eskincarestore

I have been shopping for years and am surprised by the negative comments. I have had an occasional backorder on my order but nothing substantial - I make sure I order a few weeks before I run out. Also, I feel better knowing they don't just sell you old stock but fresher product right from the manufacturing line. I keep ordering and my products keep coming. Plus I love their expanding product catalogue - so many new things to pick from.

Items were on back order. When they arrived approximately a month later, liquid from some products spilt in the bag as it was improperly packaged. Attempts were made by email and telephone calls to help with this issue. No response by email and kept receiving the answering machine when I was instructed to call back if I did not receive a response by email. I was very inconvenienced by this and did not receive the full quantity paid for. Very disappointing and unacceptable.

Ordered three products 12/11/19 and have received none. Nor an email telling me what's happening. Contacted two weeks ago and was told they were ion back order and just received should get them in 5-7 days. Days go by and nothing. Called today and magically just received again and should get them in 3-5 days. Meanwhile, my account was charged a month ago and I have nothing! Have used before and no problem but now an issue. Asked if they could express order to me since they have had my money and, of course, nothing they can do. Would not order from them again.

This company is such BS. I got screwed over big time by them and they have no remorse. Got a facial at the Robson location - they took liberties with my skin and used a needle on a milia on me without asking. Now I have a scar, for life. I bought hundreds and hundreds of dollars there of skincare for years - I suggested so many people to go there for treatments and products, they made so much money off me and now don't even want to make things right. Never will order from them or suggest them.

They haven't even shipped it yet and when I send emails asking for refund, they don't answer and also don't answer calls. Terrible customer service

I ordered 3 items in September 2020 and I called them to ask them if I could return one of the items. The management team said no to giving me a RMA# so that I can send them back to them which I was not happy about or impressed with. If you are concerned about returns, do not ever buy from this place as they do not care about you and are greedy, Go to a consumer that will respect and honour a return/exchange policy if you are not satisfied with your purchase. Do not buy anything from this store as you will regret it as I have!

Long term customer. Finally got tired of their BS. They advertise a site-wide sale when most brands are excluded from the sale. Free shipping is rarely offered; it is standard practice with other companies. They never have an event where they pay the taxes, to the best of my recollection, while other companies do. Backordering is common and annoying. Recently I wrote a review about one of two products and was prohibited from attempting to review the second one. Emails I sent resulted in non-answers, so I couldn't collect the promised points. Either there is stupidity or plain dishonesty going on and I am pretty disgusted. Time to exit this irritating operation.

Do not be seduced by their existensive product line. Information from both my debit card and a credit card was stolen and used to buy online gift cards.

Either their website security is faulty or the employees are thieves.

I contacted eskinstore as a courtesy to let them know and never received a response. So unless you want a stranger to buy online gift cards to Whole Foods and Forever 21, with your money, I would avoid this company at all costs.

They sent me a dried/defective product which was a 4 months supply according to the product's website. After about 2.5 weeks it completely dried out. I contacted them and asked to talk to a supervisor. He asked me to return the product and if it was dry, they will refund me the full amount (as they didn't have any of that product in stock to re-send) and 25% stocking fee wouldn't apply as it was a defective product. I did that but they refunded me a portion of it and held about $50. When I called them back, customer service said that we identified this as not defective and the reason was dry was that you used it too much! Can you believe this?! A 4 months supply and after 2 weeks of usage, they claimed I used it too much! A BS excuse in order to not to pay me fully. They never returned my calls when I asked for a supervisor! Save your time and money and shop somewhere else.

From my experience and what I've gathered from reading other reviews, it doesn't appear like they actually stock any products. They may only order them from the supplier once an order is placed. I was told that my item was out of stock and would take four weeks to be in stock. Once in stock they claimed it would be sent express (international) shipping... I waited patiently, then in the end the item was shipped standard shipping. When I emailed to confirm that it was sent standard (I thought maybe that was a mistake in the email), they did not acknowledge their mistake or appologize for the wait time, lack of communication, or their lack of follow-through with the express shipping. Avoid ordering from this site, if you'd like to receive your items in a timely manner.

I was trying to find a retailer that carried Rene Futerer products in Nova Scotia. When I found the products I wanted on-line being sold by Eternal Skin Care, I was a little hesitant to order, as I normally don't shop on-line.
The company was having a 20% off sale, so I took the plunge and I am so glad I did. Two items were backordered, but it only took a few days before my entire order was shipped. I could track the progress of my goodies and when my parcel arrived, everything was just as I hoped it would be. Every item was in it's pristine box and was surrounded by bubble wrap.
Thank you, Eternal Skin Care, I love your products and the way you treated me!