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Robert W.

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1 Review by Robert

eSurranty

  • eSurranty

“Response was very SLOW.”
5/3/17
Verified purchase

Slow response. Definitely night overnight service. Refund of loaner phone security deposit took nearly two weeks

  • Comments (0)
  • 14.8K Views
Helpful  (2)
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Rachel M. – eSurranty Rep

In reviewing the policy notes I found that next day service was not available to your location and the refund of the deposit was because the device was returned locked. Once it was unlocked, your deposit was returned through our system the same day. Bank processing times take 3-10 business days depending on your card issuing bank and you were informed of this by email and telephone.

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