EtsyReviews 1,571

What a pile of rubbish! I brought a ring of etsy last month and when it arrived I was asked to pay £20 uk customs charge. In the online description the seller lists the item as being able to ship to the uk at no extra charge. When I challenged the seller she was nothing but rude and instead that this was my charge to pay. When I contacted Royal Mail they told me that it was the sellers responsibilities to pay this because they should of paid it in the first place. I requested the item was returned to her as it only cost £10 in the first place. She is now refusing to give me any form of refund after having it returned. It still of nothing but con artists who want to scam you out of your money.

I ordered 2 cell phone cases from seller Dealokshop on Etsy and only received one of the cases I ordered. The seller would not respond to 3 emails I sent (allowing for 48 hrs in between for seller to respond) until Etsy got involved. Unfortunately, Etsy blew me off about this issue as the seller had proof of delivery BUT there was only one item of the two I ordered AND PAID FOR in that delivery. After pointing that out to Etsy, both seller and Etsy will not return my communication.
I have used Etsy before with satisfaction but you only know how good a service really is when you have a problem and etsy failed there.
Btw: The case I did receive was beautiful.

I currently have 2 shops open on Etsy, but I am considering cancelling them. Here is what bothers me. First, this is no longer a market place for the handmade. There are companies I have seen on eBay from China or Thailand that sell mass produced jewelry and they have Etsy shops because they list as selling supplies. There are companies that sell on an independent website, wholesale charms and other jewelry, and also have an Etsy shop. These factors are making it hard to open a supply shop on Etsy. You can't compete. It also makes it harder for those that are actually making handmade jewelry.

My next problem is with their featured treasury on the home page. These treasuries are supposedly created by Etsy users and the featured ones are randomly selected by Etsy staff. Problem here is I keep seeing the same shops featured over and over and over. The past week and a half, Carriage Oak Cottage has been featured more times than I have kept count on. Not that I expect to be featured this early in my Etsy career, but something seems fishy. It is the same when you search for items. It seems there is favoritism going on.

This site is so flooded that it is hard to be found and I think it doesn't offer enough menu options for buyers to narrow their search. I am going to start looking for other options and this is very disappointing to me. I had high hopes when I first found Etsy.

I've been selling on Etsy for about 2 and a half years now, and I really have no complaints. Yeah, they recently changed their policies so they could ignore resellers, their forums are a bit draconian and their fees are kind of steep, but it's been a great experience for me. If YOU offer good customer service and follow their guidelines, Etsy will be kind to you. And if you're a shopper, just know that you are usually working with individuals, not corporations, so service will be different than what you're used to--perhaps slower, definitely more handmade. But if you work with the right people, you can get some great custom items. And they offer great shipping discounts! I love Etsy.

I have placed several jewelry orders with Etsy but, I am done with them because, I feel that it is too risky.

Many of the sellers have professional jewelry photos for their store and in this case the jewelry that they make rarely looks like the photos. They are using photos that are representing a similar product but, the photos don't depict the actual products that they are making, themselves. The stores that I have ordered from that have obviously, taken photos of the jewelry that they made, were fine.

I have also, received a silver ring when I had ordered a rose-gold ring. It wasn't worth it for me to send back because, they weren't a US-based store.

You can't trust that the metals used are of the composition advertised. KetiSorelyDesigns is very bad. I ordered what was suppose to be a "gold-filled" necklace and it was not! It was badly tarnished before it was even worn!

I have a few orders that I was pleased with but, overall I find it way too risky. There is only one store I may order from, again as I was pleased with the products and she shows actual photos of the jewelry that she has made.

HORRIBLE. I requested to cancel and item with no response. No customer service AT ALL! Very frusturating. I luckily got ahold of paypal and they are refunding my purchase in 10 days if the seller doesn't respond by them. I hope paypal sticks it to them and charges them extra. It's the best personalized jewelry shop. HORRIBLE, HORRIBLE, HORRIBLE! Stay away from this site people. Don't be fooled by the fake "good" reviews. It's etsy bots, and etsy employees trying to make themselves look good under the guise of "reviewers".

I was a seller on Etsy for 4 years, 4000 sales and 100% feedback. They shut me down for "infringement" for using the words "inspired by". I did not use images but used colors similar to characters. This happened while my shop was on vacation and items were unavailable to view to the public. I was a sucker for paying hundreds in fees every month when all these 20 cent listings with high shipping are obvious fee avoidance. Not to mention all the blatant copyright listings Etsy is making money off of each time an item is listed and each time an item sells. When I asked what I could do to reopen my shop they told me they take this issue very seriously. I hope they didn't type that with a straight face. Search "Minnie mouse" on their site and 49,000+ items come up... very serious I see... what a joke!