Kallen K.

Even when I selected regular shipping, I was charged the express shipping rate. I wrote to HBC but they did not respond. If you're going to order here, then take screenshots of your order.

They have competitive prices and free shipping. It's like a drug store and health food store combined. I have stopped going to local drug stores because of Well.ca. They have excellent customer service. If something is damaged in transit, they will replace or refund the item very quickly, I don't even get asked to ship it back anymore (even when I used to ship returns, it was free return shipping). I have stopped going to Shoppers Drug Mart because of Well.ca. At SDM, I have had my time and money wasted due to missing, wrongly scanned or double-scanned items. At Well.ca I don't have to deal with lineups, rude shoppers, rude clerks or rude drivers. The items arrive on my doorstep and if there is a problem, I email them and get a replacement, without have to bring an item back to a store and line up. I save so much time from not having to line up and I save so much money in gas.

Some sellers have "Custom Order" buttons, but I have not been able to get any custom order. The sellers refuse, take shortcuts that mess up the product or ignore/drop the request.