eSurranty

(Note: Haven't made any claims yet so can't speak to that part... but) After I bought my s9+ from Best Buy I thought I could buy a warranty plan directly from Samsung but they discontinued it on their newest model? Then I went to my carrier who wanted $15 per month with less coverage than eSurranty! Yes the deductible is a little higher on a full replacement but everything else about their service makes more sense especially at almost HALF of what my carrier wanted to insure my phone. I also found another 3rd pary insurer owned by Allstate (I think) but they didn't cover everything that could happen? ESurranty covers every possible scenario. I am very happy!

The worst customer service I've ever had! Won't answer phone calls, left messages and they weren't returned. I had to email many times to finally get a response and of course my claim was denied. Had the nerve and lecture me in a email. This went on for a month. Cancelled policies (bought 2) and since I filed a claim on one (and denied), i'm not eligible for a pro rated refund on that policy. The other policy refund will be pro rated. We'll see. I didn't do my homework well enough before I bought these policies.
Beware.

I decided to look for a warranty that still may cover my phone since my phone no longer had warranty. I came across eSURRANTY.com and thought worst case I am out some money and a phone. I purchased the agreement for my phone. A while after I purchased the warranty the screen on my Samsung S7 Edge went out so I started the claim process. The communication during this process is why I did not give eSURRANTY 5 stars. I want to say it took about a month from when I submitted the claim to the day I received my phone back from them. I had to continue to send messages every so often to the company directly and to the representative because I would not get timely status updates on my phone. Good thing I did because my phone was place in the wrong category when it came to shipping it out which took longer for the phone to come to me. I made sure to make copies of any relevant paperwork just in case. In the end, I received a functioning phone and still have warranty on it.

I filed a claim more than a month back and did not get a reply until 2 weeks later. In the mean time, they keep on saying that they'll get to me in a day or two. When they did get back to me, the representative could not provide me with a tracking number for my loaner phone. I have been waiting for a for my loaner phone ever since. Every time I email them, they tell me they'll provide me with the tracking number after talking to their mailing department (Do yo even have one, I don't think so). If it's taking so much time to receive a loaner phone imagine how long will it take to get my phone repaired. I hate the service. I would give them 0 stars if possible. Please don't subscribe.

I have an iPhone 6s Plus that was just purchased about 6 months ago. The cover I put on it was a piece of junk and when dropped it broke the screen and the LCD. The paperwork for filing a claim was easy to complete and they even provided an upload link to allow scan and send. Sean was assigned to assist me. His replies were immediate and he was patient in answering my long list of questions. A loaner phone of the same make/model being sent for repair was offered at no charge with overnight delivery. My phone was returned in less than one week and looks like new. The experience led me to refer eSurranty to my brother for his laptop. A repair to my phone without this insurance would have been over $400 due to screen & LCD for the largest iPhone available. Highly, highly recommend!

I could not say anything bad about esrranty they are hand down the best trust worthy company. I have been in touch with the customer service multiple time and have not had a negative experience. They are by far the best company

5 years as a customer and I am still as happy as I was after my first claim. I just had a new claim for my iPhone 6 a few days ago and everything was handled within 3 days and I even received a new phone since Apple couldn't fix the issue with my old one. I just bought a new policy for my wife's new iPhone 7 and look to having 5 more years of great customer service with esurranty. Rick was my claims rep the last time and he was very professional and straight to the point.

My iPad dropped out of my bag at school and the front shattered. I was devastated as this is my school iPad. The screen was dead and I was worried that I would be without it for a week for repair. I submitted a claim online and within a few minutes I received an email from the claims rep Sean. He gave me options to repair my decide and one of the was to take it to the Apple Store the same day. I went there, got my iPad replaced and was very happy. I've had Esutranty for 2 years and was thinking of not getting them again this year because I never broke my phone or iPad. Well, I will definitely be renewing my policy again this year because for $99 I got a brand new iPad and am very happy!

This company has taken my money and my Samsung S8. They have had it for almost 2 months now and I cant get anyone to give me an update. All it was supposed to take was 3 to 7 business days. They have had the phone since February the 8th. It is now March the 26th. They will not return emails, answer the phone, or return any messages. I have been asking and asking and calling over and over. Sent multiple emails. My phone needed a screen replacement. The color is black. There is no reason they should still have it. Worst of all is they will not communicate with you once they have your money and device. DO NOT USE THIS COMPANY.