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EspeciallyYoursReviews 147

1.4

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EspeciallyYours Reviews Summary

The company has garnered mixed feedback, with some customers appreciating the variety and uniqueness of their fashion offerings, which cater to diverse styles. However, a significant number of reviews highlight severe dissatisfaction with customer service, marked by delays in order processing, poor communication, and unhelpful representatives. Many customers express frustration over the return policy, particularly regarding unexpected charges and lack of refunds for returned items. Overall, while the product selection is noted as a strength, the company's customer service and return practices are major weaknesses that detract from the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
30
value
28
shipping
27
returns
23
quality
26

We monitor reviews for authenticity

New York
1 review
6 helpful votes
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I fully agree with all the reviews. I have been fighting for a refund of my money for 2 months. Ordered 1 product money was withdrawn 3 times. I can't find a solution I get kicked from one to the other. This is the first time I've seen such a deception an OUTRAGE

Date of experience: December 10, 2020
Kansas
1 review
4 helpful votes
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If you've ordered from Especially Yours, check your credit credit card statements! I just happened to check activity on my statement and there was a charge for ESPECIALLYYOURSPLAT+ of $14.99, I did NOT sign up for! Why would I sign up for something I never ever plan to use or order from again. I'm pissed because I stopped ordering, canceled catalogs and unsubscribed from emails. I cut off this company after my 2nd order, problems with returned items, paying for shipping and reading the many negative reviews. I said it before, "BEWARE" of Especially Yours fraudulent activity! I only selected 1 star because I had to make a selection. Otherwise, it's NO stars from me.

Date of experience: December 3, 2020
South Carolina
1 review
9 helpful votes
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False advertising
December 2, 2020

Please stay away from this company. They sent me a book and I order a wig and when I received it, it was nothing like the wig they advertise it was terrible. Tried to get my money back and they want return it. Right now I'm out of my money and the wig. People don't order from this company BAD BUSINESS..

Date of experience: December 2, 2020
California
1 review
6 helpful votes
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Robbers!
October 11, 2020

Per their instructions to the letter... returned a 3 piece pant suit for wedding. They claimed first they never got it for weeks and then it was there but missing one piece so would not refund the $95. Terrible company... absolutely horrid... do not use them for anything.

Date of experience: October 10, 2020
Germany
1 review
12 helpful votes
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I placed a rather large order for the first time the package arrived with no invoice for prospective returns and two items didn't fit when I called customer service i was treated rudely and given very vague instructions i got off the phone feeling very dissatisfied this company does not seem to value their customers i have since tried calling them back only to get the run around each time I'm told different policy info inconsistent with the last still no satisfaction no resolve

Date of experience: September 8, 2020
Texas
1 review
1 helpful vote
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The black dress
July 19, 2020

Perfect fit glad i order more beautiful on have wore it church close. I can't wait to wore it more beautiful when i seen it it look like leather.

Date of experience: July 18, 2020
Pennsylvania
1 review
7 helpful votes
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Buyer Beware!
July 9, 2020

I made an online purchase at 8:30pm for $96.34, great sale and a free shipping coupon! However, by morning the amount had changed to $98.12, which I questioned mentally but assumed it was some surcharge, possibly a Covid-19 charge I've seen on other sites? Then a few hours later I receive an email saying my order was being processed but NOW they were charging me $114.31! No free shipping, and no explanation of the price increase! I call customer service assuming they would help me but NO! Nothing she could do and I wasn't allowed to cancel the order! It hadn't been 24hrs! 2 price increases and I'm not allowed to cancel my order!? Never again will I buy from Especially Yours and I'm telling everyone I can to stay away from them! They cannot be trusted and clearly don't care about customer satisfaction!

Date of experience: July 9, 2020
Illinois
1 review
10 helpful votes
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Charged for protection plus of $2.99 when I specifically said "No". Was told that purchase call would be reviewed and I had to call back in four or five days to check their findings. Could not return liners (ok with that). Wanted to return items but too much hassle. Will not deal with company again.

Date of experience: June 6, 2020
Germany
1 review
3 helpful votes
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Dress
May 8, 2020

Sent dress back in March because it didn't fit right ordered another on never got it. Requested my money back. But keep getting the run around.So they got the dress back and keep my money.

