eskincarestore

Fraud / scam. My order was on non-stop 'back order' for 7 weeks, so I called them to cancel. They did. They sent me an email confirming cancelled order at 6:27pm and at the exact same time they charged my credit card for the full order at 6:27pm. I called them back, and they said they didn't charge me.

I have ordered from here a few times with no issues. They are great for getting special products hard to come by in Canada. Have never had to deal with customer service, so can't comment on that. But have always had my stuff arrive in a timely manner. Web site is good and easy to use. Great company this far! Thanks for stocking my favs! Keep up the good work!

I purchased 5 Lira rose concealers from Eskincae store. Three of five were not the correct color and I have photographic proof. I wrote to the company and they failed to respond to my complaint. So I am out $114.00. Worst company who will steal your money.

Very poor customer service! I placed an order on 11/4/21 which I did not receive until 12/8/21. In the meantime, I was able to get the items from another site right away. When I called to find out how to return my order I was willing to incur return shipping fees) I was told there would be an additional charge of 25% of the cost for restocking fees... no one in today's online ordering does this! I will NEVER order from E Skin again!

After waiting a month to get the 100$ product I ordered, it arrived half empty and when I asked for another product they said I have to ship the product back at my own cost for a defective product. Will never buy from this store again.

Sent me an expired product. Emailed them about it, no response. Do not shop with this company they are scamming

They first gave me a defective skin ceuticals serum which cost over $200. Upon returning they still charged me a restocking fee when their website says no restocking fee on defective items. Now the cowards won't even pick up my phone call when I try to call and get my full refund back. NEVER shop with them. Total greedy scammers who will not send you quality products then make you pay. Wish I read the other negative reviews before even trying to do business with this store. Never again. They will lose this customer for good. Btw I made two large orders with them this year as a first time customer. I would have continue making purchases if they had some decent morals and good customer service. Taking my business elsewhere from them from now.

I ordered 3 items in September 2020 and I called them to ask them if I could return one of the items. The management team said no to giving me a RMA# so that I can send them back to them which I was not happy about or impressed with. If you are concerned about returns, do not ever buy from this place as they do not care about you and are greedy, Go to a consumer that will respect and honour a return/exchange policy if you are not satisfied with your purchase. Do not buy anything from this store as you will regret it as I have!

I ordered over $200 of skincare products in order to use $35 gift card promo, everything was in stock. 5 days later, after never receiving any shipment confirmation, I checked online come to find out one of the item is on back order ( 3 weeks). So this company instead of notifying me, pretty much just waiting 3 weeks to ship my products. When I called them, the option was to drop the item that's not in stock but at the same I will not be able to use my $35 gift card, which make absolutely no sense to me, because like I told them, when I made the purchase, it was in stock, it's not my fault that you advertising stuff that you don't have. So to sum it all, I end up losing my $35 gift card. Never again. Stay way from this company!

Don't ever buy from this online store. They'll send you the wrong product and hope you dont notice it. And when you contact them, no one seems to know what to do or how to fix the issue. They want you to wait until they finish "investigating" what went wrong on their end before they give you your money or send you the actual product. Its so disappointing because i really wanted to trust this company but they are very inconsistent. One of the product i got looked really dodgy as well, label was half peeled off when i got it. Very different from all the Elta MD i ever bought.

I purchase an item from this store. 8 months later they still have not shipped my item.
There customer service has not gotten back to me with any of my numerus emails.
DO NOT BUY from them because they are scammers.

Hello,
I ordered hair product treatment for $148 on 10.23 & till today as of 11.4 i cannot track my order. I left two voice mails indicating that i need it asap, but no one called back
I wish i have had read reviews b4 ordering.

While the selection of items at Eternal Skin Care is impressive, the fact that 90% of what I order shows as "backordered" after submitting payment information is not. Dealing with customer service is a breeze, though. Very easy to adjust orders and done in a timely manner.

