EspeciallyYoursReviews 147

I ordered an item for a family member for Christmas and apparently when I wanted to return it I was basically told no. I am currently going through chemo so I didn't quite make it to the post office in time but met with a very rude response from this company. Needless to say I am a one and done and this business I can see why they have bad reviews. Customer service is not their strongpoint.

Placed a order online. They took my money from the cc. But in the system I had no order#. It's been 5 days still no refund or order. My Christmas for my Aunt is ruined. 0/10

I ordered wig item number M0007 from the catalog, it was supposed to be a dark auburn with highlights.
I received a wig that was orange in color and beige like a dirty sheep, there were no curls in the wig, but had tightly coiled ringlets that looked like an unkempt animal. I then had to return the item, could not get my money back could only take a credit or an exchange. The returns rule changed, they no longer give you a return label the cost is shoved onto the customer, I was very upset when I found out the return shipping cost more the the awful Item that was sent to me. The Item was 14.99 and the returned shipping via FedEx cost me 17.59 I got screwed I will never again order from this awful company, I got an Item that I could not use and got screwed out of the return shipping charge.

I am very disappointed regarding your refund policy which obviously in very fine print. I ordered a wig which took over a month to receive. The wig was not as pictured as it was not the color I wanted a way too curly.
I sent it back in December. I'm now told I cannot be refunded because of the 60 day refund policy which I did not see in the catalog I spent 79.00 for a wig that was not what I expected it to be.

I purchased several items (apparel) online to give as Christmas gifts. The order arrived timely. I received all the items ordered. So far, so good… read on. Upon inspection of the order, I found the quality of many items to be poor and I felt uncomfortable giving the items as gifts. So, I decided to return part of the order. Here's where things got tricky… read on. In speaking with Demoya, the "Customer No Service" Rep, then, Katie, the "Customer No Service" Supervisor, and finally, Moesha, the "Customer No Service" Manager, I learned that there is inequity in how the 30-day return period is implemented. The clock starts when the order is SHIPPED to the customer (not received by the customer) but the clock ends when the order is RECEIVED by the company (not shipped to the company). If the 30-day countdown starts before I even receive the order and I have to return it several days in advance to ensure delivery by day 30, the return period is really 2 weeks, maybe less. A more fair policy would be to start and stop the clock at the same point for both the customer and the company — either the ship date or the delivery date on both ends. I am extremely disappointed. Now, you've been warned. Beware of this subtle "Gotcha" practice. Fool me once… well, you know the rest. Especially Yours, do better!

I recently had the pleasure of diving into the world of Especially Yours, and let me tell you, it's a fashion journey worth taking. From the moment I explored their collection, I could sense the commitment to individuality and style.

What impressed me most was the diversity in their offerings. Whether I was in the mood for a classy outfit for a formal event or something chic for a casual day out, Especially Yours had the perfect options.

Overall, my experience with Especially Yours was nothing short of wonderful. I left with products that not only enhanced my style but also made me feel confident and empowered. I highly recommend Especially Yours to anyone looking for quality, style, and inclusivity in their fashion choices. It's a brand that truly understands the importance of embracing individuality and celebrating beauty in all its forms.

On 7/4 placed an order by phone. So much noise in the background I asked if she was working from home. Checked on order status 7/11, a week later to find it had not yet been shipped. A new service rep. Could not give me a shipping date. Not an efficient company.

I purchased 2 items totaled $202. Both items were returned in the same package and somehow only one item was received. HOW? Both items were mailed and sealed in the same package. They "said" the item was clearance so I couldn't get full price for it. They applied a $50 credit to an account. Basically, I paid $202 and they stole $150 and received their merchandise back.

I bought a pair of shoes,ESPECIALLY YOURS sent two different size width. After numerous calls with downright poor customer service which lead to escalation to their supervisors.
I returned the misfit and reordered another on the same date.After waiting a month for my refund they grossly falsely accused me of switching the size width and returning a misfit.They stated that is what they have in their notes and could not change it,that I switched the shoes width that I returned.
I have strong evidence that proof otherwise.What I have are exactly the same size width,so how then would I have switched? Of course they wanted to hold on to my money for the return,they finally agreed to give me back a portion of MY money.I sent them pictures of the evidence of the shoes indicating that I did not sent them back a misfit,because if I did I would have a misfit now which I do not.Even the supervisor that I last spoke with,stated that I would have had a misfit in my possession if I had switched,which I do not as is seen in pictures attached.
With all I had to go through from 12/5/22 - 1/31/23,I am totally through forever with Especially Yours.
They would not take responsibility for their own mishap but lied on the customer who had strong evidence to support the truth.
If I had switched the sizes as they had falsely accused, how then as in pictures attached would I have had a pair of shoes that are both the same size?.
Especially yours is truly awful to deal with.I have had nothing but sheer headaches,frustration,anger and long lengthy phones call just trying to purchase and get an item.
It is really not worth shopping with them.They are totally aghast!

The items looks better on the website or the catalog. This was my second time ordering and my last. A red suit that I ordered has number 16 written on the collar. The dresses look very cheap and poor quality. Sending all of my items back for a full refund. There is not enough space for me to write about the customer service that is worst! SAVE YOUR MONEY!

Received email with price reduction from especially yours. However, the business would not honor it, even though I had proof, in the email especially yours emailed me.

I ordered 4 caftans that were on clearance. I did not like them. I promptly retuned them. I called about my refund and they told me that it would take 2 to 3 weeks to process. I called again a month later and they told me I was upgraded to a store credit because they were clearance items and that I should have read the catalog. I did not order from a catalog I ordered online. I was previously told my money was refundable. I want nothing else from them and if they had sent me an email as they claimed I would have stopped payment from my card company a month agoThey are thieves

I called to place an order and asked the representative the approximate date of delivery. Her attitude was nonchalant, unprofessional, and down-right rude. I decided not to place the order. It seemed as though I wanted her to give me something free. I've always been told you don't beg for something you are paying for. There are too many other places to shop where your purchase is appreciated. Akissa must not know that the customers pay her salary!

I Received this text that prompted my order. It says nothing about price Especially Yours: Black Friday in June! EXTRA 40% OFF* + FREE SHIPPING!* Use code *******. Ends 6/18.
After placing my order and entering the code No discount showed in the total and shipping was added. Phoned company and was told only items over 99.00.
I CANCELLED MY $89 ORDER

I just called the customer service today to place an order using the credit I have with them after I returned a product I bought.
Ken, the customer service agent was so rude and not him alone the other ladies I have dealt with in the past are even worse. Ken just hang up on me while I was asking him to repeat the order confirmation number.

I returned 3 items because they didn't fit. I followed the return policy and they charged me 29 dollars for return, stated 2 were on clearance and was not, No refund, but exchange and they kept my taxes paid. Never again!

I place an order back in March for a dress and some pumps. Instead of notifying me that the dress wasn't available I was still charged for it and had to wait a month to get the dress. The shoes came early but didn't fit so I sent them back for an exchange. They charged me again today for the shoes 2 months after I previously paid for the full order back in March. When I called customer service all they could say is that's the price of the shoes. Leaving me confused because I already paid for the dress and shoes. They stated they can only refund me 27 dollars. I don't understand why my card was charged twice for one item and I can't get back the full amount that I was charged for. Never again will order from the company. Bunch of scammers and robbers!

Customer Service do not listen to clients as they verify their personal information upfront. Also they cannot see billing information and of no assistance. Customers need direct number to accounting/billing during the week and this department is closed on weekends. It woukd be helpful to share accounting/billing to your Customer Service Representatives so they can assist all aspects of an order.