dhl tracking number. I wait 14 more days still no package, was promised 7 day delivery by Dhl. I call Dhl and they have not even received package from Everbuying for shipment! Everbuying liars!
So after emails to Everbuying with no response I then contact PayPal and request a refund. I will have to wait another 10 days for a possible refund if they don't ship.
Avoid this scandolous company like the lying sack of garbage that they are. A total waste of my time.
Finally it will take over 30 days to get a refund.
If a Everbuying wants to continue in business this is not how to do it and for them to ignore and alienate their customers is unnaceptable. I am never ever buying from Everbuying, not that I could even if I tried. A truly Worthless company!
Dear Aaron S.,
Thank you for your review. We are sincerely sorry for the inconvenience. For some hotsale items on our website, they may need a longer time to prepare. We are so regret for the problem and thank you for your patience.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I order a smart watch and one bluetooth ear plugs, on september 10,2014. Order # E*******138 Paying for 3 to 7 days delivery I leave in California (US) I order this product for a birthday present, and really need it to arrive on September 24th, today is October 03,2014 they dont even answer my questions any more, I understand when a company is having delays with their shipping and inventory if they communicate with us we feel better and everybody is happy, I feel like my time and money are lost with this company and I feel sorry for all of you, but like the old saying says you learn from your mistakes.
Dear Miguel M.,
Thank you for taking your time to write your review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced We cannot find your order wit the order number, could you please check the order number again and provide us the right one? We will help you to check it and deal the problem for you. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
If there was a -star I would use it. I wish I had read the reviews before I ordered from them. I ordered on Sep 29 and its now October 3 and the item has not yet been shipped. They advertise shipping in 24 hours. Well that's a lie. Never again. I thought they were an American Company but now find out otherwise. I have sent them 4 messages and no reply to either.
Dear Louis C.,
Thank you for your review. We are very sorry for all the inconvenient we caused. We are sorry the shipment may delayed by the National Day of our country. Could you please provide us your order number? We will help you to check it. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Not getting anywhere with customer service.
Ordered an item 3 days ago and requested expedited shipping.
I viewed the online shipping status the next day and saw it was being processed.
The next day the same response so I decided to call. A voice mail direts you to leave a message or go online and make up a ticket for someone to contact you. As of today (day 3) still no response and online status is still the same. Processing
Dear Paul C.,
Thank you for your important feedback and for letting us about your experience with us. I want to extend my sincere apologies for the problems you have experienced. Could you please provide us your order number? We will help you to check the problem. Thank you very much for your cooperation.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Ordered my phone and accessories on the 14th of last month... order still till a moment ago. Still "Processing". Annoyed, fed up and wish i'd gone somewhere else. If you wanna know the number "Everbuying Rep" then its E**************. I will be looking into your business from now on if I dont get any reply... you obv have my details!
Dear Ricky D.,
Thank you for taking your time to write your review. We really appreciate it We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will send the items in your order to you as soon as possible. We willl send emali to you after shipment. Thank you for your patience.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I bought a smartphone with high speed 5 days delevery bij DHL
After 14 day; s i did not have it, i start mailing
After 21 day's i did not have nothing, mailing again, no repsons at all
After 28 day's there come's a email from everbuying, they did not trust the payment, they
Asked me to send them a copy of my ID and CREDITCARD!
I called Mastercard and asked them if it is normal that they asked this, they said NEVER send a copy of ID and Creditcard!
Now Mastercard has start up everything to get my money back becouse this Everbuying is a very bad company, i never shout buy there anyting in future.
Dear Robje d.,
Thank you for taking your time to write your review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced. Could you please provide us your order number? We will help you to check the detail. Thank you for your cooperation and patience.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
I ordered 3 phones from this company they said they shipped my phones with DHL gave me a tracking number on 9-15-2014 been tracking and calling DHL and they are telling me they were never giving my package. I contacted everybuying they keep telling me my package is held up in customs and keep offering me 6% off my next offer, Getting my Lawyer and credit card company involved because they give u the round around
Dear Anntwynnette B.,
Thank you for taking your time to write your review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced. The package may held by the customs. For the package which sent around 15th-20th of September by DHL, the packages may held by the customs. We have been contact the shipping company to check the details. If the package cannot send to you, we would offer you refund for the order.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
DONT WASTE YOR TIME I ORDERD ON 9-20-2014 AND GOT A FAKE DHL WAYBILL NUMBER AND NOW THERE TELLING ME THAT CUSTOMS HAVE... BULL$#*! IVE ORDERD LOTS OF TABLETS AND PHONES FROM CHINA AND GOTTEN THEM WHEN I WAS SUPOSED TO $#*! EVERBUYING.COM REAL SCUM BAG
Dear Alonzo G.,
Thank you for taking your time to write your review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced. The package may held by the customs. For the package which sent around 15th-20th of September by DHL, the packages may held by the customs. We have been contact the shipping company to check the details. If the package cannot send to you, we would offer you refund for the order.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Very very bad... my own experience with them was with buying a cellphone i have many after sale questions and i opened many tickets which almost answered 24hours i have been more than 3 days with no answer
Shipment has to be 24hours i have been more than 3 days with no ship out
I feel very bad for sure :(
Dear khaled a.,
Thank you for your review. We apologize for not reply you in time as China national holidays. Could you please provide us your order number? We will help you to check it. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
+++ DO NOT BUY FROM EVERBUYING.COM! +++ EVER!
