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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Canada
1 review
0 helpful votes
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Easy and Efficient
May 1, 2022

As a taller woman I love being able to customize my clothes and the packaging and delivery is top tier for a more affordable price than typical custom clothes.

Date of experience: May 1, 2022
New York
2 reviews
0 helpful votes
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Not what i expected
May 1, 2022

Was very hopeful - not at all what was presented - cap sleeves are done in a gathering not a finished product - i could do it myself.

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Simply easy
May 1, 2022

Super easy site to shop and customize! My first order I didn't give the right height information and they actually emailed me to confirm my real height. I was very impressed that they realized I ordered wrong! Better to ask first before shipping the wrong item!

Date of experience: May 1, 2022
Illinois
1 review
0 helpful votes
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Need a rework
May 1, 2022

The dress does not fit. The waist is too low and big.

Date of experience: May 1, 2022
Georgia
1 review
0 helpful votes
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Material very heavy
May 1, 2022

Dress is lovely. It is a fit and flair (which I don't wear), not an a-line (which it looks like in the picture). Material is very heavy. This experience is NOT going to keep me from trying again with this store. It's just this dress is not for me.

Date of experience: May 1, 2022
Massachusetts
1 review
0 helpful votes
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Cute and comfortable
April 30, 2022

I love my new jeans! Very bohemian and adorable! The material feels durable, yet soft.

Date of experience: April 30, 2022
California
1 review
0 helpful votes
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Great clothes
April 30, 2022

My daughter was looking for specific things in her dress and I was going nuts trying to find it. The eShakti dress fitted her perfectly, has every detail she likes and we love the solar system pattern! My shirt dress also is great - thick material. Thank you!

Date of experience: April 30, 2022
Canada
1 review
0 helpful votes
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First time shop won't be my last
April 30, 2022

It was so much fun to design a dress to suit my style, even if it was just changing the length. I am genuinely impressed with the customer service and care that went into my order. I am already expanding my wish list for future dresses.

Date of experience: April 30, 2022
Maryland
1 review
0 helpful votes
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Na
April 30, 2022

I do not feel like responding to these questions. I don't have time.

Date of experience: April 30, 2022
Georgia
1 review
0 helpful votes
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Dresses made as pictured.
April 30, 2022

Like the material. Dresses made as pictured. However, gave 3 stars because I ordered floor length, and the dress was made ankle length. Recommend buyers not use their true height. Recommend buyers increase their height by 1-2 inches in order to get true floor length.

Date of experience: April 30, 2022
New York
1 review
0 helpful votes
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I do like what I ordered and l am sure I will order again.

Date of experience: April 30, 2022
Kansas
1 review
0 helpful votes
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Great dress just my fault in ordering. I already reordered the dress and waiting to receive it.

Date of experience: April 30, 2022
Michigan
1 review
0 helpful votes
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Simply wonderful
April 30, 2022

Everytime I order from ESHAKTI, I have never once been disappointed! I am 5'11 and plus sized where finding beautiful dresses and clothing to my likikg is challenging. I love customizing to my fit. The fabric is breathable and easy to wear in every season! I've gotten compliments in all of the outfits I've worn! The prices are very reasonable as well! ESHAKTI you got yourself a loyal customer right here! Bless you!

Date of experience: April 30, 2022
California
1 review
0 helpful votes
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Great experience
April 29, 2022

Overall I love eShakti and the customization options. For an essentially custom dress, the turnaround time is remarkable. Quality is always on point.

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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So pretty!
April 29, 2022

The minute I saw a photo of this dress, I knew I wanted it. This was my first order from eshakti. I love that I could customize the sleeve, neck & length. The fit is perfect (I crossed my fingers when placing order). The quality is better than I imagined. Cannot wait to wear it.

Date of experience: April 29, 2022
Australia
1 review
0 helpful votes
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Great clothes
April 29, 2022

Great experience, can't wait to see the new clothes.

Date of experience: April 29, 2022
Minnesota
2 reviews
0 helpful votes
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Customizing the look
May 29, 2022
Updated review

I like the customization option. I'm nervous about the quality of the finished product and timeline for delivery.

It's a little weird and bunchy around the neckline, armpits and bustline. I customized the neckline to a scoop, so maybe that messed it up. That makes the front split open too wide.

Date of experience: April 29, 2022

I like the customization option
April 7, 2022
Previous review

I like the customization option. I'm nervous about the quality of the finished product and timeline for delivery.

Date of experience: April 7, 2022
California
1 review
0 helpful votes
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Great experience
April 29, 2022

No issues and wish I'd ordered long ago! This was a great experience.

Date of experience: April 29, 2022
New York
1 review
0 helpful votes
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Great Stuff!
April 29, 2022

I ordered 2 dresses and a knit top - all are wonderful! I didn't realize how large the dolman sleeves were - a tank underneath is definitely necessary, but I'm still very happy with my order!

Date of experience: April 29, 2022
California
2 reviews
0 helpful votes
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Bridesmaid dress
April 28, 2022

Easy to order/customize. The dress was made as requested and arrived faster than I expected.

Date of experience: April 28, 2022