Deb T.

I placed an order for 1 wig on 7/25/18 and called today to check the status. The rep, Tonique, brought up the wrong customer account information after I gave her the correct order number. When she retrieved the correct account, she told me that the item would arrive 1 week from today. When I asked how she came up with that information, she repeated the same information. I requested to cancel the order and to speak with a supervisor. A supervisor named Monique came on the line and was no better. She said she would have to send an email to the 3rd party shipper to cancel and I would have to call back to find out if the order was cancelled. The company does not send emails confirming cancellations. I requested to no longer receive catalogs from this company. So unprofessional!