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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
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Easy to order! I'm in NC, USA and I received my order in About 2.5 weeks! Beautiful fabrics and quality! Will definitely order again. I love the selection! Thank you :)
The work done is quality and the clothing is actually what you see on the site. Take advantage of the free customizations that come around regularly - nothing like having clothes made to fit you.
Love that it opens a new tab so you don't lose where you were in your filtered list.
I was super excited to try eShakti but the clothes did not fit me well at all. I don't think I'll be buying again, super expensive for not fitting. Have to return them. The quality seemed mostly good though.
I like the customization and the range of different types of garments.
All of my garments fit well, are well made, and arrived promptly. The price is very good for the quality.
Love being able to look for dresses from my sofa with tons of choices :)!
The dress was beautiful but way too big. I sew, so I feel pretty confident that my measurements were accurate.
This company is great! Very responsibile, great quality my dress is beautiful! Fit me perfectly… i love it!
I was a bit dubious when ordering because I like to try on before I buy normally.
However, I was very happy with the fit and quality of my dress. Very good value for money and would definitely order again.
It was easy to shop and customize my dress. Dress fits great and looks beautiful.
Just as I ordered. Using my custom size it fit great! I will be back!
I absolutely love the fit and quality of the sewing and finishing of your tailors and cutters. Bravo! The value is undeniable. The styles are also flattering
I love the modesty buttons on the clothing. Shirts and dresses with front buttons have always been an issue-having causing me to use safety pins and other creations to ensure closure-but eShakti has me 'covered'.
Thank you Ver much!
First time order and very happy with what was shipped. I will shop again.
I love eShakti - I've only ordered two items before but will buy more in the future as I love to be able to customise clothing for my body type. It offers an affordable alternative to other quality fashion brands.
This was my first time ordering from eShakti and I will do it again! I loved picking out my dress options and love how it turned out!
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.