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Tyler W.

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Experience: Finance, Computers & Technology

Member since October 2019

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1 Review by Tyler

10/28/19
They are crooks at this scam of a company.
It has been 83 days since I sent my phone off. And has been 83 days since I had any contact with this company. They don't answer the phone or emails.
angelom34
Rachel M. – eSURRANTY Rep
The claims department does not accept phone calls as all communication for claims must be in writing for security purposes. When contacting your assigned claims representative you must put your name and plan number in the subject line of the email or it will automatically go to spam. The subject line is the top line of the email above the body section. If it is put in the body section, it will also go to spam. I am explaining this because many people send an email with "status" or "claim update" in the subject line and then get angry when that email is not replied to. Once you have followed these instructions, I am sure your assigned claims representative will contact you with a resolution to your claim.

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