eskincarestore

Do not buy on this website. I have made my order and have not received the parcel. The local post office confirmed that it was lost/not delivered and sent me the confirmation email about it. 1 month passed by and tones of emails sent to their customer service and no solution provided.
This is what eskincarestore wrote me 1 month ago:" We have received your inquiry regarding this order. We are sorry to hear about your package. To proceed, we would like to request the email confirmation you mentioned that you received from the local post. Once we receive it, we will proceed with your request. Please also confirm if you wish to receive a replacement package or a refund". Once I have sent that email from the post they simply disappeared. So why would they ask to send it if they had no intention of doing anything about it? I kept on contacting them and finally I got the answer - "we are still escalating this to the warehouse management." 1 month passed by since I have not received the parcel and 2 months since I made an order and how warehouse is connected to my problem?
Well, next time I will search for reviews before making any other purchase online

I had a terrible experience ordering from this company as an international customer. Their website clearly states they will lower the amount on the invoice to help avoid customs fees, but this turned out to be completely false. Not only did I still have to pay customs, but the customs price was €65 higher than the actual cost of the product!

I emailed their customer service twice and received no response. When I finally managed to get through on chat, they admitted they try to mark packages as gifts – but that's not what they promise on their website. I explained that I'd end up paying €50-100 extra in customs fees, and their response was simply, "I understand, is there anything else we can help with?"

To make things worse, they didn't ship my order until 6 days after I placed it, and now, 30 days later, it still hasn't arrived. Avoid them if you're buying internationally!

Very poor customer service! I placed an order on 11/4/21 which I did not receive until 12/8/21. In the meantime, I was able to get the items from another site right away. When I called to find out how to return my order I was willing to incur return shipping fees) I was told there would be an additional charge of 25% of the cost for restocking fees... no one in today's online ordering does this! I will NEVER order from E Skin again!

I ordered over $200 of skincare products in order to use $35 gift card promo, everything was in stock. 5 days later, after never receiving any shipment confirmation, I checked online come to find out one of the item is on back order ( 3 weeks). So this company instead of notifying me, pretty much just waiting 3 weeks to ship my products. When I called them, the option was to drop the item that's not in stock but at the same I will not be able to use my $35 gift card, which make absolutely no sense to me, because like I told them, when I made the purchase, it was in stock, it's not my fault that you advertising stuff that you don't have. So to sum it all, I end up losing my $35 gift card. Never again. Stay way from this company!

They first gave me a defective skin ceuticals serum which cost over $200. Upon returning they still charged me a restocking fee when their website says no restocking fee on defective items. Now the cowards won't even pick up my phone call when I try to call and get my full refund back. NEVER shop with them. Total greedy scammers who will not send you quality products then make you pay. Wish I read the other negative reviews before even trying to do business with this store. Never again. They will lose this customer for good. Btw I made two large orders with them this year as a first time customer. I would have continue making purchases if they had some decent morals and good customer service. Taking my business elsewhere from them from now.

Ordered 2 products and wasn't getting an update on shipment after a couple of weeks of the order date so I contacted the chat and found out that one of the products was back ordered for up to 5 weeks. Credited me for the backed ordered product and shipped out the one they had in stock. Charged me shipping because now my ordered didn't meet the min purchase which they said was $200. Then when I checked the min order for free shipping it said $150. I should never have been charged for shipping!

After waiting a month to get the 100$ product I ordered, it arrived half empty and when I asked for another product they said I have to ship the product back at my own cost for a defective product. Will never buy from this store again.

I buy the Sothys eau de parfum Secrets in Paris on layovers and love it. I ordered online from eskincarestore and was sent a product that smells putrid and not at all like the original that I am used to using. I will ask for my money back once they send me the refund approval. I have 7 days to return the product. I hope I get my $200 back.

I have never written a review before, never! But this is the first and the last time I am doing so.
First thing first they say they have a product available on their website but once you order they are not available,
I waited for 4 weeks before contacting them so that they can split the order and send whatever they had available.
They wanted me to pay more.

Then they charged me 3 times the amount I paid already.

They are thieves do not order from them! Stay away!

Worst experience ever!

I purchase an item from this store. 8 months later they still have not shipped my item.
There customer service has not gotten back to me with any of my numerus emails.
DO NOT BUY from them because they are scammers.

I purchased 5 Lira rose concealers from Eskincae store. Three of five were not the correct color and I have photographic proof. I wrote to the company and they failed to respond to my complaint. So I am out $114.00. Worst company who will steal your money.

Very simply - you order from this site with the impression that they have the product in stock. They take your payment. Then you find out the product is on backorder for weeks at first and then months on end. Customer service is useless. When asked about where your order is and how long it is going to take to get it here in Canada after you ordered it months ago, it is the same song and dance useless non descript excuse and a waste of your time even bothering. This has happened to me twice now for the same product. I don't know how others have had a good experience with this site. Guess they got lucky. My advice is to go elsewhere and give this site a hard no.

I ordered 3 items in September 2020 and I called them to ask them if I could return one of the items. The management team said no to giving me a RMA# so that I can send them back to them which I was not happy about or impressed with. If you are concerned about returns, do not ever buy from this place as they do not care about you and are greedy, Go to a consumer that will respect and honour a return/exchange policy if you are not satisfied with your purchase. Do not buy anything from this store as you will regret it as I have!

Fraud / scam. My order was on non-stop 'back order' for 7 weeks, so I called them to cancel. They did. They sent me an email confirming cancelled order at 6:27pm and at the exact same time they charged my credit card for the full order at 6:27pm. I called them back, and they said they didn't charge me.

Don't ever buy from this online store. They'll send you the wrong product and hope you dont notice it. And when you contact them, no one seems to know what to do or how to fix the issue. They want you to wait until they finish "investigating" what went wrong on their end before they give you your money or send you the actual product. Its so disappointing because i really wanted to trust this company but they are very inconsistent. One of the product i got looked really dodgy as well, label was half peeled off when i got it. Very different from all the Elta MD i ever bought.

Purchased medi spa products (read EXPENSIVE). Took over 1 month for me to get it. Cleansing balm was liquid, not solid. Vivier ultimage was broken (bottom off, pump loose and liquid leaking out). After multiple complaints, tickets, reminders, emails, pictures sent, they now tell me I have to PAY to ship these defective products back in order to get a refund! TOTAL SCAM SITE BEWARE.

I have been ordering products mainly Yonka skincare for many years and have always received my products within a week. I live in Ontario so I think that's fair.
In the past few months I have noticed and taken advantage of their frequent sales. Also noticed now they offer money value off toward purchases and keep reminding me of my points which I appreciate. I receive sample suited for my skin type based on what I have ordered and my products always are packaged well with very little waste.
I am very surprised at all the negative reviews as I have never had a problem in anyway.
I'm grateful to be able to get these professional products especially on sale.
Thank-you Eternal Skin Care