EtsyReviews 1,566

I was nervous about purchasing jewelry on Etsy but my wife wanted a nature-inspired ring for our marraige renewal and our research kept bringing us back to Etsy and Segal Jewelry. The online display of his jewels looked really nice but we weren't sure if it would be as nice in person. It was far nicer in person! It is solid yet delicate, intense yet subtle. It is so unique and so special... my wife is over the moon! And to boot, it was supposed to take 4 weeks but arrived in 2. During the 2 week waiting period, the jeweler stayed in touch wth us, inquiring about our story. Through our communications, we shared that we planned to renew our vows so that our kids (6 & 9 years old) could be with us. When the ring arrived, the package included a highly personalized letter about love and how touched the jeweler was by our story and plan to include our children. My wife was touched at how personalized the entire experience had been and she says she feels that the ring was made with Segal's love. Thank you, Yaniv Segal!
#happywifehappylife

This is probably my favorite place to purchase interesting things on the net. There are lots of great home made items, vintage items sold by excellent sellers.

In all do honesty if I could give this company less than one I would. To ask someone for $200 for a handmade item and then to mail them plastic items that you could pick up from local game store as cake toppers and say that they're handcrafted is downright rotten, irresponsible, and bad business. If people are going to keep doing business with this company Please be aware that the return policy for an item it that you're unsatisfied with is only half of what you paid for it because they're handcrafted... when I go home I fully intend to look again at the bottom of these little tiny statues and see where they exactly came from and find out exactly how much they actually cost. On the website at first they were $50 then they were bumped up a $150 because they were out of stock and needed to be handmade... when we received the box and found pre molded plastic figurines that weren't even the hand-painted item they where said to be we where disappointed I and upset... As well as a outraged. They are mere plastic like you would get in a McDonald's Happy Meal. Then the resolve was just as dispicable... we were offered a 50/50 split she would keep $100 we would return the items and we would get $100 back... That's not just poor business but nerve as well as fraudulent practice... I don't know anything else to say except that this person is opportunistic and unfeeling... And moreover takes advantage of those who are in love... but we will overcome this and my daughter will have a beautiful wedding.

I was looking for a bouquet with a Scottish twist and saw one by clovathistles. The box arrived and I was thrilled with the beautiful purple thistle and white rose end result. This was bound with purple modern tartan plaid which I will use as a theme. I will cherish my hand made bouquet for years. It looks so fresh and real. Catherine ensured that I got exactly what I wanted and even did buttonholes to match and a horseshoe gift. This was a very high quality different wedding spray which I am looking forward to carrying ( and keeping). Thank you clovathistles

I am a seller and buyer on Etsy. I have never encountered any problems with sellers, and my customers are amazing.
I think to succeed you must invest time in your pictures for your previews, tags and titles for your items.
I can't emphasize that your preview pictures must be amazing. Please don't let one bad experience keep you away from Etsy. There are truly one of a kind items that you will only find from Etsy sellers.
The listing and selling fees are extremely affordable, and you are not locked into any long term contracts.

Etsy is by far the worst platform I've ever used. I will never use it again. No customer support for sellers--at all. They claim that you can contact them by requesting a phone call. I did that multiple times never heard back from them. They also claim to "protect the seller" which is totally a lie. I was selling jewelry that was a "made to order" item and it was available in several different color options. The buyer selected the wrong color which I then made and shipped. Now the buyer is claiming he ordered it in a different color when clearly the order forms states what color he actually ordered (which is the color that was made and received). This piece cost me hundreds of dollars to make and Etsy is forcing me to issue the buyer a refund. How is this protecting the seller? This isn't protecting the seller at all. Additionally, Etsy is issuing the refund on the basis that there wasn't a photograph of the item in the alternate color option, to which I respond, no one forced the buyer to order and purchase colors that were not depicted. For this reason, who as a seller can really afford the risk of selling on Etsy--why bother?

Everything is done by email, no phone customer support! You have to have a degree in design and website creation to list a legitimate store, then when you delete your account, THEY will not remove the outdated CACHE and Google can't touch it, because Esty is he 3rd party that has to remove the cache.
Also, they start charging your credit card immediately even before your store is created and capturing orders.
THEY WON'T RESPOSND TO ANY EMAILS TO HELP REMOVE THEIR OUTDATED CACHES', SUCH A $#*! $#*! COMPANY!

Everyone must agree to the Etsy policies. Vintage items must be at least 20 years old. Handmade items must be made by you or someone in your shop. You can not resell items made by someone else less than 20 years old. YEAH RIGHT - this is not true and fair for all sellers. If someone reports one of your items Etsy Legal "reaches out" to you by removing your item and threatening you with shutting you down, even if they are not sure there is a violation. They spew rhetoric intended to impress but has no meaning in content. Etsy Integrity team has "hit or miss" integrity that is not equal for all sellers. I have sold hundreds of items on Etsy over the years, until suddenly they removed an item that they were not even sure if it was in violation. If they really cared about integrity, all they had to do was search their site to find that there were many, numerous items listed on their web site ranging from brand new, (as stated in some of the listings) to vintage, whether it was vintage, handmade or NOT. There are numerous listings for brand new American Silver Eagle coins including 2017 all the way back to 1998. There are numerous listings for designer purses that are brand new listed as handmade, obviously not vintage or made by the seller or someone in their shop. The list goes on. Google searches frequently bring up items in Etsy that are not vintage or handmade. For someone like me, I depend on sales for my income. This is not a hobby, and their double standards affect my ability to support myself. They should be reported for not treating everyone equally or not providing a fair opportunity for all. It is shameful. Some sellers may make a mistake in listing an item, but many sellers complete the listing incorrectly (otherwise known as a lie) in order to publish their listings. Of course Etsy isn't looking at all of these. It is my personal experience it could appear they only care about making money and do not really have any ethics. If you choose to sell on their site, have a back up business plan and rotsa ruck, you're gonna need it!

After a seller promised to refund us when our custom order was shipped damaged and the wrong size agreed on. The seller not only kept our money but also has our purchase in hand. Told us to deal with etsy. Etsy came up with some crazy explanation why the case is closed. No way to get a hold of them. No phone number that allows you to talk to anyone and they do not respond to emails. Just closes cases. Numerous complaints on Google for the same type of story. Wish i would have seen these before i used this site. Now out 300 with nothing to show for it but a loss. That's why this seller said deal with etsy he knew they would do this. So frustrating. Stay away from this site. It's fraudulent. I'm surprised they have not been investigated they allow these things to happen to many unsuspecting users. Hoping our bank can help get our money back. PayPal does not protect for custom orders pet policy. Ughh what a nightmare. Stay away! Save yourself alot of grief!