Date of experience: May 8, 2020
Oklahoma
2 reviews
11 helpful votes
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I rec'd my wig on 3-6-20. I returned it on 3-9-20. It was not going to work for me. Especially Yours advised me that my return was rec'd on 3-24-20! They claim their returns dept is closed due to the coronavirus. However, they are still accepting new orders! Seems fishy to me that they have personnel working to fill & ship new orders yet no personnel to do the paperwork needed to process a credit/refund. At this point I'm assuming there w/b no refund for me. Really pissed.

Date of experience: April 12, 2020
Massachusetts
1 review
8 helpful votes
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Horrible Customer service
February 21, 2020

I made an order on February 1,2020 for a deliver on 2/4/2020. Item was never delivered call customer service only to find out i had to wait 14 days item to be reshipped, called today to confirm my deliver and was told it hasn't been shipped out! Horrible
This company SUCKS! DO NOT ORDER FROM THEM EVER!

Date of experience: February 21, 2020
North Carolina
1 review
5 helpful votes
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Misleading information
February 19, 2020

I purchased a wig, Wet'n'Wavy, Hilary, FS1B/30. This is the worst human hair that I have ever purchased. I will not purchase another one nor recommend this company to anyone.

Date of experience: February 19, 2020
Virginia
1 review
11 helpful votes
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The items I order from Especially Yours had a cheap appearance and I was so disappointed. I did not return the items because I would have to pay an additional fee for the returned items. However, this is not the real deal. After looking over my checking account I notice Especially Yours had been taking money out of my checking account for almost a year. I called them and cancelled what they say I agreed to ESPECIALLYYOURSPLAT+. DECEIVERS! These companies take your money and there's no way of getting it back. BE aware so many companies are deceiving people. Be aware especially in 2020!

Date of experience: November 12, 2019
California
1 review
10 helpful votes
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Never order again
November 12, 2019

As a first time buyer I was thoroughly disappointed they charged additional fees to expedite an order which came after my trip. I called two request a refund and they said that the shipping will not be refunded that is their policy. That maybe their policy however I think they should make exceptions when they promised an item to be there a certain time and charge you the fees

Date of experience: November 12, 2019
Diane S.
Georgia
1 review
5 helpful votes
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Horrible
November 5, 2019

Exchanges and refund policy horrible. They do everything to keep your money. You never get full refunds. Items receive are not as pictured and sizes not true. KEEP YOUY MONEY. DO N OT ORDER FROM THEM.

Date of experience: November 5, 2019
Pennsylvania
1 review
8 helpful votes
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Horrible!
October 25, 2019

You order items confidently. You receive your order, no problem. But when you have a problem with your items, then everybody you speak to tells you something different. In the end you have no item, no refund, no credit or exchange. Just burnt!

Date of experience: October 25, 2019
Louisiana
1 review
0 helpful votes
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Good News
September 24, 2019

I really love the clothes. Never had a problem with them. Customer service does their job very well. I'm always ordering from Especially Yours.

Date of experience: September 23, 2019
North Carolina
1 review
6 helpful votes
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Thieves
September 8, 2019

These people copy their designs from other contour fashion designers! They have no Integrity and stole designer robe designs from A Bride of Christ Robes, Tessian Leak Designs and Tawni Haynes Designs! They seek to gain off of other people's hard work and when you confront them they admit stealing your designs! They are not Christians but dirt bags that can't do their own work! Christians beware that you are not shopping with a Christian company but with thieves that seek to under sale contour designers with cheaply made low quality garments. African American women stop shopping with these crooks.

Date of experience: September 8, 2019
Georgia
1 review
7 helpful votes
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Ordered ankle strap heels and buckle on the left shoe wouldn't stay fastened. Wore shoes once. Told to return for exchange. Then came the BS. Shoe not found defective, shoes not in pristine condition, etc. Have ordered several times an been satisfied with items, but never again. Why would I pay $15 to return a $40 shoe if nothing was defective?

/

Date of experience: August 22, 2019
California
1 review
3 helpful votes
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Fraud
August 2, 2019

They are taking monthly membership fees without my approve.and the garment was horrible. I am sure going to report them to our Attorney General

Date of experience: August 2, 2019