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Everbuying.net is perceived as a mixed bag by its customers, with notable strengths in product variety, competitive pricing, and overall quality. Many reviewers commend the efficient shipping and responsive customer service, highlighting satisfaction with their purchases. However, significant concerns arise regarding shipping delays, particularly for international orders, and issues with returns and refunds, especially when items are defective or lost. Additionally, some customers express frustration with the customer support experience, citing difficulties in communication. Overall, while many customers appreciate the value offered, there is a clear need for improvement in post-purchase support and logistics.
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I've buyed a smartphone and a couple of accessories on 29 december 2015.
After a couple of days, DHL with their provided tracking number says the order is still in Singapore.
I contacted them on 4 January 2015 with the first ticket, asking why the package is still in Singapore.
They always answer with the identical same copied answer for every single ticket I've opened in their support system. ( 4 tickets with no explanations and always the same answer).
A couple of days ago DHL contacted me with a "returned to shipper" update and... worst at all DHL told me a certain "BENSON" has signed the delivery that results now DELIVERED to me... THIS IS PURE FRAUD!
Who's this BENSON who signed a delivery that's never arrived to me?!?!?!?
Now I've open a refund request in PayPal. I want my money back and the most ridiculous thing is they keep copying and pasting the same answers they write in PayPal too...
STAY AWAY AND I WANT MY MONEY BACK
*UPDATE 29 January 2016*
Still no products received, after another bogus tracking number given on 14th January. Now waiting for a full refund by PayPal.
*UPDATE 22 February 2016*
On 15th Feb. I've received the full refund of PayPal. God bless PayPal to exist, so I've finally my money back and... of course... no products from them at all.
I think they provide bogus and false tracking numbers of DHL for making you pay and then who knows...
The really and genuine ridiculous thing was they offered me 50 USD as refund. So really guys, stay away from this scam.
They are rude, they don't supply what is advertised, and the only reason why they have 3 stars is because they pay for positive reviews. Stay away from this website, they will steal your money and not supply you with your order.
I was very disappointed with online orders till a friend told me about this site, i made my order and suprisingly everything was so easy and my order came to me safe and in low cost, i recomend it with no doubt!
I ordered a tablet, expedited delivery 3-7 days.
After 3 days I received order sent message, wow.
Then 12 days status "Shipment information recieved" with DHL.
DHL says they have not yet picked up the parcel. Everbuying says order is shipped. Over and over again.
I logged 7 or 8 tickets. They do react, but do not even read the ticket.
After 12 days I finally got a message "Package picked up" from DHL. And a few hours later "Returned to shipper".
3 tickets and 5 days later I am still waiting on the package shipped message.
I takes a long time but they wil try to fix things.
I'll give it one more try.
I ordered a toy on Dec10th. Website said it would be 10-25 days to get it. There is no way to track the shipping. After 25 days we tried to contact this company. You cannot call them. You have to submit a help ticket and they contact you back within 24 hours via email. All the email they sent the next day stated was that the package was on it's way and that it should be there within 25 days of purchase. When we got the package 31 days after we ordered it, the box was smashed to hell and in shape to be given as a gift. We will never use this site again and will strongly discourage others from using it as well.
Dear Heather,
Thank you so much for your feedback.
All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
We have sent you an email with our solution, please check and reply to us.
We very much regret that the inconvenience has occurred on you.
Best regards,
Everbuying Customer Service
I ordered a smartphone, say the day 08.01.2016 has been shipped and is now stationary at the DHL hub in Singapore, but I contacted DHL who assured me that the track number provided by Everybuyng is not associated with any Shipping, azi is nonexistent as tracking number.
I wait another week and then start a dispute Paypal for the reversal of my pennies. In sum, the first purchase, first disappointment, the world needs sincerity!
Dear Tommaso,
First, I want to offer my sincerest apologies to you for the inconvenience.
The normal shipping time for flat rate shipping will be around 10-25 business days, however, all estimated delivery time are derived from real world data collected from past orders.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check it?
We appreciate your valuable feedback.
Best regards,
Customer Service
Bought multiple times there. Package arrives about 2 weeks. Good packed.
Really fast customer service, shipping items in few days!
And prices are really good. Very Good!
It was my first time buying from this store and I was very surprised about how fast they have processed my order. Shipping was fast also. Goods were packed appropriatly.The best part about this store is their promotions where you can get some goods for very good price. Would highly recommend this store to my friends. Will probably order more in future from everbuying.
I ordered online Meizu M2 Note to 16GB very pleased with all excellent, excellent product quality. Thanks you! You are best!
Hi, I wanted to buy a toy for a child, after a search online stores suitable lot was found on everving, with a good price and with free shipping. Set as there is an order, sending was done the next day, the premise was a little more than 2 weeks. It is then that they wanted a child very happy.
I advise this store.
I have been cheated with the defected cellphone and when I am asking the address to send it from India, these guys are not ready to give me their address as I am currently in the period of refund. Infact these guys are telling me to do an engineering stuff with my cellphone and try to solve the issue on your own. PLEASE NEVER PURCHASE FROM THIS WEBSITE!
Today I want to tell you about my new acquisition - Chiptrip MXV S805 Android TV Box. At home I have two TVs - old CRT TV and LCD TV.
