EtsyReviews 1,571

This site is an independent shop on Etsy.com and sells vintage and antique hair accessories and jewelry.

I have made a number of purchases from this shop and been delighted with their service. The owner is highly professional and the merchandise is always accurately described. Not only that but the merchant is an academic writer and includes links to the many papers and books she has written on the subject of costume. Included too are contemporary pictures of many of the items being worn by Victorian and 1920s ladies.

The stock is very large and varied and of high quality. I have seen very unusual Indonesian head dresses and jewelry here which I have never seen elsewhere.

I once had a minor issue of an item I had ordered being unavailable. It was apparently missing in the warehouse. Rather than disappoint me and just leave it out of the package (it was a multiple order) the merchant offered me alternatives such as a substitute item of my choice at a generous 25% discount. Having a "wish" list I chose the discount and selected another item. The discount was applied directly to my Paypal account within 24 hours.

All the items were shipped promptly by a tracked international service and all but one arrived within 1-2 weeks. The delay was due to bad weather and the carrier and not the sellers fault. The service was always friendly and professional. As a frequent buyer I have several times been offered discount coupons which are much appreciated.

I would certainly recommend this site and its very knowledgeable owner

I will never do business again with Michelle Evans or her Etsy shop MichiCouture. Here's why I'm very disappointed not only were they not bubble wrapped, only in a silky pouch, but the glue was still soaking wet and the pieces were coming off. That's how I received these finished bling cases.The Eiffel Tower was half off, so I took it off and the rest of the pieces on the case peeled off like a sheet of paper. Michelle was nice enough to throw in a compact for me purchasing two cases, although the compact case did not have rhinestones on it as her shop does. The tissue paper was glued onto the flower which I couldn't get off. Michelle admitted to doing them last minute and not letting them fully dry with her big fan. The cases had to have been made the day of the initial email regarding the status of delivery because the glue was still wet and Michelle said she was in a rush making them and getting them out admitting she didn't let the glue dry all the way. I think that is terrible and I'm very upset knowing she won't refund because she says she's in debt. Michelle admits via email to rushing the cases and not letting the glue dry, then why can't you give me a refund, I spent $96.25 only to get a half job done, terrible. I even offered to ship all her pieces everything back. Her last email was very unprofessional. This is what made me change my mind about leaving a negative review. This email is highly unprofessional and what I got out of it was she won't refund because she needs the money. One of the last emails was Michelle swearing at me. How awful for a business owner

"MichiCouture's Shop Announcement Policy"
"Each phone is custom made and "can possibly take 2-3 weeks to make."

My order was not shipped until Feb 17th only because I had reminded Michelle via email asking about the status of my order on Feb 16th. 2-3 weeks have exhausted so I wrote a nice email asking about the status of my order

I filed a dispute, sent over every single email conversation we had and sent pictures. I was refunded, but not by Michelle.

I want to prevent this from happening to anyone else buying from Etsy Shop MichiCouture owner Michelle Evans

I had heard alot about this site and needed a unique gift for a friend so I decided to visit and see what all the fuss was about. It's a given that they have very unique gifts and other items that you may have a hard time finding elsewhere, but unfortunately after I placed an order from a company it turns out was overseas, I waited over a month and the item never came. I tried getting tracking information several times but they were unable to provide me with any. They did handle the credit back to my Paypal account accordingly once I reported I had not received the item but I have to say it was a disappointing experience.

THIS REVIEW IS A "0". Not only does Etsy take almost $1000 of my money to cover their outrageous fees, there is ZERO CUSTOMER SERVICE. They make it impossible to get a hold of them, and when you do send them an email they never respond back to you. I had someone leave me a 1 star review indicating that they never received the item and that I never returned their emails. I was able to prove that her order was delivered w/I 24 hrs & I did respond to her 1 email w/I 24 hrs. Etsy would not remove her false feedback after reporting it and sending multiple emails requesting that they take it down. I'm selling on there now, but just bought a domain name and will sell from my website soon. I hate Etsy with a passion now.

Just watch who you are buying from, Check reviews on the persons and correspond.
I purchased items, received a bogus tracking number, as with proof of this number they are paid, and the item was never shipped and three weeks later was blaming not receiving on the USPS not picking it up. The USPS stated a label was generated, NO package available for pick up or received. Shop was paid.
Then, the shop said it was left on the porch for USPS to pick up and it had rained and the package was ruined with water. Finally after a bad review and numerous email, the shop finally provided that info. So watch who you are dealing with.
These people work out of their homes and use the ETSY site for business.
There is NO phone number or CSR behind ETSY, just an automated email that everyone gets if a complaint is sent. No one from ETSY ever got back with me.
There are a couple of sellers I still deal with, but check out their shops and reviews prior to any purchases.
A bad apple can run the bunch, and I hate to see negatives against all the sellers, as there are some very good ones on Etsy. Just watch it.

I am both a buyer and seller through Etsy and all my experiences have been 100% positive. However, I have read some of the other reviews and just want to put this out there. Etsy is basically an online market in which vendors pay for shop space and are required to follow some "market" rules. Whenever I purchase anything online I always have a good look at their reviews and policies, including shipping, returns, repairs and their about us page. If they don't have this information available, contact them and ask them to send you a email of what their policies are.

I know a few people selling on Etsy and one is my sister. I also created an account to watch and decide if I might open a shop there, but after what I've seen last night to my sister, I'm sure I should check some other websites to runa business. Etsy... not a bad site, BUT some TEAMS there where people sincerely try to promote their items and other shop owners on threads, just there to promote their websites and try to link people there and sell them 'tutorials', 'success pack', etc. and their team leaders have such a rude attitude to members thinking they own them. I'm sure if Etsy will not solve this problem soon, it will lose many people, both customers and sellers...

I am truly puzzled by all the negative reviews. What, you didn't know that you'd be paying customs fees on anything you import (buy from oversees)? Better educate yourself about your own country's laws an regulations then. Seller can provide proof of purchase but you still b! Tch about how they screwed you over? Well what do you know, customs office is authorized and hold your package for several weeks, also, stuff is occassionally lost in the mail. Not the sellers fault! If you ask them politely and contact them in a timely manner, surely they will try and work out a solution for you. In the end, if you run a small online business, all you have is your reputation.
As far as customer service goes, Etsy is a PLATFORM for handmade artists, who run their individual shops. They are rolling out their telephone hotline this year, 2014, to help remedy situations where something clearly goes wrong with the transaction.
I do feel truly sorry for those sellers who had their shops shut down without a warning.
As far as the website being difficult to navigate - absolute BS, Etsy has one of the cleanest and most comprehensive layouts. Policies/payment methods differing from shop to shop - well duuh! Once again people, it's a PLATFORM for individual sellers that exercise control over their own business and have their own policies. READ the shop policies and COMMUNICATE with the seller if there is any discrepancies in your addresses, etc. Your life will improve dramatically, I guarantee you.