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eSurranty has a rating of 3.45 stars from 325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSurranty most frequently mention customer service, great coverage, and apple care. eSurranty ranks 1st among Insurance Other sites.
Esurranty's customer service has always been really easy to work with, fast efficient, everything you'd want. I've never actually had to make a claim with them, but I'm confident that it will go well. Their online interface could do with a bit of work, it's not as easy as I'd like to see the details of what you're coverage is. But that's a minor detail. Anybody who would buy coverage from their internet provider they could get it from Esurranty is wasting a lot of money. Edit
DO NOT PURCHASE. Just stick with your cellular provider's plan. I purchased a policy in March 2018. In these two years my account has been cancelled. First time they accused me of not paying, but I showed them proof I have been paying and they quickly reinstated my account. Now I guess because I switched from Sprint, I lost coverage. Screenshots included. Save yourself the headache and pick a different "service" company.
A wonderful alternative but, be careful and carefully consider your lifestyle if you ever need to make a claim.
Unfortunately, my phone slipped out of my hand, falling and cracking the screen. I called 4 times, left two messages, send an online claim, send a follow-up email to the claim and finally, I heard back from the manager.
I had limited options if I needed my phone. You can mail it in and takes about 3 - 5 days to repair and receive back or you can take to a BestBuy (good luck getting someone to answer the phone) or you can take it to a ubreakifix shop (waiting around 3 hours for the repair).
I live a very busy lifestyle and my phone is my personal and business line. Therefore, to be out 3 to 5 days is not an option. The only option left is to take 5 hours of my day to go fix it, pay for it, submit for reimbursement and then follow up I am sure.
As said earlier, a great option from a cost perspective, just beware of your own personal schedule and if you have the time to take to go through the repair and reimbursement process.
OK I have four phones covered by Esurranty and finally had to make a claim on a iPhone 6S with a cracked screen. Needless to say the claims process is quite cumbersome. After filling out the claims application online you are taken to another page to download claim forms that have to be filled out again along with a copy of your ID and a form for payment and email them with your claim number. After emailing all of this redundant stuff I waited over 48 hours for my representative to email me back. He told me that they could ship me a loaner phone for a $ 99 deposit while my phone was repaired. I emailed back stating I didn't need a loaner. Still no word yet on how to get my phone repaired. I finally took the phone to Apple repair station and had it fix for $129. Esurranty said they would reimburse me. They still deducted $75 after taxes to my credit card. Esurranty advertise that they are fast. Hardly! I will see if they send me my money or not. Needless to say I'm not to satisfied with their services.
Signing up wasn't too bad, but when I made a claim, it has taken forever. I turned in a claim nearly a week ago and haven't had any response back on the information I sent them.
I am frustrated with my experience. I sent my phone back a week ago and have not heard anything regarding the repair, nor is their any update to my claim status on line. In addition to that, I could not restore my phone to the loaner phone because the storage was only 16 GB and my phone is 64 GB. I spent hours trying to get portions of my data to the loaner phone, especially contacts and failed. That is a big problem for me since I am on call 24 x 7. Also, your service does not state that you cannot take it to a repair facility the first time.
I apologize if there was some delay. Your device was received from the USPS on 07/11/2017 which was yesterday. The account notes show the system updated the status as awaiting repair/replacement which takes 1-3 business days as explained to you. Unfortunately we can not offer higher memory loaner iPhones as past customers have either broken them or not returned them within an acceptable amount of time. Please contact your claims representative directly for the most current claim updates.
When I signed up I received the basic contract but no Declarations page. When I inquired about this I was told that it would be sent out when my one month anniversary came up. Were at nine days past that now and counting without the page being sent. Is this a scam?
We apologize for your inconvenience. In reviewing the account notes I see that the email that we sent to you with your declaration of coverage bounced back to us 5 times. We then sent it to you by USPS regular mail and when you notified us that you did not receive that, we resent it again through email and it bounced back again another 5 times. I see that on the 6th time, it finally went through and you verified that you received it.
It's been a month or more & other than a meager email of a delay is all I've gotten from you. What's the status of it? Can it be repaired?... if so how long will it be? Or am I to get a new phone. Communication has been very bad from you on this & my patience grows shorter daily. RB
Our policy and claim notes show that after 3 mechanical malfunction claims of the same issue, you were sent a new device.
Slow response. Definitely night overnight service. Refund of loaner phone security deposit took nearly two weeks
In reviewing the policy notes I found that next day service was not available to your location and the refund of the deposit was because the device was returned locked. Once it was unlocked, your deposit was returned through our system the same day. Bank processing times take 3-10 business days depending on your card issuing bank and you were informed of this by email and telephone.
I don't like that they don't ever answer the phone so I can talk about my claim. Also cant get them to really reply when I leave a message. Sent in my stuff and cant get any answers. I know it takes time but its been a couple of weeks and I still cant get a response.
I apologize that you are having issue contacting the claims department. In reviewing your account I see that you filed a claim for loss and theft before your monthly payment policy was active. A claim denial letter was sent to you in regards to the decline.
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We are a mobile device service plan provider.
Esurranty has been in the service plan extended warranty industry for over 16 years. The inception of our business evolved from the sale and wholesale distribution of computer parts and peripherals. We evolved into an extended warranty provider to the corporate market for existing customers that purchased our products. Over the last 7 years, Esurranty has offered our service plans for mobile device products to the consumer market through esurranty.com.
In reviewing your policy it shows that your claim was made on an inactive policy and denied because of that. Your claim was not assigned to claims representative because there was no coverage. Monthly payment policies do not start for the first 30 days and you filed a claim within 4 days. A removal of your negative review would be warranted here since you had no coverage and chose the monthly payment option which states specifically when coverage starts and you must agree to those terms before it will let you checkout and purchase the coverage.