EtsyReviews 1,571

Site has its own "track package" link which provides fake tracking information. Their fake tracking information is formatted to look like a real US Postal Service tracking report, but despite the fancy USPS logo and excellent formatting, the information being provided by Etsy does not match the tracking information on the real USPS online tracking report.

I found the problem after an Etsy seller "Featherpick Fashions" took nearly a full week after the order had been placed and paid before Etsy sent me an email saying that the seller was GOING TO ship my order soon and providing a USPS tracking number. I have checked the tracking information on both the Etsy site and the real USPS website -- they both agree that the seller STILL has not shipped my package (more than a week after it was ordered and paid for), but the tracking information on the Etsy website is not the same as the real USPS tracking report.

Basically, I bought a hand made dress for $150 and never got it. The seller tells me that Etsy is not giving her my messages. Etsy tells me that my case expired and can no longer open a case against the seller. Conclusion: Etsy stole $150 from me. Called my credit card and they will dispute the money. Horrible refund policy, sent them an email, didn't get reply from the trust issue link. Great idea, but horrible treatment to customers, thieves is the right word!

HOrrible. I read reviews for the shops before I purchased from them and they had great reviews. My first experience, I paid through paypal and the shop all of a sudden didn't exist. Never got my item, had to get a refund through paypal. I gave it one more chance and found a shop with more positive reviews, same thing happened. After never receiving two items... there isn't even a way to contact etsy, no customer service phone number, just an automated question website that didn't help. I will never use etsy.com again.

Terrible website. I was selling my eliquid line thats used in electronic cigarettes. Before making my shop, I read through all the items you are not supposed to sell, and nothing about vapors is on there. We were one of the first shops selling liquids. After selling multiple orders, etsy shuts down my shop claiming that I was selling drug paraphernalia. I mean... what. I know its a big deal in the news and polictics right now, but claiming I'm selling drugs? There is nothing in these that you wouldn't find in the baked goods or candies that are being sold on etsy. Keep in mind, if you search for "glass pipes" there are over 8000 listings that have been up for months. When i brought this up to jessica, she says its up to etsy if its considered a drug paraphernalia item or not, and the marajuana leaf decorated glass pipe is not considered to be one, After going back and fourth with Jessica, watching her copy and paste their banned selling items, and adding vapors into it, when its not listed on the actual banned items list, I'm refusing to pay my shop fees. I informed her if she doesn't return my money, going to take legal action. Yes... legal action over ten dollars. The fact that shes changing their terms and conditions in an email to make her argument valid is insane. So anyone that is planning on opening a shop on etsy, be aware that they can unofficially change their terms and conditions through emails.

Etsy closed my shop after have 100% reviews with lots of repeat happy customers with NO warning or way to even contact them to speak about it. If you are a newcomer to Etsy WATCH OUT. There are sellers on there who love to attack new people. They will flag your items and get them pulled out of your shop. The fact that they let all this drama go down and give us innocent, minding our own business sellers the cold shoulder makes me sick! I'm a single mom who finally found a great way to make income doing what I love and now it is ruined because of jealous, vindictive women. If anyone else knows where I can go to sell digital images (instant download) please let me know. Besides Etsy rakes you through the coals with their fees. Everything has a fee attached.

Etsy is like Communism... If you don't agree with it, do not expect a response.
They choose shops they like, my guess is they are actual stores that pay them off, so etsy receives much revenue, so they FEATURE them.

My little shop. No Way! I just posted this comment when asked what me, a seller thinks of etsy, "POLITICS, PLAIN AND SIMPLE" and somehow the website knew to get rid of me and it, and all of a sudden I was out of etsy, where I pay for a shop and on a random internet site.

"It was very weird how they knew exactly what I said when I typed it. They must get a LOT of negative reviews!"

My shop was suspended without any warning or preliminary messages. But guess what? It happened right after I received a few orders. The orders were delivered in a very timely manner, and the buyers were happy. My shop was suspended, but there were a bunch of other shops, selling the same product, claiming to have the same effect, for way longer than me. I feel discriminated against. And it is not fair - why my shop? How is my shop different from all the others that are selling the same product? Etsy "integrity team" - does that mean that they consider me a liar? - haven't given me a chance to present my corrected listing. After multiple emails, going back and forth they told me that I cannot sell here and neither should I try to create a new shop. I am appalled! I have never encountered such lack of customer service! Sellers stay away from Etsy.com. You will be treated unfairly, you will be discriminated against, they will allow other sellers gang up on you, and take out the competition, and the worst part - Etsy will support the coup. Stay away and save yourself a headache. STAY AWAY from this site, it's lacking customer service, integrity.

Website is difficult to navigate, and very fragmented in approach. The sellers are all individual, which can be confusing. The checkout function can vary by seller. This checkout function is where my real problem surfaced. I had multiple items from multiple sellers in my "cart". At checkout, I completed all shipping & payment information for my items. However, one of the sellers was a "Paypal only" seller. So, I was redirected to Paypal to complete my payment. The seller then erroneously decided to ship to an old address on my Paypal account instead of the shipping info that I entered. The seller accepted no blame, and etsy.com left me out in the cold when I asked for help. So, it's definitely a "buyer beware" website. There is no buyer protection available.

I bought a scarf from one US store for $50 but then had to pay a further £8.83 in import vat and £13.50 clearance fee. The shop I bought from didn't respond when I queried why I had pay these additional charges when they knew that I was buying from the UK. There doesn't appear to be any redress. I also bought some jewellery, again from a US store and this time had to pay £45.88 in VAT and international handling fees. Again no reply from the store and no redress. Don't use this site - the customer service is non-existent.