eskincarestore

I ordered a product with eskincarestore in June 2019, some products could not be shipped due to being out of stock. Ultimately after waiting 4 plus months, I asked for the amount for unshipped products to be refunded.The said refund will be issued in 3 to 5 days (I also have an email confirming the refund has been made). Till date, no refund has been issued and products not shipped. I have called them more than 20 times each time they make some excuse. I am also not able to escalate the issue to a manager as each time they say no manager is available and someone will call back. No one calls back at all.
I am forced to think that they are trying to steal my money by not refunding. I would not even rate them as a zero.

I ordered two products on line that were deemed available when ordering. I subsequently received an email that one of the products was on back order and would take at least a week. I immediately called (because they give you no method of email communication) and left a voicemail with a very suspect system that didn't seem to have anyone manning the phones to completely cancel the order and provided my info. No one returned my call and low and behold a week after ordering they send an email that they are shipping and it will take another week for receipt. Again called and although they appear to "put you on hold to be answered in sequence" I was again thrust to voicemail. Terrible communications and service and I suspect it is someone who sells out of their garage and has some other full time job. DO NOT ORDER FROM ESkincareStore

Despite the COVID/19 limitations, my order arrived within reasonable time, with a number of free samples. They even shipped my order in two installments. First I received the products they had in stock, and then those that they had to order from their Canadian distributer. The person I spoke to on the phone was kind and professional and gave me correct information. All paperwork was done professionally. The prices are competitive. I will definitely order cosmetics from Eskincarestore again.

I have ordered my skin care products on eskincarestore.com for about a year now. Everything is decently priced and the site is user friendly. Promotional 15% or 20% off happens very frequently - which is wonderful. I would love more reviews on the products - that's the only thing remotely negative about the site. They ship the orders FAST! If you're looking for skin care like Yonka, Kinerase, Sothys, Clarasonic etc... this is the site to go to.

This website has the worst customer service and shipping policy. When I was placing my order all the products were shown in stock and delivery between 5 to 7 days, next day they sent me an email saying that half of my order wasn't in warehouse and it would take 3 weeks to get it just in stock ( that would be 4 weeks to get it delivered to me). After I requested that they ship what is available right now I was told that I have to pay another $10 to split the order ( I already paid $20 just for delivery) and after I told that it's not fair to make customers pay for their mistakes they just sent me an email saying that they've canceled my order. I would highly recommend to stay away from this website.

I have made an order over $200. The next day got an Email that couple of items are backorder and will arrive in couple of weeks, waited for couple of weeks didn't hear anything back from eSkincare so decided to follow up. I spoke with customer service but they had no clue when the item would arrive. I was advised to speak with customer service specialist Carol left her messages but she never called back then finally got her on the phone. She told me that one of your item is still backorder and will take another couple of weeks to arrive. I have asked her that I have waited enough so please ship whatever items you have to my surprise Carol tole me that then I have to pay the shipping twice. I try to explain that its not my fault but she didn't wanted to hear and got rude. She said if you are in hurry then buy somewhere else and cancel your order. I end up cancelling my order. It's one of the worst customer service that I ever received. They really don't care for the customer.

I ordered 4 products, was notified one was backordered AFTER i placed the order and that the entire shipment would be delayed over a month. Tried to contact customer service to have the items that were in stock shipped right away and the out of stock item shipped later, or just cancel the out of stock item. The customer service rep barely spoke english, was so rude and canceled my entire order.

Today I received my first order. There was a wait as there were backorders on two of the items. I was surprised to see one of the products taped. A note was added to the order to state the cap was broken and the product was fine. I have no way to ensure that that is true- that the product wasn't tampered with, a health and safety concern. No retailer could sell such a product but this was shipped to me! After leaving a message the store failed to respond. In addition, a second product appeared also to have been opened. Disappointed with unsafe and shoddy practices.