Very simply - you order from this site with the impression that they have the product in stock. They take your payment. Then you find out the product is on backorder for weeks at first and then months on end. Customer service is useless. When asked about where your order is and how long it is going to take to get it here in Canada after you ordered it months ago, it is the same song and dance useless non descript excuse and a waste of your time even bothering. This has happened to me twice now for the same product. I don't know how others have had a good experience with this site. Guess they got lucky. My advice is to go elsewhere and give this site a hard no.

I have never written a review before, never! But this is the first and the last time I am doing so.
First thing first they say they have a product available on their website but once you order they are not available,
I waited for 4 weeks before contacting them so that they can split the order and send whatever they had available.
They wanted me to pay more.

Then they charged me 3 times the amount I paid already.

They are thieves do not order from them! Stay away!

Worst experience ever!

Despite the COVID/19 limitations, my order arrived within reasonable time, with a number of free samples. They even shipped my order in two installments. First I received the products they had in stock, and then those that they had to order from their Canadian distributer. The person I spoke to on the phone was kind and professional and gave me correct information. All paperwork was done professionally. The prices are competitive. I will definitely order cosmetics from Eskincarestore again.

This company is such BS. I got screwed over big time by them and they have no remorse. Got a facial at the Robson location - they took liberties with my skin and used a needle on a milia on me without asking. Now I have a scar, for life. I bought hundreds and hundreds of dollars there of skincare for years - I suggested so many people to go there for treatments and products, they made so much money off me and now don't even want to make things right. Never will order from them or suggest them.

I buy the Sothys eau de parfum Secrets in Paris on layovers and love it. I ordered online from eskincarestore and was sent a product that smells putrid and not at all like the original that I am used to using. I will ask for my money back once they send me the refund approval. I have 7 days to return the product. I hope I get my $200 back.

Ordered three products 12/11/19 and have received none. Nor an email telling me what's happening. Contacted two weeks ago and was told they were ion back order and just received should get them in 5-7 days. Days go by and nothing. Called today and magically just received again and should get them in 3-5 days. Meanwhile, my account was charged a month ago and I have nothing! Have used before and no problem but now an issue. Asked if they could express order to me since they have had my money and, of course, nothing they can do. Would not order from them again.

Please beware of this shady company
They have asked me to send my cvv credit card to them and its so dodgy
Ive purchased from many sites like amazon and also nordstorm as well as saks and netaporter also shopbop none of them asking this kind of scam "verification"

Ive chat with the livechat and the answer is the same

This is their email:
Thank you for your order *******.

This order may only be shipped to the billing address. Please confirm shipping to the billing address by replying to this email.

Otherwise please follow the below instructions:

We have been unable to confirm your Billing and / or your Shipping information.

In order to process your order further, we require a verification of your billing and payment information.
Please note this is to ensure the Billing and Shipping information are correct and valid before we can ship your order.

1- Copy of both front and back of your credit card,
2- Copy of both front and back of your ID,

And this is the answer: i can assure that the information that you will send us is secured. We also do not keep card information on our files after the charge is made

Like seriously how they assure? Its not encrypted!

Scam scam scam

Very nice transaction with this site, speedy delivery.
Will do business again
Very well packaged, as I saw my package being thrown on my balcony:-(
Nothing broken because of packaging

I ordered a product with eskincarestore in June 2019, some products could not be shipped due to being out of stock. Ultimately after waiting 4 plus months, I asked for the amount for unshipped products to be refunded.The said refund will be issued in 3 to 5 days (I also have an email confirming the refund has been made). Till date, no refund has been issued and products not shipped. I have called them more than 20 times each time they make some excuse. I am also not able to escalate the issue to a manager as each time they say no manager is available and someone will call back. No one calls back at all.
I am forced to think that they are trying to steal my money by not refunding. I would not even rate them as a zero.

The delivery was quick to arrive to my daughter-in-law in Edmonton. And the product is incredible! She is happy and I will order again.