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EtsyReviews 1,566

1.6
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Etsy Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unresolved order issues. Many customers report extensive delays in shipping and inadequate communication regarding their purchases, leading to frustration and a sense of helplessness. Additionally, there are widespread concerns about the platform's reliance on automated systems, which fail to provide effective support for both buyers and sellers. Despite some positive experiences with individual sellers, the overarching sentiment highlights a pressing need for improved transparency and accountability from the company to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
379
value
348
shipping
312
returns
262
quality
314
California
1 review
5 helpful votes
Follow Ty T.
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I ordered 2 golf balls priority for a party on Sunday. I text the company multiple times asking where my order was, no response. On friday 3 days after a placed the order priority, they sent me a confirmation that iit was going to be shipped that day. I emailed them again, no response. Now next week I will be shipped a useless order that was supposed to be priority. Please think twice about using this company and don't let them ruin your parties!

Date of experience: May 7, 2017
Wisconsin
8 reviews
35 helpful votes
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I used to love etsy and even promoted them to everyone and even inspired some friends open shops of their own to sell there too long ago before they were as widely known. It is people like me who made etsy the community it became. I feel they treated their sellers better before they became public. It's not the same any more. They are becoming like another website I know that rhymes with dejay who's getting hammered by another website that rhymes with parmesan.

You'd be surprised how dirty some sellers play the game. Your competitors will be the ones to complain about your listings if you are doing too well (even if they are the ones infringing your original creative ideas). Have a few complaints and etsy will close your shop and it won't matter what you say. And if you have 2 shops, like I did, they will close both of them.

You're better off creating your own website and driving your own traffic through other websites. At $. 20 per listing (for 3 months or until it sells, at which time you will incur another $. 20 to relist), fees add up real quick despite them taking 3% final value fee plus additional 3%+ if you opt for direct deposit.

Date of experience: May 2, 2017
Virginia
1 review
3 helpful votes
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Zellart is FRAUD
April 27, 2017

DO NOT order from this company. I've order a canvas that was $327.82 over a month and a half ago. I tried contacting this company multiple times and nobody has responded. Do not order from them!

Date of experience: April 27, 2017
Florida
11 reviews
12 helpful votes
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Love
April 25, 2017

I love this site. And I love the idea of purchasing from the little guy, instead of a corporation. Some very talented sellers!

Date of experience: April 25, 2017
Mississippi
1 review
4 helpful votes
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They sent my purchase to someone else is what they told me. So I'm having to wait till that customer decides to send it to me. What ever! Etsy should have sent out my purchase again but to me this time. I've emailed over and over Still havnt received anything Or my money back. Who is running this place. A bunch of kids?

Date of experience: April 23, 2017
Nevada
1 review
0 helpful votes
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Received my first order of treats from Katrina's Barkery, my Samantha really loved them. Will be ordering more.

Date of experience: April 22, 2017
GB
1 review
1 helpful vote
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Glass clock
April 21, 2017

Googled glass clocks on Etsy and found the product I wanted. The artist / maker is well worth a look Craig is passionate about his work and it is truly beautiful. My clock arrived quickly and beautifully packed -- and not far from where I live. This site is well worth a look

Date of experience: April 20, 2017
Arizona
1 review
9 helpful votes
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Horrible
April 18, 2017

I ordered something paid for it and didn't recieve it... ETsy said too bad nothing they can do... So you are screwed if you order something from this site. They can take your $ and you not recieve anything. DO NOT USE ETSY!

Date of experience: April 18, 2017
Canada
6 reviews
13 helpful votes
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Wedding items
April 18, 2017

I purchased several items for my upcoming wedding from this site. Loved all of them. They arrived as described in a timely manner. Would recommend!

Date of experience: April 18, 2017
Florida
2 reviews
21 helpful votes
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I had a shop since 2012. I was paying them over $350 in selling/listing fees & an additional $350+ in payment processing fees PER MONTH...
They closed my shop - REFUSE to listen or help in any way. VERY generic email replies when i do get one.
They WILL NOT even reply to my emails & they STILL have $$ in my payment account that they refuse to release to me. However, they still want me to fulfill my orders & ship them out at my own expense & i have to hope that they release the funds to me.
Not sure what to do... because etsy HAS the money & not me. At this point I don't care about the reviews... I want the $$ for the sales so I can complete & ship the items or the buyers will be assed out till etsy decides what they're going to do. Its not fair to ME or the BUYER, but I don't have the $$$$- Esty does.

Date of experience: April 14, 2017
Canada
1 review
11 helpful votes
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I ordered from Hello Little Joys/Little Joys via Gmail in February 2014. In particular, the sushi hair clip trio sit and bandana bib trio set. When I received my items they smelled of cigarette smoke. The hair clips fell apart immediately and the bandana bib had a Chinese tag on it. Come to find out that this individual is an infamous scam artist who purchases her items from Aliexpress and resells them for more. I found it sketchy how this person doesn't list their full name or address. Come to find out it's because she's well known for being an insane thief and hides her name because of this. Beware!

#hellolittlejoys #littlejoys

Date of experience: April 12, 2017
New Jersey
1 review
10 helpful votes
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Presently closing 3 accounts once unsold listings expire. Customer service is basically non-existent - and a public company to boot! Does not listen to suggestions by professional sellers and is constantly changing search functions to the detriment of its members. As bad as fleabay is, it is still a better option to spend a few cent more for results.