I ordered a cream that they didnt have in stock - it came up as on backorder. I emailed them and told them to cancel the order as I got it from another store - nothing happened! So i called them and was told they could not cancel it as it had shipped already. The product has not arrived one week later - and TODAY i recived an eamil it had shipped. Clearly they lied to me last week when they told me I could not cancel as it had just left their warehouse...
Horrible customer service. When I asked why they dont respond to my emails - I was told they cant as they get 3000 emails a day - they should not post an email address which cant be used - or hire some people to handle their emails.

I ordered 5 products over 3 weeks ago. I initially received an email that one product is on back order for approximately one week which will delay shipment of all products.
After 3 weeks I had no further email from eskincarestore, nor did I receive any products. I followed up with a phone call to customer service (spoke to Kenneth) and he stated there was a further delay in the product and if I wanted my other 4 items I would be charged shipping. I voiced that I have an issue with this as eskincarestore has not kept me updated and waiting 3 weeks is more than reasonable to have eskincarestore ship my 4 available products at no charge. I was than assured free shipping of products should not be an issue but it needs approval. I requested to speak to manager (Kendra) and discussed my concerns. Kendra assured me approval for free shipping should not be an issue. I also let Kendra and Kenneth know I am running low on a couple of the items and leaving the country in a week and require the products asap. Again, I was assured this would not be a problem. I requested a follow up phone call, instead I received an email once business hours were closed that my item has been delayed to the end of the month and shipping is being held on my 4 available products.
I have been a repeat customer and consistently purchase 2 product lines (hair and skin) from eskincarestore but after this experience it is time to shop elsewhere

The delivery was quick to arrive to my daughter-in-law in Edmonton. And the product is incredible! She is happy and I will order again.

Ordered two very expensive products from this company only to wait three weeks for delivery... when they arrived I received two different products not what I had ordered. I called immediately and was told I received someone else's ordered. They would send out the correct ordered immediately and call with info on how to return the items I received. That was October 24... on November 2nd I sent an email after hearing nothing and receiving nothing. On November I received a call from some guy stating he had been trying to reach me and had sent me an email on how to return the products. I would have to put out the money and they would reimburse me when they would receive the products... by the way I received the email tonight on the 4th and was told the items were sent out today. When I asked why they didn't send it out two weeks ago I was told they needed to verify my address... I said you have my address you sent me the incorrect order... well they have verify the order to insure I would be home in case it was very cold out... I said but you didn't do that when you sent the other items and you just told me everything is being sent out... no one verified my address... by the way she never asked me my address... interesting customer service... I'll see how long it takes to receive my order...

I ordered my product in May. After three weeks of trying to contract them to find out what happened to the package i received a messaged saying they couldn't find my address. So I Provided the Concierge ( in my apt block) address for them to repost it. They emailed me to call them to arrange a re-post. I tried ringing them many times and left voice mail asking them to call back PLUS i emailed so called "customer support" to pease ring back which they never did. Two months later of ordering the product and after many attempts of calling and emailing with no response I emailed them for someone to call me to arrange a Full Refund. Not surprise that i did not receive any call but they email to say my money has been refunded and they kept 15% of the Total amount. I never received my product and they never made any attempt to re arrange my order to be shipped back to me. Also in my email i clearly sated that I would prefer to have my product and I am only asking for a refund as they have made no attempt to send it.

Please beware of this shady company
They have asked me to send my cvv credit card to them and its so dodgy
Ive purchased from many sites like amazon and also nordstorm as well as saks and netaporter also shopbop none of them asking this kind of scam "verification"

Ive chat with the livechat and the answer is the same

This is their email:
Thank you for your order *******.

This order may only be shipped to the billing address. Please confirm shipping to the billing address by replying to this email.

Otherwise please follow the below instructions:

We have been unable to confirm your Billing and / or your Shipping information.

In order to process your order further, we require a verification of your billing and payment information.
Please note this is to ensure the Billing and Shipping information are correct and valid before we can ship your order.

1- Copy of both front and back of your credit card,
2- Copy of both front and back of your ID,

And this is the answer: i can assure that the information that you will send us is secured. We also do not keep card information on our files after the charge is made

Like seriously how they assure? Its not encrypted!

Scam scam scam