EtsyReviews 1,568

I ordered 2 Christmas tutu's from Chacha Tutu and absolutely love them! My grand daughter looks so precious in them, I will for sure be ordering many more from them. If you have a little girl in your life check them out at *******@yahoo.com or www.etsy.com/shop/chachatutu

This is by far the WORST website I have ever used! DO NOT USE THIS WEBSITE! I ordered a lawn decoration from this website on Nov. 16 and paid $78. When trying to contact the seller to get a ETA on the order, I received an error message that they are not a valid user on etsy. I tried emailing the seller from my personal email account with no response. Their website sends you around in circles trying to find a contact email or phone number for etsy for some resolution to this. Because I ordered a Christmas decoration, I thought I had ordered in plenty of time, not realzing I am now out $78, have no decoration and no responce from the company. Thank goodness I paid through Paypal and they actually care about their customers satisfaction unlike etsy. Most worthless site ever!

Never received item from the seller, who replied that she'd look into it then did nothing. Was not only told by Etsy that I couldn't open a case when I contacted them, but the Open a Case button is missing from my purchase page, even though the 54th day from purchase and supposedly 60 days from the item's processing date allowed (btw, I don't recall ever seeing an Open a Case button for this item). Etsy also informed me that their sellers are not obligated to replace or refund non-received items (wow)! Your remedy? Contact your Credit Card company and dispute the charge within 60, even 90 days (check the claims limitation of your own credit card company to be sure).

I have ordered a piece of jewelry online on sept 29th and as of this date nov 22 have not received anything. All though they have credited my credit card. I have tried to contact them. And even though their web site looks like they give you a way to do so after writing it comes back undelivered. The piece I ordered was sub let to wishingstone design. Which I also tried to contact with the same results. I guess I could kiss the $$ good bye? Just in case they see this my order# *******

I paid £30 for an item on etsy, estimated delivery time 1 week its bee 5 weeks and I still haven't received it. Horrible website never ordering off of it again.

I am a seller and buyer on Etsy, have been since 2008. I sell handmade (really) jewelry and also supplies. I have had one bad experience so far in all these years of buying supplies, gifts that are truly handmade. First I read reviews. Then I ALWAYS make sure they have been on the site for long enough to earn those good reviews. If I ever decided to buy from a mass-producer, I would expect to get exactly what I paid for. Maybe if more buyers would search for real handmade (shame on Etsy for allowing otherwise) then the mass-producer would disappear. They are cheap and that's what you will get... or not.

I've been reading through more Etsy reviews and frankly I am appalled. The claims that Etsy favor sellers over buyers. Not true. If you have a complaint and want your money back for item not received or not sent, you have recourse either through your cc or Paypal to get every dime back.

Many buyers are grouping ALL Etsy sellers as one store. That's not so. There are thousands of sellers on Etsy, much like an enormous mall with thousands of individual shops, each run by a different shop owner, some good, some very bad. So please stop saying etsy as a whole is a scamming website. It is not.

I recently bought a leather bound journal from an Etsy shop. When it arrived, I was horribly disappointed in the quality. It was some cheap imitation leather. The image on it was already wearing off around the edges. I asked the seller if I could return it, and initially he said yes. But, once I put it in the mail back to him, he disappeared. After multiple unanswered messages, I finally left a candid 1 star review for the purchase and opened cases against him both on Etsy and PayPal. The seller contacted me right away after I posted the review, demanding I delete it or he would not refund my money. Anyway, PayPal took care of what Etsy did not, and refunded it. However, I was very surprised to find when I went back on Etsy that the review on that purchase had disappeared. I contacted Etsy asking why it had been deleted, as it was an honest review. They sent me back a message saying that while they "realized the seller had initiated the exchange about deleting the review or else no refund, but it violated their anti-extortion policies." It went on to say they would take action against my account if I used reviews "again in this way." So basically, this guy is selling cheap crappy journals at a premium price, keeping money from products returned, and then HE blackmailed ME demanding I delete an honest review or else he wouldn't refund my money and I have Etsy threaten ME with action against my account?! How does that make sense?! Talk about victim-blaming! What a horrible, horrible company. I will NEVER buy on etsy again!

