EtsyReviews 1,571

For the most part, the people I bought things from on that site were talented, professional, and kind people, However, the one time I had a problem with someone I was very disappointed by Etsy's ability to help at all.
I had ordered two custom made clothing items from a buyer who had originally contacted me asking about the sizes and such, which was normal.It took quite a bit and so I wrote back to them to ask if everything was going okay. This was last August, and they replied several weeks later to say they had a family emergency and that it would take a little while longer. After that I never heard from them again.
I had gotten notice that it shippped in December, but it didn't have a track number like any of my other orders, and it never came in.
I sent a complaint explaining what had happened to Etsy to ask for help, but they said after a certain amount of time after the order, there is nothing they can do. I went back to their feedback and noticed other people had been having that problem too.
So, basically, Etsy is a fine website as long as you're careful about who you order from, and don't expect any actual help from Etsy.

Etsy could have been amazing. But it is run by very young hopelessly immature kids.
I had an etsy shop for a year - I did really well! But one day they sent me an email, accusing me of not hand making my stock. My shop sold vintage textiles, and had the word vintage in the title - it was absolutely clear as day that it was in the vintage category. You would have had to have pretty severe $#*!ation not to realise that... but I had to explain that anyhow... they imediately wrote back accusing me of stocking non vintage items, and closed my shop forever. No matter that there were thirty other sellers selling the same thing - no problem with them, just me.
I begged them not to put me out of business, asked them over and over to tell me what I had done wrong - They wouldn't reply. I had a 100% positive feedback and a great clientele, with not a single complaint.

I suffered considerable hardship as a consequence. A year later, I asked if I could have my shop back, and if not - please, please tell me why?

They told me, they had reviewed it and would not reopen my shop. They would not give a reason. I just don't get it.
They are quite happy to have hundreds of sellers who openly violate their terms of understanding blatantly.
Once, their CEO made a 'Treasury' (etsy speak for an individual's choice of a themed collection of etsy picks) called 'welcoming our new overlords' it was a collection of robot themed stuff - and every one of his choices were obviously mass produced crap from China. It was as if he was flipping the bird to all the hard working crafters out there.

Please don't even think about selling on etsy - you WILL have you heart broken eventually. They do not care about people. They have no principles at all, and whats more they enjoy playing with peoples lives - what happened to me has happened to many, many unfortunate sellers. They are like cruel children, pulling the wings off flies - just avoid them.

Never do business with a company that refuses to post a phone number for you to call for support. Do your research, if you have an issue you are forced to email them or post in the forums, there is NO PHONE NUMBER you can call for help. Plus, don't post anything in the discussion forums that is even slightly negative towards Etsy or they will close your account unannounced (which is what happened to me). It doesn't matter if you have an order pending with a shop, your account is deleted and there is no trace of you on their site. My mother went to open a shop to sell some of her pottery about a week after my account was closed (she had no clue what had happened to me). She was charged listing fees for all of the items and then Etsy closed her shop not even 24 hours later. I guess I had once logged into my account from her computer and Etsy saw her IP address was connected to me so they refused her service, but they refused to refund her money for all of her listing fees... even though they closed her shop less than 24 hours later! This company is very crooked and will not help you in any way! STAY AWAY!

I ordered a trifle bowl from MaggieBelles in April, included a pic with the order and requested the same. They sent n email stating that they did not what colors. I clarified that I wanted blue exactly like the picture on their website. My bank was debited in April. I still have not received the bowl. I asked for a refund last week and have had no response. It was a gift so I have already bought something else. First problem I have EVER had ordering online!

Etsy SUCKS. I am a new seller. I have a buyer buy my item and not pay for it. I found the buyers phone number in whitepages.com. I called them up. They were complete $#*! mother$#*!ers. A married couple in thier 50's. $#*!ing rude American White Trash. The next thing I a get a negative feedback from these losers and they want me to cancel the transaction. $#*! this company. They did not respond to one of my emails. $#*! this company there is no phone number. $#*! this company I had to pay the final value fees on my item that was not even bought to close my $#*!ing account. $#*! you Etsy you stupid $#*!ing losers out of $#*!hole Brooklyn NY

I ordered a phone cause from etsy because my previous one had broken... the website told me i would receive it in 5-10 business days. I received confirmation of shipping on July 19th... I still have yet to receive my phone case and i have been waiting approximately three weeks for it. I spent a good deal of money for a phone case that is taking an extremely long time to get here. I know for sure I will never order anything from this website again and I would absolutely not recommend it to anyone.

Etsy was once well known for giving artists the ability to get their work noticed. This site has become a safe haven for individuals selling works that blatantly infringe on copyrights. I do not want to open a store on their site if they can't even protect well known copyrights from being infringed upon. Etsy's policy allows the company to turn a blind eye to completely obvious copyright infringements. A user can even come forward with information that Etsy should care about, but the site's stance is they will not move forward on the matter unless contacted via SNAIL MAIL by the original artist. This means, as long as the original artist or copyright holder never finds out, then Etsy profits.

My wife and I ordered from this shop on etsy called "funfashionsetc", a shirt for our sons first birthday. We received confirmation that the order was complete and the bank account detailed that payment had been taken out but the woman said that she never received the payment and she was not giving us anything in return, no money, no shirt, no nothing. Although we sent her the verifications of the payment taking place. It is a shame that because of her our son cannot have wear something birthday related for his first birthday since it was so close to his birthday in finding this out. A decent human being would have approached this situation differently seeing as how we had proof that the payment in fact took place.

My daughter's store was shut down for no good reason. She has followed guidelines and knows how to give good customer service. This store is her only livelihood and no one at etsy will respond to her emails and there is no phone number. I believe from all of the complaints I have heart that etsy is making money off these sellers then yanking the stores and that is that. It's pretty shady. I think all the sellers who have had this problem with etsy should get together and sue them for a class action suit. I have advised my daughter to contact a lawyer. She is upset as she has orders still to fill and has no way to contact her buyers. This is ridiculous. And word of mouth is the best advertisement, I have nothing good to say about etsy.