EspeciallyYoursReviews 147

Normally, I don't write a review, but I am angry and disappointed. I purchased 2 items with the same item numbers in different colors, but they sent 2 of the same color. Naturally, I thought I would be able to exchange for the other color, but they emphatically refused only saying that it was my fault and I could still order the other color. This does not make any sense to me. I will never shop here again. And just FYI they make it hard to leave a negative review too. Buyer beware, because if you can't use it you are completely out of luck.

I ordered several wigs forgot that some were final sale items returned the wigs without thinking twice because I had never had a issue with this company. I received a postcard in the mail that stated because my items was returned and some of them were final sale they donated the wigs to charity on my behalf. Excuse me but I didn't ask anyone to donate on my behalf and what's so interesting is that they didn't disclose the charity.! I was livid! I work hard for my money you don't take my money and do what you went with it. I will never purchase anything else from this company
I mean ever!

Three months ago, I purchased a total of 8 clearance items from EY each discounted to around $50.00+. To my disappointment, none of them even remotely resembled the photos in the catalogs! Either the fabric was cheap and chintzy or the items just didn't fit right! It almost reminds you of sweat shops in China that use other retailers' models in catalogs but outsource the garments you think you're getting... What you get are botched, shoddy, and ratchet rejects that couldn't be sold in a garage sale! Their customer service policies make it impossible to return anything because ALL SALES ARE FINAL on most clearance items. This is their way of unloading garbage and taking your money.
What I wish I could do is take a picture from their catalog, and upload pic of what I actually received.
Will not purchase anything from them ever again..

This people are rude as hell!. Not just one person, but every body I talked to yelled and talked over the customer. The owner of the business should be made aware of how unprofessional the workers can be. Am sure the business could be making more money if not for the nasty attitude of the employees, except if the own is in it with them. I experienced the same attitude few years back with my first order with them, and I thought it may be this one person who may be having a bad day. Well I thought wrong, they are RUDE!

I wish the rating can stay at a zero but it's making me pick something SMH.

I ordered 2 dresses in a large not realizing that the large from your company is actually a XL. I tried to get the correct size that I needed but I didn't see it in that size so I called customer service and the representative walked me through the form so that I can get an exchange so now I sent the dresses back and I called a few days later to see if they had received the dresses mind you the representative that I spoke to before I returned the dresses didn't inform me about the clearance sale policy so now I am taking to another representative who is telling me that my dresses was on clearance and it will be getting donated to charity I said WHAT! On if I had known I would not have sent the dresses back. The final solution offered to me after speaking to 3 representative and a supervisor was they would put in a not but there is no guarantee that the purshace office would see it. So the moral of this story is that I have no money saved up money to get these dresses and now they are going to donate my dresses. This POLICY NEEDS TO BE REDONE! THIS IS DEFINITELY NOT CUSTOMERS SATISFACTION! I WILL NEVERRRRRR ORDER FEOM THIS COMPANY AGAIN!

Have had this wig for one month and go to wash it and it totally matted up. I can't even comb thru it. I have ordered wigs before and know how to wash and take care of it. The wig is beautiful until you have to wash it and by that time you cant return it because you have worn it. I feel like this is just $80 I threw away. I will not order another wig or clothing item from them again. I will let my friends know via social media to tell there friends not to order from this company.

I purchase a suit for a special occasion, and when I received the suit, the suit was cheap looking. I returned it for a refund. There person said said read the book there is no refund. I have no suit and they will not return my money. The agreement was to get their money in October. They took the money in July. There business is a fraud. Taking money from innosense people. Anyone have a case against them I second the motion. I am a caregiver. I don't have money to give away.
Dee R.

I purchased a suit back in 2017 as a gift and it did not fit. So I call to see if I could exchange it and I was told it had been 30 days and I was 2 days over sending it back now I'm stuck with a suit that I cannot sell. Customer service was very unprofessional and rude the young lady kept cutting across me not letting me talk and told me that it was nothing else that they could do for me. She stated if I sent it back it would be considered a donation.