EtsyReviews 1,571

Etsy needs to be taken down in the worst way possible. They have absolutely no regard for their sellers and shut down shops without notice or reason. I have spoken with dozens of ex shop owners whose shops were shut down without notice or reason and were never able to make contact with Etsy. There is absolutely no way to contact them other than e-mail and they hardly ever answer. They allow people to sell things such a ivory and taxidermied endangered animals yet they will shut down a shop who has one item that has the smallest chance of not being vintage (item stopped production within 1 year of being considered vintage but was made for almost a decade before that). When I sent them an e-mail they literally treated me like a criminal, putting me and my shop down and acting as if I were dirt, not a hard working shop owner who's profits were her sole form of income. Please, do not sell through Etsy, they are cold-hearted rotten money suckers who only care for themselves. There are plenty of other online marketplaces who will be much kinder to you.

I had a store on Etsy. I made handmade hemp jewelry, headbands, beaded jewelry and recycled old magazines and made them into buttons, keychains, bottle openers and compact mirrors. Explained in my listing that the pictures are from old magazines and that I was "upcycling" them. In each listing, I went on to explain that I was not the owner of the picture and that they were from old magazines. However, Etsy said they received way too many complaints about the pictures, I received a total of 3 emails from Jason about the pictures, they closed my store. I reopened it with new store name, new shipping information, etc. I received an email from Jason stating that they closed my store, without notice because of my previous store and all the complaints that were received.

Contacted my attorney who looked at a previous listing and said that since I explained that since I added this, "Note, all photos have been cut out of old magazine issues as a way of recycling them. I claim no credit for any images posted on here unless otherwise noted. Images on here are copyright to its respectful owners. If there is an image appearing in this listing that belongs to you and do not wish for it to appear on this site, please E-mail with a link to said image and it will be promptly be removed" I was pretty well covered. We both then tried contacting Jason, through emails, asking for all of those emails that were sent complaining about the pictures that I had listed and have not heard from him. I never had a problem with being a buyer or customers, just with Jason. Guess I will be looking for a new site, any suggestions out there?

This is a hard one to review because shipping, pricing, items, are all the sellers doing, not the site.
So with that said, the site ETSY.COM itself is rather user friendly (until you get to paying). The shopping cart feature is nice to store stuff so you can keep shopping instead of doing 500 one-off purchases, you can come back and go through what you've added and remove what you don't need (or when your husband puts a limit to how many Doctor Who pillows or prints you need).
Four stars for the site because at checkout, if you are using paypal, it will not allow you to toggle between your payment menthods easily. It's an additional 10 steps which gets super annoying.

I wish they offered some type of etsy.com rewards program for buyers to get points or discounts, but they dont.

I order a custom made table by HomeByHandChic that arrived broken, poorly assemble, poor quality. I contact both etsy and HomeByHandChic, send them pictures and explaining my issue. Etsy told me to try to resolve my issue with the seller first. The seller will not reply to my e-mails. Etsy closed my case without any notifications. I attempted to log in into my account and was not able to. I even wrote an e-mail to the support system without results. Etsy does not support their client at all. I will never buy anything from this website

Etsy is run by jerks! Jason Seger, one of the owners and in charge of Legal has no brains and no integrity. The Integrity team is just set up to hassle sellers and ignore buyers. I was a seller until 10 days ago with three shops and making a full time living off of Etsy. I bent over backwards to help my customers. Etsy allows customers to leave negative feedback for items a shop can prove were received with no recourse for the seller.

Etsy shut ALL of my shops down with no warning in two of them because they claimed Pandora.com was complaining I used their name in listings for jewelry. I had Pandora write to Jason Seger at Etsy legal giving me permission but Jason will not even respond. He left all my shops closed and even pretended to have further complaints and to 'remove' offending material a week after the shops were closed. He will not answer emails at all and the Integrity team will not either. I cannot access my orders to fill those that had paid before I was shut down abruptly.

