business logo of Eshakti

EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

How would you rate Eshakti?
grey star
grey star
grey star
grey star
grey star

Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

We monitor reviews for authenticity

Nevada
2 reviews
0 helpful votes
Follow Laura I.
Unfollow Laura I.
Share Review
Report Review

Gem of a summer dress
April 28, 2022

This dress is light and airy. Perfect for summer. But not so sheer that you have to wear another layer underneath. Makes you feel like you should be walking through the English countryside with a basket of flowers in your hand. Thoughtful details like the time ruffle also f the shoulder seam and hidden buttons along the placket to prevent and gapping at the bust. A very high quality dress for a bargain of a price.

Date of experience: April 28, 2022
Canada
2 reviews
0 helpful votes
Follow Mary X.
Unfollow Mary X.
Share Review
Report Review

Floral tunic top
April 28, 2022

Looking forward to buying from you again. I am very happy with my purchase.

Date of experience: April 28, 2022
Texas
1 review
0 helpful votes
Follow Dedra Z.
Unfollow Dedra Z.
Share Review
Report Review

Never better
April 28, 2022

I love all of my choices the fabric is luxurious. I will order again soon.

Date of experience: April 28, 2022
Kentucky
1 review
0 helpful votes
Follow Tiffany T.
Unfollow Tiffany T.
Share Review
Report Review

Wonderful online experience
April 28, 2022

Lovely options in my size which is very hard to find, looking forward to receiving my two items. More than happy to order more based on how these turn out.

Date of experience: April 28, 2022
North Carolina
3 reviews
0 helpful votes
Follow Sarah K.
Unfollow Sarah K.
Share Review
Report Review

Great masks
April 28, 2022

I have ordered all my masks from this site since the start of the pandemic

Date of experience: April 28, 2022
Maryland
2 reviews
0 helpful votes
Follow Sara S.
Unfollow Sara S.
Share Review
Report Review

Very nice variety.
April 28, 2022
Updated review

Love the styles, colors and fabrics. The items seem to be good quality and I love that I can customize the items to my liking.

Date of experience: April 28, 2022

I love the options and the different styles
March 13, 2022
Previous review

I love the options and the different styles.

Date of experience: March 13, 2022
Canada
1 review
0 helpful votes
Follow Anna E.
Unfollow Anna E.
Share Review
Report Review

Perfect place to shop
April 28, 2022

The dress is exactly as shown in the picture, and as with every online purchase, you have to be precise as you cannot try the model before buying. I had a hard time transferring metric values into inches, resulting in a slightly bigger waist. I love that high-end looking dresses are affordable.

Date of experience: April 28, 2022
Arizona
1 review
0 helpful votes
Follow Laura A.
Unfollow Laura A.
Share Review
Report Review

Going to a wedding
April 28, 2022

I've ordered before and had a great experience, so when I needed an dress for a wedding I thought what better place to get the dress I need.

Date of experience: April 28, 2022
Tennessee
1 review
0 helpful votes
Follow Mary O.
Unfollow Mary O.
Share Review
Report Review

Garments
April 27, 2022
Updated review

Love having my own look and style. Having the options of wearing garments that suits my taste and fit me perfectly!

Date of experience: April 27, 2022

Always pleased with the garments I've purchased!
March 26, 2022
Previous review

Always pleased with the garments I've purchased! Thank you.

Date of experience: March 26, 2022

It's always a great choice when I buy from you!
March 20, 2022
Previous review

It's always a great choice when I buy from you!

Date of experience: March 20, 2022
Virginia
1 review
0 helpful votes
Follow cheryl P.
Unfollow cheryl P.
Share Review
Report Review

Too short
April 27, 2022

Good experience but skirt is too short. Based on previous dress ordered I felt it should be longer.

Date of experience: April 27, 2022
Texas
1 review
0 helpful votes
Follow Lorrie O.
Unfollow Lorrie O.
Share Review
Report Review

My search is over!
April 27, 2022

I was skeptical of finding a mother-of-the-bride dress online, but IRL shopping was horrible. EShakti was helpful before I even placed the order. When the dress arrived, it fit perfectly and looked great. Very well made! Very happy to have discovered eShakti.

Date of experience: April 27, 2022
GB
1 review
0 helpful votes
Follow Angela M.
Unfollow Angela M.
Share Review
Report Review

Beautiful dress
April 27, 2022

Fits perfectly. I didn't read the item description properly and was pleasantly surprised to discover it also comes with a slip to be worn underneath.

