EspeciallyYoursReviews 147

Save your money! It's not worth the headache. The orders rarely arrive and when they do, it's not what you expect. DONT BOTHER

I agree with all the comments I just read.

I placed an order December 2021. However, I did not receive it total order $296.00
When I called to let them know I did not receive per representative the policy was to resend before a refund could be issued. I agreed to that. (Big mistake). Once I got order, I was not satisfied with it. The button holes seem to be too small for the buttons to fit w/o damaging the hole. The supervisor initials D. D. at # *******000 must have flagged my account. No one will talk to me about my order and she will not return my calls. I am only trying to return the merchandise before the 30 day grace period. I don't have proof of purchase because the supervisor said she would send separate, due to her sending second shipment signature required.

S. R.

Please be careful a "pending/ hold" status was placed twice placed on one of the items I was seeking to procure. Two times. So, $64.92 more than the amount that I authorized was pending on my account and made it so that I could not use the funds until they released them 12-24 hours.

I had a problem with my order I emailed and the customer service person that wrote the email was nasty. I couldn't believe the thousands of dollars I spent with them I couldn't get one customer service representative that was helpful, professional, or concerned about me their customer. I emailed Especially Yours and expressed the poor service I received and that person was nasty so I will not be shopping with them any longer,

This company charged a wig to my credit card in November. They did not have the decency to inform me that I would not receive my order until February. This is unacceptable. I informed them that I want to remove this order from my credit card. I do not know if this has been done or not. I am not wishing to wait for this order.

I placed an order for a suit that came back poorly fitting and smaller than expected. I placed a second order with the customer service representative who assured me, my 2nd suit would arrive November 12th with expedited 2 day shipping. I got a late email stating my shipment is delayed and would arrive Monday the 15th of November. I need the suit for Sunday November 14th. I call and ask what could they do to get the suit to me on Saturday. The customer service representative said I'm sorry we don't ship over the weekends. If you thought the suit was going to be delayed why not let me know and expedite the suit overnight. Ma'am we just read what's on the Computer screen. I guess the computers are in charge and not the people. I have shopped With Especially Yours for the 3rd time hoping it would get better better. It has not. Also they wanted to charge my account $14.95 for "free shipping". $14.95 is not free.

I have ordered from this site a few times. No more! The first thing is the sizing is WAY off, so you never know whether to order your normal size or not. Secondly, I ordered 3 items and only 2 were delivered. I waited over a week and still no email, no merchandise. I called to find out it is on back order and I should get it in ANOTHER three and a half weeks. I understand these things occur but you have no desire to inform the customer? Upon calling the customer service and supervisor could care less and are condescending. Really? My money spends anywhere, you are NOT THAT SPECIAL!

I returned 2 items and it's been over a month still have not receive my refund every time i call i get a different answer.No one seem to know the policy. I was told that my return was there and it would yake 7 to 14 days to process but item was not there becsuse it wad return to my house because the smartpost lanel was damaged i call customer service trying to get a new lable buy they dont resend had to pay 30 dollars to ship it back. Poor quality

I bought 5 items in clothes and shoes for $295.05 in one order and the company shipped them in two separate orders because one item was not in stock. The items fitted too large (except one item) and I request to exchange the other 4 items for smaller sizes. Customer service was so rude that I decided to return the 4 items instead of exchange. I package the return items in one box to which the company customer service says they would deduct $9.95 for return shipping. Well, they only refunded me $202.02 and the cost of the item I kept cost $39.99. They kept $45 with no explanation. I will never purchase from them ever again. They are a rip-off and customer service is nice before you purchase and afterwards they were very rude. I called to inquiry why they did not refund me the cost minus the items I kept, plus shipping and the lady says they charge 2 shipping costs because there were two original packages (even though one package was returned), then she assumed that the rest of the items I returned were probably not in the original boxes. Additionally, the clothes looked good in the pictures but the shoes are very unstable and wobbly - poorly made and the clothes have no hemming nor have a nice finish look. Again, you can find better quality with other companies, just not EY.