Date of experience: April 12, 2017
Massachusetts
1 review
10 helpful votes
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My shop was hacked
April 8, 2017

I am an Etsy shop owner. I actually have two shops one is five years old one is just a year old. I recently had my five-year-old shop hacked and contacted Etsy immediately for help. They responded by suspending both my shops stating it was for my protection. I strongly believe it was for their protection not my own. I am a single mom of two daughters and my Etsy shops are my main source of income to take care of my family. I have made numerous attempts to contact someone at Etsy for help and support to no avail. The company that preaches and teaches to us shop owners on the importance of great customer service has proven to practice just the opposite. I am angry and disappointed; among other feelings I am heartbroken. Etsy had given me the opportunity for a life I truly enjoyed and now, in my opinion, has taken it all away at the click of a mouse. The hacker started the process but Etsy has done the unrepairable damage.

Date of experience: April 8, 2017
Kentucky
1 review
9 helpful votes
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I WROTE A CHECK AS ETSY LETS AND ALLOWS PEOPLE TO WRITE CHECKS AND MAILED IT THIS WAS OCTOBER 2016 AND I WAS SUPPOSED TO HAVE BABY IN 8 WEEKS WELL IT IS NOW APRIL AND STILL NOTHING LIKE REALLY?! ETSY SAY THEY CANT DO $#*!, MY BANK WONT DO $#*!, AND THE COURTS SAY SINCE IT WAS ONLINE THEY CANT DO $#*! SO I GUESS IM GONNA HAVE TO MAKE A 13 HOUR TRIP TO BEAT THE HELL OUT THIS LADY AND MAKE SURE ITS WOTH THE MONEY I SPENT ON BABY AND MAKE SURE ITS WORTH MY DRIVE ALL WAY DOWN THEY BECAUSE THIS $#*! WILL NOT GET AWAY WITH STEALING FROM MY $#*!! STAY FAR AWAY FROM THIS PLACE AND YOU CAN NOT CALL ETSY THEY HAVE A NUMBER BUT IT TELLS YOU TO EMAIL BASICALLY AND HANGS UP LMAO SO I HAVE TO WAIT WEEKS FOR THEM TO RESPOND AND HEAR THEM SAY WE CANT HELP SORRY! LIKE $#*! U I WILL HELP MYSELF TO HER DAMN DOOR

Date of experience: April 7, 2017
Hawaii
1 review
7 helpful votes
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HappyHeadTees
April 7, 2017

ATTENTION CONSUMERS! Use another trusted site. There is absolutely NO buyer protection. First purchase a few months ago went smoothly. I didn't like the item (t-shirt) because of the quality. But, I just decided it would be a hassle to ship it back. Second, and LAST time was a few weeks ago. Different "company." But, again for another T-shirt. I placed my order and 8 DAYS later, they convo me that it's out of stock and will be delivered in another WEEK! By the time it gets to me, it will for sure have passed the date I needed it. But, I figure I could use it for another event. I receive the package and now I'm pissed off. I specifically asked if it was going to be a certain color or atleast close to it. It's not. I'm baffled and even googled the color. Fast forward, I'm 100% not satisfied. The transaction, the quality (looks like something you can get at Charlotte Russe. But, for a cheaper price tag!), the fit (unflattering). I ask for a refund. Denied. But, she does offer to trade in for another shirt. Of course, after paying for shipping AGAIN, this shirt that I'm trading in will cost me $35+. SO not worth it. But that's not the point. I don't want any of the products. I just want my money back. Contacted Etsy and same lame answer as other people on here. No BUYER PROTECTION! Cancelled my acct. Going back to Macy's, Amazon, eBay etc. This is your last warning before you buy anything on Etsy! Just DON'T! Especially from HappyHeadTees. Learned my lesson. Never doing business with Etsy again. I have just bought myself a $27.58 rag for my car.

Date of experience: April 7, 2017
California
1 review
7 helpful votes
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I ordered a hat on Etsy.com - MadHatCattery *******955 NY. My credit card was charged a couple months ago, but never received the product. I checked online and it never shipped. And guess what? This seller is no longer on Etsy. And no way to contact Etsy to let them know. Very disappointing!

Date of experience: April 6, 2017
Missouri
14 reviews
28 helpful votes
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Love This Site
April 6, 2017

This site is a dream for people whom love handmade. I am disappointed that they now allow non handmade items.

Date of experience: April 6, 2017
Oklahoma
11 reviews
5 helpful votes
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Etsy
April 5, 2017

I am a big fan of Etsy! They offer a huge variety of products. All of the items I have ordered from Etsy have outstanding. Everything was just as advertised and everything has been excellent! I am planning several other orders very soon!

Date of experience: April 5, 2017
Florida
1 review
12 helpful votes
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ETSY SUCKS!
April 2, 2017

Etsy really sucks! They can shut you down for no reason. Don't rely on this company for your income. Customer service sucks with their automated responses. DO NOT USE ETSY!

Date of experience: April 2, 2017
Texas
1 review
5 helpful votes
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Disgusting
March 31, 2017

Paying over $30 for an item and not receiving is exactly what happened for me. I contacted the seller who basically said sorry for you and Etsy saying well that problem is between you and the seller is exactly that, disgusting. I wish I would have known how terrible this experience would have been because I would have just went to amazon.

Date of experience: March 31, 2017

About the Business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.


etsy.com
Founded in 2005
+210