When i select Smart TV box, I was faced with a choice - multiple devices, manufacturers. Different equipment, variants of external ports, hardware stuffing. And then I received a letter with a proposal from the Everbuing.net. Products in this store I ordered many times, all the orders received, and each time i was pleased with the store work and service. I'm place order and payd it. After a short time a courier handed me a parcel.
The order was executed perfectly. This product was well packaged and came without any damage. Smart TV Box is fully consistent with the description on the store website and lived up to my expectations.
I was very pleased with the Everbuying.net store work and I will continue purchase in this store.
In november I bought a gift to his son.
The gift came quickly, toy well packaged, the son was pleased with a New Year gift.
Pleased and the store itself. It:
- Good prices,
- Professional staff,
- A wide range of goods
I had my doubts when I ordered a "MORNFINE M1 Finger PC", but the item was delivered fast with a tracking number and it was as described. I'm very satisfied with the item and their service and I will definitely buy from them again.
I bought 3 items from Everbuying. It was the first time I bought something form a chinese web retailer
Items arrived in 3 weeks in Italy using the ordinary (free) delivery service.
Items well packaged and in perfect state
Worth another visit
Buy 1 phone and 1 tablet. I have present for new year my brother. Ship fast. Thank`s manager answer my questions. It`s good deal
I ve ordered from Everbuying two phones and another phone and 2 smart watches. First two phones have arrived and I'm verry satisfied, for the last phone and for smart watches I ve asked for reffund because I ve seen on some sites negative comments for everbuying. THey reffund my money whithout problems, now I ve made another command on their site. I recommend Evebuying! The phones have arrived in less than 30 days in Romania from China.
Thanks Everbuying!
I order one item more than one mounth, still is not getiing.
I feel very very bad and cheating site
Dear shihab,
Thank you for taking your time to write your review.
The normal shipping time for flat rate shipping will be around 10-25 business days. All estimated delivery time are derived from real world data collected from past orders.
We have sent you an email with our solution, please check it.
We very much regret that the inconvenience has occurred on you.
Best regards,
Everbuying Customer Service
Already last year discovered a new store.
Buying toys for children for the new year.
Gifts come in time, and liked children.
I recommend this store.
Answer: Dear IVAN, Thank you so much for your inquiry. Usually, to guarantee seller and buyer benefit, our financial department need to verify the payment information. For more details please check: http://www.everbuying.net/m-article-id-92-pid-.html Best regards, Everbuying Customer Service
Answer: Dear James, We respect your opinion. It will be nice if you can respect the positive reviews too because it is not fair to accuse other honest reviewers of being liars. We will work harder to minimize the possibility of a recurrence. Yours sincerely, Everbuying Customer Service
Answer: No, forget about it, ask for your money and buy it elsewhere. Everbuying is a scam
Answer: E mail them every day until you get an answer... Telephone them also... Never ever buy Chinese products... They are junk... Try Japanese, Korean or American products... And never order from EverBuying
Answer: Be carefull n stay away from that company faulty product almost n very bad service I advise u as I advise all my friends n everyone ask me
Answer: Dear Micheal J., We are NOT a scam. Please note that we are a proper registered company that has been around since 2007. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Yours sincerely, Everbuying Customer Service
Answer: I honestly don't know anymore. July 2015 I paid for a tablet via PayPal, received in good time, but it was pretty much dead. Plugged it in with the provided charger, took 5 days to reach 65%, so I mailed them back. Most apologetic, they suggested getting it fixed locally. No thanks, there goes any warranty. So asked to RMA, which took some time to be accepted - mid-August, in fact, so about 3 weeks. They said to mail back using flat rate shipping, no courier, so at least a month in transit. Instead, I sent it with a friend who was returning to China. Otherwise around $50 to mail registered. It should have reached them late September. I heard nothing back, so queried them in early November, and they said they would repaitr it and re-ship it. But I had asked for a refund, not a repair. They said they'd give me credit and I could order something else. But the credit did not show up. Only when I launched a PayPal dispute did it appear, early in December. So I placed an order using the credit plus an extra $30, and heard nothing. No acknowledgement, no response to queries, until I again filed a PayPal dispute. At which point an instant refund of the $30. So now I'm back to credit and have placed yet another order, and we'll see what happens with that. If it is fulfilled, I'll assume that they're just not very good at business; if it is not fulfilled, then I'll find all the sites I can that carry reviews and repeat this whole frustrating story wherever I can. More as the story unfolds...
Answer: Dear Martin, We have sent you an email with the resolution, please check it. Yours sincerely Everbuying Customer Service
Answer: It depends also of your delivery choice. A free shipment is done by classic post. So there is no trackings My first buying was done with expedited delivery so with DHL. There was a tracking info. But my last buying was done with free shipment so without any tracking.
Answer: Yes, they send to everyone.
Everbuying offers high quality China wholesale cheap electronics and clothing, including android smartphones, android tablets, cell phone accessories, computer accessories, mobile power banks, gadgets, consumer electronics, home decorations, mens cloth...
Dear Achille,
Thank you for recent comments.
First, I want to offer my sincerest apologies to you for the issue.
We have sent you an email with our solution, please check and reply to us.
We apologize for the inconvenience this issue has caused.
Best regards,
Everbuying Customer Service