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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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California
1 review
0 helpful votes
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Thrilled
April 21, 2022

Was blown over to receive a beautifully made custom dress in just a couple of weeks. I specifically ordered well in advance of my event to allow for contingency of finding another dress. It's perfect & gorgeous & quality beyond more expensive department store dresses.

Date of experience: April 21, 2022
Delaware
1 review
0 helpful votes
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Lovely and loads of compliments
April 21, 2022

Really positive experience. Would definitely order again from this company. Very unique design that really stood out at my event. Very complimentary fit, size 3x, and very comfortable. Received garment within their specified time frame.

Date of experience: April 21, 2022
Texas
1 review
0 helpful votes
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My favorite place to shop
April 21, 2022
Updated review

Best shop ever, always perfect fit time and time again. I have never been dissapointed

Date of experience: April 21, 2022

Best dress
April 11, 2022
Previous review

I am always thrilled with the product. I have been shopping from here for years

Date of experience: April 11, 2022
Arizona
1 review
0 helpful votes
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New Customer
April 21, 2022

Very pleased with the over all response. The dresses arrived in a timely manner. Very nice material, the dress was even lined, I realled appreciated that! Although I ask for a re-make, they were so nice to respond to my concerns. I am ready to order again!

Date of experience: April 21, 2022
New Jersey
1 review
0 helpful votes
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Love eshakti
April 21, 2022

I always love the styles on eshakti this was the 1st time I used a custom fabric and I was very happy with the color.

Date of experience: April 21, 2022
California
1 review
0 helpful votes
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Was so excited, but such a letdown.
May 21, 2022
Updated review

The site was easy to use/navigate. Just wish the materials were on par with how they're advertised.

Date of experience: April 21, 2022

Easy to order, great prices, beautiful fabrics
March 23, 2022
Previous review

Easy to order, great prices, beautiful fabrics.

Date of experience: March 23, 2022
Australia
1 review
0 helpful votes
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10
April 21, 2022

Very quality, look pretty, well fitted.
More than what I expected!

Date of experience: April 21, 2022
Idaho
1 review
1 helpful vote
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Poplin dress
April 20, 2022

Excellent product at a reasonable price. The customized size was perfect.

Date of experience: April 20, 2022
Texas
1 review
0 helpful votes
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Floral dress
April 20, 2022

Good service. I like that I can adjust the clothes for modesty. Very pretty print fabric.

Date of experience: April 20, 2022
Texas
1 review
0 helpful votes
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Happy Customer.
April 20, 2022

I thought I would give it a try, and frankly I was not expecting to like the fabric or something. I am completely satisfied though, and appreciate that I can get a dress as I like it. Difficult to find dresses that are flattering without showing too much - but eShakti has many options and I appreciate the value offered. In addition, my dress arrived faster than expected, so I was able to start using it immediately. While I like that you have a way to ensure the fit is appropriate, I did not need any adjustments. It is just right!

Date of experience: April 20, 2022
Texas
1 review
0 helpful votes
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Mostly Awesome!
April 20, 2022

Loved three of four pieces! Appreciate the customization and the fine quality of each piece. Great fabrics and beautifully made.

Date of experience: April 20, 2022
California
1 review
0 helpful votes
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Great way to get a dress that is modified just the way you want it. Wished I had been able to find my saved designs...

Date of experience: April 20, 2022
Oregon
1 review
0 helpful votes
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Beautiful dress!
April 20, 2022

I recommend this website to all my friends. Quality, service, and craftsmanship is outstanding. I will return for other items soon.

Date of experience: April 20, 2022
India
1 review
0 helpful votes
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Very well made dresses!
April 20, 2022

The dresses fit perfectly and I loved the attention to detail like getting the measurements double checked, or the buckle to cinch the waist, and the pockets in every dress. Loved the experience overall!

Date of experience: April 20, 2022
New York
1 review
0 helpful votes
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Great customer service.The team at eshakti is very professional and skilful at their craft. Every dress is done to perfection.If you are considering eshaki just go ahead and give them a try because you won't regret it. I worn my first dress yesterday and I got so much compliments. I received 3 more last night and can't wait to wear them.

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Date of experience: April 20, 2022
California
1 review
0 helpful votes
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Great customer service!
April 20, 2022

Service is great so far— can't wait to get my order!

Date of experience: April 20, 2022
Illinois
1 review
0 helpful votes
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Staticky Fabric
April 19, 2022

This is a beautiful, eye-catching, unusual pattern. Unfortunately the fabric is staticky, which makes it unwearable for me. Although the dress is lined the last two inches still stick to my legs.

Date of experience: April 19, 2022
North Carolina
1 review
0 helpful votes
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Great, nice quality and great price, i would definitely order a gain

Date of experience: April 19, 2022
New York
1 review
0 helpful votes
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I really liked how everything was customizable and I appreciated that when I mentioned I was between sizes, I was encouraged to enter measurements and have it made to measure. That said, there are a couple places where I don't know if the products were actually made to measure. Additionally, I had a dress I was really excited about in my cart and then when I came back to the cart a few days later, the dress was no longer available/ in stock. I wish there was a way I could have gotten an email telling me to act quick before it was gone. I wound up choosing a different second dress, one I was less excited about, and it's the one which also doesn't fit great.

Date of experience: April 19, 2022
Canada
1 review
0 helpful votes
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First time experience, will be back
April 19, 2022
Updated review

There's a lot about eshakti I like - ease of ordering, promptness of delivery and ability to customize - very powerful combination!

Date of experience: April 19, 2022

Great first online experience!
March 27, 2022
Previous review

Great first online experience!

Date of experience: March 27, 2022