YOU WILL NOT RECEIVE YOUR ITEM. NOT AS THEY PROMISE! OR MOST LUKELY NEVER!
WORST EXPERIENCE EVER -buying anything online!
They are promising something that they do not deliver. Its 24 days since i have paid for the item, i HAVE ALSO paid extra MONEY for expedited shipping and DHL still did not receive an item where as everbuying.com is claiming that they have ship it out already.
LIERS. THEY DID NOT SHIP OUT ANYTHING!
I did contact them and they stick to their lies.
WORST EXPERIENCE EVER -buying anything online! I do not believe I will get my item ever.
They said I will get full refund. Yes? Nothing! Another bunch of lies!
---- They will probably answer to this saying that it is not their fault, that it is the customs fault, the carrier fault, the delivery guy fault, the unknown technical problem fault, bla bla bla. Bunch of rubbish to hide the obvious. THAT THEY ARE SCAMMERS!
Do not be stupid as I was. Listen to reason, negative experience and stay away!
Dear tomaz p.,
Thank you for taking your time to write your review. We really appreciate it. I want to extend my sincere apologies for the inconvenience you have experienced. We have refunded the money to you for the problem. Thank you for your patience and understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Stay away from EverBuying.com! Don't be fooled by their cheap prices. The phone I bought from them worked for only 6 months, and their service people are con artists.
Dear erdai g.,
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order. Thank you for your understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Ordered 3 items took over 2 weeks for them to actually ship the item. 1 item arrived broken and not as advertised and the other 2 never showed up. If you do buy from them make sure you use paypal to protect yourself.
Dear James M.,
Thank you for your review. We are sincerely sorry for your problem. Could you please provide us your order number? We will help you to check the problem and offer you compensation for the broken items. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Avoid, avoid, avoid.
The products appear to well priced until you pay customs taxes, at which point you may as well purchase domestically.
My previous orders have often taken over two weeks to be dispatched, despite being promised either same day or 24 hour dispatch.
I'm currently awaiting an order from everbuying whcih went out of stock but they kept selling it anyway. Discussions about ordering a different product instead have failed as they seem to have an inability to seach their own website or follow an html link to a product description. Don't expect a reply to any messages for 24 hours.
Most products are either unbranded or are brands you have never heard of. Quality is often poor. My last mobile from them stopped working after 3 months.
Dear customer,
Thank you for notifying us of your complaint. We regret any inconvenience or frustration that your experience has caused you. The tax is out of our control. Some countries are incredibly restrictive and have high import taxes. The import tax depends on your local customs office. There are not tax from us or our country. Some items on our website are very hot sale that they are out of stock when you place the order. So it may need a little item to prepare. We stand behind every item we sell so the customer can contact us for the exchanged. If he still wants to keep it we will work out some other accommodation. We would appreciate if you could contact us about the problem of your order, we will do our best to help you to fix it.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
Order some sort of IPhone on this sight, it said it would be a 24 hour shipping, but it has been 5 days now and nothing we have tried to contact everbuying but every time we do either the phones are busy or they couldn't help us, I am just wondering what's going on because I have ordered a phone off this sight before and it shipped the next day and I just want to know what the problem is? (I would of recommended this sight on my first item bought, but now I'm not so sure.)
Dear Lakeisha S.,
Thank you for your feedback. We are sincerely sorry for the delay. We would appreciate if you can provide us your order number. We will help you to check the prorblem. Thank you for your cooperation and patience.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com”
A very good online store, which to date has left me pretty good impression, both for the quality of products and service to its customers.
I have ordered a mobile phone since 18/8/2014... I have not receive it yet... its over 25 days now... I really want to know what is going on? Here is my order no E**************! Please really need this phone!
Had delivery issues with a smart phone I ordered, but Everbuying resolved it with a refund.
Dear Bill M.
Thank you for taking your time to write your review. We want to extend our sincere apologies for the problems you have experienced. I have checked your order and found it was shipped out by unregistered mail, for this shipping method, sometimes it may need more than a month to arrive as will transport hundreds, often thousands, of packages overland by truck or overseas by ship which is much slower than air transport. Due to this very long travel time, occasionally there may be accidents or delays that affect the overall shipping time. We would highly appreciate your patience. And we have sent email to you about your problem. We would offer you some compensation for the delay. We hope you could get back to us. Thank you very much.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com”
I purchased a 1109 Automatic Alarm Stylish Biaogi and I already received defective products bune.Eu this site does not mean that it is worth it to order. Careful.
Dear george p.,
Thank you for your reivew. We very much regret that the issue has occurred and want to offer our sincerely apologize. If you got the broken item, please kindly contact us about the problem. We can resend a new item to you or refund you the item price. Thank you.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com
From the business
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sverrir B.,
Thank you for recent comments. We sincerely apologize for any inconvenience or frustration that your experience has caused you. We have been send the package to you. And we will offer you some compensation for the delay. Thank you very much for your patience and understanding.
Kindly
Everbuying Customer Service Manager
aftersale01@everbuying.com