Stacey J.

After a seller promised to refund us when our custom order was shipped damaged and the wrong size agreed on. The seller not only kept our money but also has our purchase in hand. Told us to deal with etsy. Etsy came up with some crazy explanation why the case is closed. No way to get a hold of them. No phone number that allows you to talk to anyone and they do not respond to emails. Just closes cases. Numerous complaints on Google for the same type of story. Wish i would have seen these before i used this site. Now out 300 with nothing to show for it but a loss. That's why this seller said deal with etsy he knew they would do this. So frustrating. Stay away from this site. It's fraudulent. I'm surprised they have not been investigated they allow these things to happen to many unsuspecting users. Hoping our bank can help get our money back. PayPal does not protect for custom orders pet policy. Ughh what a nightmare. Stay away! Save yourself alot of grief!