EspeciallyYoursReviews 147

I placed an order for 1 wig on 7/25/18 and called today to check the status. The rep, Tonique, brought up the wrong customer account information after I gave her the correct order number. When she retrieved the correct account, she told me that the item would arrive 1 week from today. When I asked how she came up with that information, she repeated the same information. I requested to cancel the order and to speak with a supervisor. A supervisor named Monique came on the line and was no better. She said she would have to send an email to the 3rd party shipper to cancel and I would have to call back to find out if the order was cancelled. The company does not send emails confirming cancellations. I requested to no longer receive catalogs from this company. So unprofessional!

Worst. Experience. Ever! I purchased two synthetic wigs from this company in early March 2018. When they finally arrived on March 24, I was highly unsatisfied with either item received. The first afro half-wig looked nothing like the one worn by the model in the catalog, was cheaply made and just poor quality. The other wig they sent wasn't even the wig that I ordered, it was a completely different item and it had a small dead bug ensnared in the hair fibers. I immediately called the toll-free number listed in the packing and got a message saying they were closed even though their recorded message says they're open 9 a.m. - 6 p.m. Saturdays. Called again on Sunday after church, got a live agent and explained they had sent the the wrong item (I decided to keep the other as I figured I could wear it as part of a masquerade or Halloween costume). I asked if they had the item I ordered in stock and she put me on a brief hold, came back and said the department I needed to speak with was closed but I should call back on Monday. Which I did. Repeatedly got the message they were closed even though the message giving hours of operation indicated they should be open. This went on for two days.

It was Wednesday when I finally got another live agent on the phone. She was a little rude when I explained they had sent me the wrong wig - that carried a bonus dead bug. I asked if the one I had ordered was still in stock because if it was I wanted to return the dead bug wig and exchange. She said the wig was still in stock then flippantly said they would exchange if the returned wig was unworn and in "pristine" condition. Did she miss the part about the bug?

Using the paid postage label, I returned the wrong wig on March 29. On April 7, I called to inquire about the status of my exchange and was told they had received my return on April 2 and it takes 7-10 business days to process. When I called again on April 21, the recorded message for exchanges said Especially Yours had "returned" $34.99 to me on April 10. I checked my bank account records over the phone and no such refund had been made. When I called Especially Yours again to inquire about this apparent discrepancy, I got the message the office was closed despite hours of operation saying otherwise. I did get a live agent when I called yet a third time that day, but only after choosing the phone option to place a new order. He suggested I try calling back the exchange/refund division since "they should be there."

I buy and purchase online all of the time and use Paypal to complete those transactions. Paypal guarantees your money back if there is a problem with a merchant. Guess what company doesn't allow you to purchase items via Paypal? My advice is to avoid Especially Yours, their hair/wig products are sub par and their customer service is sorely lacking. They get zero stars.

Mailed a check for sale wig and postage and handling. I DID NOT check any extra service. Because reps will always try to add ins and expedited charges WITHOUT ASKING FIRST, for this reason I sent a check. A good check! This time after receiving the inferior wig, I rec'd a letter from them (a first) stating that I OWE THEM $10.00. I kept the catalog so can confirm that I don't owe them a dime. Their wigs used to be mostly ok. But the last ones I've bought are not the quality expected.
Madelyn Toler

I ordered a suit from this company that was on sale, returned It
Because it was to big. Almost a month went by and still had not received my money back. So I finally called customer service only to be told the suit I ordered was a
Clearance item, no refund or exchanges. Claim it was donated to charity so I could not get it back and they kept my money. A Very unethical business practice, plus this company targeted Africa America women who no doubt they feel will not sue them.

I was very disappointed with their business establishment. I was not satisfied with the wigs that I purchased from Especially Yours and I decided to return the items. The representative explained that I will be able to return all items. I returned the items with the tags still attached. After waiting for weeks to receive a confirmation, I decided to call. The customer service representative rudely said I would not receive a refund for 1 of the wigs. All of the wigs were shipped backed at the same time. If I received credit for the others than I should have received credit for all. Do not order anything from Especially Yours! I repeat please don't do it. I'm stuck with two wigs that looks a hot mess! I had to pay extra shipping to get the unwanted wig back!

I used this company in 2016 and had a bad experience with returning the items for a smaller size. I ended up keeping 2 size 18 dresses for my mother who was a size 14. Then today I tried to cancel an order made on 19 Oct 2017 with overnight shipping and was told I could not cancel even though the item won't ship until Monday, mind you I paid $36.00 for overnight. This company is a total rip off. You can cheat me twice but you will never get a chance to cheat me three times. I hope this helps other readers. I would select 0 if it were available as a rating