I had someone 'complain' my items were not handmade and had to go through a huge process of taking pictures while making some lace gloves with a deadline on EASTER! Finally the rude person closed the complaint but she was so stupid, she did not understand enough about sewing to know I was making the gloves by hand even with 47 photos.

As a buyer, Etsy will not help you if you do not get an item. You have to file a chargeback with your bank. I had two shops shut down and never got a product but Etsy did nothing about it. They are very dishonest and do not follow up with good customer relations both for buyers and sellers.

I have been dealing with a scam artist store on Etsy named NEOLE. She promised a dress delivered with plenty of time for my daughters prom at the tune of $165. The dress arrived the very day of my daughters prom, of course we had to run out and buy her a new dress the day before knowing it wasn't going to arrive in time. I refused delivery and the post lady returned the dress, the post office shows that she (NEOLE) received the dress and signed for it, aside from the insulting, harassing and abusive messages she has sent me she is saying that she never received the dress and her "attorney" is looking into it. Still no refund. Oh and she has lied to the admin telling her that I sent the dress back to the wrong address and that she has never received it, I contacted the post office and they sent me the paper that she received AND signed for it. The admin has already told her twice to refund me but so far nothing and only her refusal to do so. Her shop is still up and running. Unbelievable

Worst online marketplace ever! Not only are the items ridiculously overpriced but Etsy is run by complete morons. Customer service is non-existent. And sellers also need to avoid this site at all costs. There are numerous horror stories out there about people having their shops suspended even after complying with Etsy's Intengrity Team's intrusive requests for sellers to disclose their trade secrets then having their items reproduced. Etsy also rips seller's off with listing fees as they don't refund them even if they suspend a seller's account. Tons of sellers are leaving this site because of Etsy's harassment and also their lapses in privacy such as disclosing sellers' full names on promotional e-mails instead of their shop name. It won't be long before Etsy is shut down for their shady business practices. Forcing out the people that keep Etsy up and running is a sure way of ensuring that this site will never be a successful marketplace.

I had a shop on etsy for over a year and they shut my shop down. I e mailed them before and after they closed my shop with no responce from etsy! Customer service is just awful! I am selling the same items as dozens of other sellers on etsy not sure why they would shut my shop down and no one else's. Again they never e mailed me back with a reason. I had all positive feedback from customers and now have my customer base using eBay and artfire! Etsy went downhill!

I purchased a "vintage" dress for the first time on Etsy last week at Born to Shop Vintage. You will have a wonderful experience with the seller when you buy it, but not if you want to return it for half the price. The dress was labeled a "1930s glam dress." I was desperate to have something for an event so my mistake in not educating myself better. Dress could have come straight from Linda Evans on Dynasty-huge shoulder pads that if removed would have left tons of extra material to deal with. Could not use the dress, totally not appropriate and I asked if I could return it at a discounted price. I did not write within the two day time frame (two days-not so flexible after you have been involved with an event for 6 months). Seller was totally inflexible-wouldn't even consider taking it back at half the price. She could have made a double sale. Subsequent conversations certainly indicated she doesn't know fashion or dresses even though she has been selling for 30 years. To label this dress as "30s" style is just wrong. Talked about Art Deco which was part of architecture int he 30's, not fashion. It is the first and last time I will shop on Etsy. I think the shops are so small and sales so infrequent that they want to make a sale no matter what.

You may want to check-out Storemate.com and artfire.com as good alternatives.
If you want something different try out storemate.com, I registered on storemate.com and seen some sharp increase in the traffice directed to my website.
Unlike easy and artfire they are not restricted to handmade, I get to promote to a bigger audience (all design buffs).
The best about storemate is, I get to help out my customers in real-time using their 'Talk-About' feature. Helping out with questions on custom options, shipping queries etc in realtime.
I even passed on exclusive discounts to them during these help-out sessions, which turned casual enquiries into quick sales and followers for me.
I have been Storemate's "Featured Designer" for 3 weeks, straight! ( My proud moment!): D
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