EtsyReviews 1,571

BUYER BEWARE! Lots of fake metals on etsy! Some of the more thriving sellers falsely misrepresent their jewelry as being "copper", "silver", "gold" etc. when in fact it is only a zinc alloy or other fake that is the same color of the genuine metals. This isn't ok with etsy nor with the laws.
"Gold" may be the color but not the precious metal, and the sellers are supposed to let people know it. But too many don't.
There is a Materials section on each listing, and they are supposed to tell what the actual metal or materials are. Over the years I have seen MANY instances or whole shops that are full of the fake descriptions. Many don't even list the materials at all but use a false title.
Yet these shops have high sales volumes and i can only surmise that it is because their buyers think they are getting real metals instead of worthless alloy.
I know whereof I speak as i am very familiar with the jewelry parts that are commonly on the market for designers to use, and i have easily identified or even bought some of them on etsy.
It isn't fair for honest sellers that disclose their real material, to have to compete with the dishonest liars who falsely state their materials. It makes a lot of difference as to whether someone will buy or not. The liars know this apparently and deception is their tool for more sales and high profit margin. The fake alloys are super cheap to obtain for parts. The real deal is not. The buyer will often not know the difference by sight. Some of the biggest offenders are "bronze", or "antique" metal colors. They are very often not the genuine metals at all but zinc alloys with fake colored outer layer.
So it's best to always send a convo to the seller to find out directly from them what the real actual metal is. If you pin them down they may sometimes tell you the truth. You might need to test your jewelry metals after you buy them too.

I'm pulling my store after 3 great years. I just had the worst buyer experience, Etsy has overturned my policies, and is confusing and upsetting the buyer.

Do not offer custom orders, there are no non refundable policies, only no returns sort of

Do not offer payment plans, there are no non refundable deposits and those paying late are so inexperienced at ordering they can't comprehend how this effects their deadlines

Do not give overt time and personal attention during customer service, Etsy does not factor it into disputes.

Sad that according to these disgruntled buyers, they are running into shady sellers. Sellers are running into shady buyers. It's neither fun for clients, nor worth it for sellers anymore. Let Etsy turn into a buyers direct version of Alibaba.com

Etsy sellers are untrustworthy and etsy does nothing to patrol them. I bought handmade baby blankets for my new baby by MyWoobyandMe. Beware Buyers! The seller Chris didn't follow up after payment and then said she was behind on orders when she finally returned my emails. She then'sent' the blankets - but the shipping number was a fake. Because I was polite and waited I had missed the cut-off to complain. I saw in her feedback similar recent issues but i was shut out of leaving feedback. I left a message with Etsy as i feel its a systemic issue with the seller taking buyers money and not delivering products - but have never had a response from etsy. There is no recourse for the seller who took my money and got away with it! Others will be ripped off too if they are polite and waited like I did.

Worst site. Next to no customer service. Sellers take your money than take their sweet time shipping. One seller managed to mess up my verified address. The item was being returned to sender. Seller Never responded to inquiries about the trouble with shipping. I had to open a case with Etsy to have my order refunded.

I am currently waiting 7 days for a seller to ship an item. I thought id give them one last try. This is it. I will stick to Amazon. Etsy needs to do a better job of holding these sellers to a higher business standard. I will blast this site everywhere I can until they change.

I; m a seller on Etsy and an artist that sells some original works of art as well as custom made crafts. I had my account suspended twice for selling what they called endangered animal jewelry (even though it wasn't on their list), I tried to explain this but they suspended my account until the item was removed. Long story short, the item I was made to remove is still being blatantly sold by other sellers. When I asked about this, I was told they'd look into it and nothing was ever done to the other sellers. I was also told I could "snitch" on the other sellers if I wanted to, but what am I the Etsy police? They banned my item and couldn't do anything to anyone else for the same thing. Shady site and as soon as the New Year comes in, I'm closing my shop there. Not a good experience, more stress than anything else and not from customers but from Etsy itself.

I bought a $1100. 00 dresses custom made from texas, the etsy store went out of business next day after I paid, contacted etsy and they did nothing other then telling me to open a case but were not responsible for the furniture store! Called my CC and open a dispute,
Btw, the etsy invoice says shipped on sunday 11/3 and etsy tells me to wait 5 weekdays, contactes the seller several times never got back to me,
Scammmmmmmmmmmmmmm

COMPLETE DISAPPOINTMENT! I will never purchase from their website again. I purchased 4 items from a seller - my acct info said they shipped, but I never received them. I gave it sometime because I live in Hawaii. I sent 3 messages to the seller via the Etsy website and never received a response. I then discovered that the seller's page NO LONGER EXISTS! I emailed Etsy, and they responded A WEEK later saying that my option to open a case has expired. So, they are doing NOTHING about it other than "noting this matter in the seller's account and investigating their practices further". But I get no refund. Wow. Sorry, but that's completely unacceptable.

I contacted this shop on Etsy to have custom made earrings. They would have been exactly like ones shown but smaller. I did not here anything back so I wrote again and was extremely nice saying I understand if something unusual was going on & maybe that is why she did not get back to me. I received a reply that the seller had written me but never sent her response and she apologized so I gave her my business. We agreed on the size, stones, & the color of the silver. I would have gladly paid in advance but she did not ask for me to as she did not know how much she was going to charge yet because of the amount of supplies she would need. She never contacted me back & I was patient. I had explained that they were to be a birthday gift & I needed them by a certain date but because she forgot to send the original message I could give them for Christmas. I sent one last message canceling my order & told her that that was no way to do business. Not one word back! After reading what some sellers & buyers are saying on this forum I am not as excited about there products any more. I will definitely check out Ebay before I buy anything again. I am working with someone new who has been great so far but I still don't have my earrings nor have I seen what this new person has come up with so fingers crossed she is going to come through.

Etsy is a great site when it works, but be warned: it filters out bad reviews. And good luck finding any justice when things go wrong.

When I bought from a seller (etsy/shop/phunkyfresh), they promised to ship by a certain date and deliver by a certain date. After missing both deadlines, I emailed but got an automated "Vacation" response. They charged my credit card, didn't ship, and refused to respond to my emails until I opened a "case" with etsy. This case process sends your complaint to the seller and it's the next step after emailing doesn't work. Immediately I was given a refund by the seller. I guess they weren't on vacation. But still no message about what happened.

Here's the problem.

There's no way to review the seller if you cancel an order after having a bad experience. So if you get treated like dirt, good luck letting other users know about the seller.

Gee, I wonder why my seller has 5 stars. Could it be because Etsy doesn't allow negative reviews on cancelled orders.

Poorpoorpoor. I recently want a decoration ring. I googled and I went to etay. Bad experience with that! The customer service even did not want to talk to me. When I asked, "Do you have other pics of the ring from different angles?" She said yes. And then I waited, waited and waited. She did reply. Then I asked," Could you please show me?!" Then she gave me one pic. Eh... I then asked again when I did not know how to make my payment," How shall I make my payment?"(I am the kind with no much online shopping experience) Shen then said, "Steps are clearly posted on our site."... What have I done to deserve this? I just want a ring! This is ultra contrast to what I have experienced at Persundresses.com. They treated me like a respected guests. Custom services were so considerate. I thought I will never come back again, no matter how fabulous the products are. So depressed. Damn!

I am an artist Myself and all I do only original painting, honest and true art, never repeat the same painting second time and do not complain at all! Etsy is a great place tosell real art and I agree there are many "fake:" artists,,, You just need to read more about artist, can write emails... If you buy art you will never buy factory garbage... There is a real art too for people who knows how to find art.
Mys tore name is OriginalOnly
Best,
Suren