After a recent purchase of an article of clothing for my wife on mother's day from this website then getting the article of clothing with a serious rip half way across the back side to the front of the dress. Sad like where was the Q&C person to allow this article of clothing to be put in a plastic bag and shipped to a customer? Not to mention since they've received the item back 05-13-2021 they've still not processed my refund? Call them today 05-24-2021 and they say it's still being processed? Never again!

The last two orders the quality was poor. Wigs had little marital on it. Won't order again. Deb in ca

My advice steer clear. It's not worth the cheap hot mess they send. Wig too small. Sent back. Order on deferred payment. Ordered in March returned in April wasn't due to start paying til May. Charged me 8.95 for return shipping plus $19.95 for a restocking fee. The wig was $39.95. Total rip off! Complete nonsense.

Wow! Just wow! I wish their customer service was as Great as their merchandise! Heres the deal there are other plus size companies to purchase from. Ashley stewart, lane Bryant, midnight velvet. Nevertheless E. Y. HAS HORRIBLE CUSTOMER SERVICE PERIOD. I cancelled my order that how bad the service was. I hope they purge the customer service and get better people!

I called the company because they tried to charged my credit card (that I paused) $34.99. I explained that I returned an item so I really shouldn't be charged, I should get a refund. The rep explained that they just received my returned item today and will charge me for the item, I'll see a refund. Apparently, they charge you for a returned item again before they credit you for it. I wanted to understand the logic behind that, the rep said (RUDELY), "BECAUSE WE JUST GOT YOUR RETURN TODAY SO YOU WON'T SEE YOUR REFUND FOR 2 TO 3 BIZ DAYS"! I asked her why were they charging me so soon then and she replied "MA'AM, I JUST EXPLAINED THAT TO YOU"! I basically told the rep that I'm disconnecting our call because of her attitude, her responds was "that's fine". Especially Yours, do yourselves a favor and get your reps some Customer Service training. We all have bad days but that doesn't mean that you can be rude to customers.

I received a promo email from Especially Yours on 4/26/2021. I placed an on-line order on 4/27/2021 and used the promo code in the email. I was overcharged on my order. I called them to get this adjusted with the deferred billing department. EVERYONE in that department that I spoke to was rude and nasty. I was called a liar, I was told the email that I received did not exist. I finally spoke to Barbara Duff and she asked me to email a copy of the email that I received. She asked to put me on hold while she viewed the email. She left me on hold and never came back to the phone. I had to call them 6 times and spent 3 hours on the phone. I was informed that Barbara went to lunch, while I was still holding on the phone. After 3 more calls, I was able to speak to Barbara again-she offered no apology or explanation as to why she left me on hold. She did admit that the email did exist, but said she could do nothing about it because it was a marketing error. Two days later, I received an email from Karen MacLeod. This email contained all of their customer's deferred orders... information that I should not have seen! I am still appalled with this business, and to date my issue has not been resolved. I have never been treated so poorly by a business. I am done with them. Note-this is not the first time that they have sent me a promo email and not honored what it said!

Georgia and supervisor Christina I had the most unpleasant experience in talking with these two women! Very disrespectful mouths and I'm 63 years old and talked to me like they were my mother! I will never ever place anymore orders with this company! Do yourself a favor and stay away from this company!

Customers never right.
I'm 71. Why would I wear something with tags still on and return it?
I know people will try anything but I'm not that person. I've spent thousands over a 30 yr period. Just lost a customer over less than $50.

This Company has poor customer service. L will never order from them again. Sent the wrong order. Was not willing to sent my postage fee along with very bad attitudes. There are more places to shop with professional people and policy for the people.

I returned 6 clothes for bigger size, they stole the most expensive one in the package and told me they receive only 5. Stay away from this business. Their customer service is very rude and disrespectful. No refunds, only exchanges and if items are sold out, they will still not return your money.

I absolutely love the suits that I've gotten from Especially Yours, but the customer service is horrible! Curt and unfriendly!