Date of experience: April 27, 2022
West Virginia
1 review
0 helpful votes
Follow Judi R.
Unfollow Judi R.
Share Review
Report Review

Second Purchase
April 27, 2022

This is my second purchase from eShakti, and I am a fan! I tell everyone about my experiences. Especially when I receive complements!

Date of experience: April 27, 2022
New York
1 review
0 helpful votes
Follow Theresa M.
Unfollow Theresa M.
Share Review
Report Review

Fair Overall
May 27, 2022

My sister has used EShakti several times with great success. I ordered a top and pants just off the site, not specific to my measurements and neither fit. I have a dress on order that I did submit my measurements. Hoping that that works better.

Date of experience: April 27, 2022
Georgia
1 review
0 helpful votes
Follow Lisa W.
Unfollow Lisa W.
Share Review
Report Review

Perfect fit every time!
April 27, 2022
Updated review

I ordered a dress for a wedding and I wore it this past weekend! I got compliments from everyone on it! So today I am back ordering 2 more dresses because I love that I can have options on collars and sleeves and length of the dress! Pockets are always a must for me and don't know why anyone would not want pockets! Thank you to all at ESHAKTI for offering so many options for clothing!

Date of experience: April 27, 2022

Website is easy to use!
February 4, 2022
Previous review

Website is easy to use! Excited to see how the dress is when delivered

Date of experience: February 4, 2022
New York
1 review
0 helpful votes
Follow Anna I.
Unfollow Anna I.
Share Review
Report Review

No review
April 27, 2022

Not interested in reviewing as I shop here frequently.

Date of experience: April 27, 2022
Texas
1 review
0 helpful votes
Follow Teri J.
Unfollow Teri J.
Share Review
Report Review

Obsessed!
April 27, 2022

I love EShakti! Customer service is amazing and the fact that everything is customizable makes this company so unique and special. Highly recommend eShakti to anyone that is looking for something custom-made for them!

Date of experience: April 27, 2022
Canada
1 review
0 helpful votes
Follow Kimberly U.
Unfollow Kimberly U.
Share Review
Report Review

Awesome service
April 26, 2022

Custom dress fit well we did not like look of dress but that's our fault will order again for sure

Date of experience: April 26, 2022
Minnesota
1 review
0 helpful votes
Follow Deb D.
Unfollow Deb D.
Share Review
Report Review

Overall great first experience
April 26, 2022

Customizing: Love the option to customize so many things within one item (e.g., length, cut, etc). Not a fan of inputing my measurements for every single item. When I created my "size profile" I assumed I would be able to import it as needed for orders, but I don't see a way to do that. Also, the "wearing waist" was really confusing because I wear some items at my natural waist, some lower, and some down on my hips - there is no single wearing waist, and yet this measurement was critical to others because the other measurements required I start at the wearing waist. This led me to delay my order by several weeks because I wasn't interested in receiving something that didn't fit yet again. I almost didn't order anything at all due to the wearing waist thing.

Selection: Love the range of items and the richness of some colors. Would have liked more items made in straightforward colors rather than big patterns--I want to wear the clothes rather than the clothes wearing me.

Shopping: Some of the poses the models held made it impossible to tell what the clothing looks like on a person standing/sitting/walking normally. I passed several things by due to this.

Paying: Note: connection to PayPal wasn't working.

Products Received: I bought 3 items, all customized to fit: a dress, a pair of jeans, and a pair of dress pants. So far the customization seems to have worked beautifully, which is a huge deal for me because nothing bought off the rack seems to fit right. That said, I've only just tried them on, I haven't worn them for a day to see how they work in real life. For both pairs of pants, the crotch seems a little long (I'm guessing due to the "wearing waist" issue, above), but we'll see when I wear them around. If this piece works out, I'm extremely happy. The changes I would make are mainly on me - I would order the dress with a side zipper next time, and I wouldn't buy pants made from such stiff material.

Date of experience: April 26, 2022
District of Columbia
1 review
0 helpful votes
Follow Elizabeth W.
Unfollow Elizabeth W.
Share Review
Report Review

Great quality.
April 26, 2022

The dresses were beautifully made and it was so nice to be able to choose the neckline, sleeve length and dress length for a custom piece.

Date of experience: April 26, 2022