Despite the COVID/19 limitations, my order arrived within reasonable time, with a number of free samples. They even shipped my order in two installments. First I received the products they had in stock, and then those that they had to order from their Canadian distributer. The person I spoke to on the phone was kind and professional and gave me correct information. All paperwork was done professionally. The prices are competitive. I will definitely order cosmetics from Eskincarestore again.