I got scammed by etsy! They took the money, the seller no longer exists and I cannot get a hold of them in any way. Etsy can't do much about it either since they are just a hosting site for the seller. It is unfortunate that people like that are able to register on this site and scam people like this. I am a poor college student and need every penny I can get. This was the worst online shopping experience I have ever had.

If I could, I would give this site a zero. Ordering and paying for an item is easy. Keep your fingers crossed that it comes because apparently the sellers on Etsy are just allowed to rip you off. There is absolutely NO buyer protection or customer service. The only response I received was an automated email telling me not to identify the company that ripped me off for privacy reasons. Yeah right... so that they can continue to rip other people off! By the way, it was "Southern Royals" out of Florida and they essentially stole $57.50 from me. Stay away from this website.

6/29/2015 - Just a follow-up to say that I never received the item and was never refunded the money. I am quite sure that there are plenty of ethical people who sell items on Etsy. The problem is, as a buyer you have no way of knowing who is ethical and who is not. The vendor I purchased my item from had received raving reviews. If the website has no protection for the BUYER, then you are taking a risk anytime you purchase something from this site.

I am a print graphic designer. I work for a printer. People more than once or twice have sent me files for invitations that they paid for that were supposed to be "print ready" and they were anything but. They were fuzzy, low-resolution files that were not even set up properly for printing at all, indicating that the "designer" had never even gotten through Graphics 101. If you want something designed, please remember that just having a computer and some Adobe software and some clip art does not make someone a designer any more than having an expensive set of pots and pans makes someone a chef.

AWFUL! Ordered something for the first time and it will definitely be the last. On the sellers page it noted 5-11 business day for delivery. Ordered on October 4th figured that would be enough time to get here for Halloween party on Oct 25th. According to confirmation the merchandise shipped on the 7th. NEVER GOT IT! When I demanded to know where the merchandise was was told could also be held for customs for up to 4 days. Why wasn't this said? When I asked for a tracking number so that I could find out where it was the seller told me that she doesn't ship items with a tracking number or insurance. WHAT? After a few more emails I was offered a refund for the item. Today got an email saying will report me to Etsy for not being polite and accusing of scamming. Imagine I was mad about something I paid for and never got! Said go ahead already closed my account. I was then told couldn't refund yet because not enough time has gone by to open postal investigation. Oh and by the way the seller wants the merchandise back if I ever get it. REALLY you want the money and the item. You know what FORGET IT. LESSON WELL LEARNED WILL NEVER USE THIS SITE AGAIN!

Thinking of opening a shop on etsy.com? think again!

Good article. Etsy shut me down about 1 1/2 years ago out of the blue one day. Luckily, i always maintained an ebay business too but concentrated and sold mostly on etsy over the years. Etsy was and became my lively hood (huge huge! Mistake) i fought etsy ‘s action s with a lawyer but after a while could not afford further legal proceedings any longer, also filed complaints with the better business bureau.

I figured after the shock i better move on and tripled my business on ebay instead and opened my own website, went to artfire and bonanza. In hindsight i am glad i did. I had 7000 feedbacks on etsy 100% positive and was selling there for over 7 years supplies and my own handmade jewelery – all gone by the click of a mouse.

Reason: one day i bought an NYC subway iphone cover in a wholesale place in manhattan to resell so buyers could use that item to bling with my offered rhinestones like many other iphone covers with flower motives i offered. Then i got a complaint from the New York City Port Authority claiming copy right infirngment as they apparently own the NYC subway map! Outragous!. Had no idea the nyc subway is copyright and as i bought the item in a legitimate wholesale outlet in the city on 27th street and broadway ( buyers beware!)

What pissed me off the most is they are sending emails to unsuspecting and potential sellers (including me) urging sellers to give up their day jobs and make etsy their career! What a scam! Every job is more secure then they are. I highly recommend to anyone if you ever consider them as your outlet – don"t take that etsy business serious – you could be in the streets in a second out of the blue totally unexpected! On top of that – their customer service is about the worst one can imagine. No phone calls, emails get answered so every other day if your lucky and if your shut down forget about it – no appreciation for any members and you will be treated as their slave having to be thankful forever to be able to sell on their site. Feel free to copy and paste my story to any site you wish.

