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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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GB
1 review
0 helpful votes
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Great experience
April 26, 2022

No complaints, everything went very smoothly, the dress had to be remade but that also only took about 2 weeks.

Date of experience: April 26, 2022
Texas
1 review
0 helpful votes
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Always a Pleasure!
April 26, 2022

Order came through timely and as-ordered. Love the styles offered and that items are customizable. Very good experience!

Date of experience: April 26, 2022
Illinois
1 review
0 helpful votes
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Beautiful product!
April 25, 2022

Loved the style choices as well as the option to customize!

Date of experience: April 25, 2022
New York
1 review
0 helpful votes
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The fitting is not good
April 25, 2022

I did not like how it fits, makes me look pregnant.

Date of experience: April 25, 2022
South Carolina
1 review
0 helpful votes
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Best online shopping experience!
April 25, 2022

Such beautiful fabric and style! So rare to find quality, attractive and comfortable fashion! Customer for life!

Date of experience: April 25, 2022
Canada
1 review
0 helpful votes
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Short and round but happy
April 25, 2022

Fantastic. I love buying your stuff. WOuld love it if fabric customization was shown as a swatch next to the dress shape I picked but I know that's impossible.

Date of experience: April 25, 2022
Pennsylvania
1 review
0 helpful votes
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Great Return Policy
April 25, 2022

Unfortunately, the items I purchased were too small. In other outfits I've purchased from the site, the size "should" have fit, but I think I underestimated the amount of stretch even though the product description said "little stretch" and need to re-order in the next size up. T. T Thankfully, Eshakti has a great return policy and has sales often, so that even though I cannot participate in the awesome sale coupon that I originally used, I don't feel too disappointed.

Date of experience: April 25, 2022
Canada
2 reviews
0 helpful votes
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Product
April 25, 2022

Quick, easy, lots of options! Many different dresses to choose from

Date of experience: April 25, 2022
Connecticut
1 review
0 helpful votes
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Perfect for daughter's wedding
April 25, 2022

I'm very happy with the fabric, fit and quality of the two dresses I bought. One is for the bridal shower and the other is for the wedding.

Date of experience: April 25, 2022
Texas
1 review
0 helpful votes
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Expensive, but well made
April 25, 2022

I love my custom dresses from eShakti - I have literally no complaints for them at all. They are very comfortable and I have received a lot of compliments on them. However, the pants were a very big miss and I think I will stick to tops and dresses only. It is definitely the idea of investment and quality pieces rather than having a lot of them - because it is expensive.

Date of experience: April 25, 2022
Pennsylvania
1 review
0 helpful votes
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HORRIBLE CUSTOMER SERVICE—NONEXISTENT
May 25, 2022
Updated review

Dress doesn't fit and emails and calls for 2 weeks are ignored! Major disappointment and waste of money!

Date of experience: April 25, 2022

So far so good!
March 20, 2022
Previous review

So far so good! Nervous that if I need to adjust size that return process could be difficult but fingers crossed!

Date of experience: March 20, 2022
Iowa
1 review
0 helpful votes
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Dresses
April 25, 2022

Very happy with my purchases. Dresses came in a timely manner and were very easy wear.

Date of experience: April 25, 2022
New Jersey
2 reviews
1 helpful vote
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Very good company
April 25, 2022
Updated review

I have purchased 3 items so far and am pleased with each one.

Date of experience: April 25, 2022

Why do I have to retype measurements?
April 30, 2022
Previous review

Why do I have to retype measurements? They appear to be on my file.

Date of experience: March 31, 2022

Love the customization of each item
March 21, 2022
Previous review

Love the customization of each item. The fact that you can actually see the product is wonderful.

Date of experience: March 21, 2022
New York
1 review
0 helpful votes
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Beautiful Dress
April 25, 2022

Beautiful Dress for a Wonderful Price. Ordering Process very easy.

Date of experience: April 25, 2022
AE
1 review
0 helpful votes
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Excellent Site
April 24, 2022

Never has been my online shopping more successful. The dresses I ordered have come to me excellent quality and fitting. All set to flaunt them soon. Definitely will come back again for more!

Date of experience: April 24, 2022
Washington
1 review
0 helpful votes
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Overall a good experience.
April 24, 2022

Sadly I must return this dress because of the fit issue but it was well made and arrived quickly.

Date of experience: April 24, 2022
Nevada
1 review
0 helpful votes
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Great dresses
April 24, 2022

Dresses were great. Made of good material. Fit like a charm.

Date of experience: April 24, 2022
Florida
1 review
0 helpful votes
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I love it!
April 24, 2022

This is the dress I've been looking for years, and the fit is perfect! I couldn't believe the quality and fit for this price! I've already placed orders for more.

Date of experience: April 24, 2022
Virginia
1 review
0 helpful votes
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Great Company for Custom Clothing
April 24, 2022

3rd dress I have ordered from Eshakti. Perfect fit, perfect length, very well made, and I'm very happy. I have referred 5 people to Eshakti and all of them have been happy customers as well.

Date of experience: April 24, 2022
New York
1 review
1 helpful vote
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Not great
May 24, 2022

I bought this dress because I had already had to return TWO previous dresses and got a gift card. The first dress was "made to my measurements" but it was enormous, and the second looked nothing like the picture and was also huge. I got this dress because I figured it was impossible to ruin, as it is basically a sack. I was mistaken. The pockets are placed asymmetrically, and the straps are so long that when they are tied they hang down past my bust and look absurd. I have decided to simply take it to a tailor here to have her fix the pockets and straps because I cannot be bothered to ONCE AGAIN send back my order. How this dress left the factory floor is a mystery to me, but I can no longer sink time and money into this company. It's too bad because some of your dresses are very cute, including this one. But please either do better or lower your prices.

Date of experience: April 24, 2022