I have all good things to say about this site... Everything I have purchased so far has been handmade, unique and great quality. Customer service has been excellent, communication thorough and professional.

However, I wish to point out that each order experience is reflected on the actual individual shop and seller within the Etsy site, not the site itself.

I find that if you make an honest review using criticism instead of just negativity your comment is likely to remain on the seller's profile and could possibly be addressed by the original seller to resolve the issue.

If you have greater issues with an order, you can make a complaint with the Etsy site to investigate the matter. Just look for the "Do you have a problem with your order?" link under your order history for more information.

I had a shop on Etsy and as of yesterday it has been suspended as because they are claiming that I am somehow linked to this other Etsy shop that has been closed due to policy violation. From what I understand, based on Etsy's vague emails, this other shop has a few open cases that were opened up by angry customers before they were shut down. Etsy is saying that somehow my information (email and address) overlaps with the closed shop's account - whatever that means! So they want me to take care of the open cases before they can reinstate my account! The problem is I have no relation to that other shop! I've stated this to them numerous times already and in my last email I asked them to show me a screenshot or something so that I can see if someone has committed fraud and used my information without my knowledge. It all sounds very fishy to me and Etsy has been very, very evasive. It is very frustrating because I am being wrongly accused of being this other person, and they have suspended my account until I can get this sorted out. They are not giving me any help whatsoever. Their customer service sucks! When they do respond, they are evasive and vague. I have lost sales, all my time and effort putting up my listings, not to mention the longer my shop is suspended my credibility with my existing customers will be shot down. I would stay away if you are looking to open a shop with them. Read the reviews online - oeople's shops get shut down for no reason! Something needs to be done. They are a fraudulent, unprofessional company that should not be allowed to practice!

I have now dealt with two businesses on etsy. I would never recommend this site to anyone. The first seller left town and his information said my item would be sent the next day. How is that possible when you leave town? The next seller gave me severe grief over asking questions about the sweatshirt I purchased. He puts the same size on two different sweatshirts where you can clearly see one fits a child and one fits a woman because of the photos. They are all a bunch of scammers on etsy.

I purchased a second pair of palazzo pants for my girlfriend, both from Etsy. The first pair fit perfectly; the second pair is sized for a child, even though it says, "women medium." Etsy had a company named Hannah's Fashions supply the pants. Hannah refuses to respond to emails. When I called, a woman answered, stated that she did not speak english, and was quite rude. I called Etsy and after being on hold for a while, a digital voice said that they had already closed for the day (at 2 PM EDT). I was looking forward to buying more items from Etsy, but unless I can reach them and make an exchange, I will never do business with Etsy again.
To be fair, Etsy has great prices, free shipping, and fast delivery, and I planned to order many more items from Etsy, but none of these features mean anything if I get stiffed on a miss-sized item.

I have just received my wonderful custom made mask of the queen of hearts from Once Upon A Freak. Really nice site, very helpful staff and it arrived well wrapped and in perfect condition.

Thank you ONCE UPON A FREAK and thank you Etsy.

Pauline Manners. Suffolk. England.

I'm going to paste the correspondence I had with the shop owner of Awkard a company on Etsy.

Hello!

I just received an item-not-received Paypal claim - which is my first Paypal claim ever, in six years of selling knitwear. This sweater is scheduled to ship on Thursday, so you can imagine my confusion there!

Did you want to cancel your order? If so, I'm happy to do so - just let me know!

As you can see the owner is irate that I have inquired about the shipping of my product and did not get an email about when the shipping was going to take place. Here is my response. I don't like doing business with people like that.

I don't think you have to get so alarmed. I was merely wanting some sort of notice as to when the item was going to ship. This is a $94.00 item and you can imagine not getting any notice as to when it will ship. I think you may need a course in business 101. You don't send out shipping notices and you don't handle disputes like a professional niether. You see, you just lost a customer because of the way you handled this whole affair. Not the way to run a business. With an attitude like yours I hope there isn't any retaliation because I will follow suite.

Well the owner immediately cancelled the order and refunded my money. Good thing I got my money back, bad experience with Etsy!