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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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North Carolina
2 reviews
0 helpful votes
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Dress smells bad
May 4, 2022

The dress was delivered on schedule and it is very pretty. However, it has a moldy/unpleasant smell to it. I'm not sure if something happened during packaging or the shipping stages, but the smell hasn't faded after being left to "air out". I'm hoping a wash cycle will get rid of it.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
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Beautiful Look and Fit
May 4, 2022

I received my two dresses which are beautiful and fit perfectly. I cannot respond to the customer service, as the original order arrived as anticipated.

Date of experience: May 4, 2022
North Carolina
1 review
0 helpful votes
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Good
May 4, 2022

Ease of shopping is excellent. Shipping time is decent.

Date of experience: May 4, 2022
North Carolina
1 review
0 helpful votes
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Good
May 4, 2022

Good quality and fabric
Good customization
Shipping was slow

Date of experience: May 4, 2022
Washington
1 review
0 helpful votes
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10 month nightmare
May 4, 2022

This turned out worse than I could ever dream of and the nightmare continues. They will not refund my money in full despite having the clothes I returned. Just don't order is my advice. Now they are ghosting me and have not issued even a full credit. I have nothing but hatred for this company, AVOID!

Date of experience: May 4, 2022
Oregon
1 review
0 helpful votes
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Wow! Finally a site for me!
May 4, 2022
Updated review

I am a plus-sized beauty and have searched the world over for clothing that is feminine, fun and fits. EShakti meets all those expectations and more! I save up for the new season and can't wait to see what they will offer. I love the fact that I can tailor the sleeves and the neckline. I am a conservative person and prefer elbow-length sleeves and a higher neckline. No problem with this company. I couldn't be happier. Thank you, eShakti!

Date of experience: May 4, 2022

Wonderful, I'll most certainly be back!
April 9, 2022
Previous review

Wonderful, I'll most certainly be back!

Date of experience: April 9, 2022
Illinois
1 review
0 helpful votes
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Disappointed.
June 3, 2022

I liked the picture of the dress but the real thing was a disappointment. It was like a bag. The use of a belt made the hem uneven and not able to be kept even. Frumpy bag.

Date of experience: May 4, 2022
GB
1 review
0 helpful votes
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Easy to order
May 3, 2022

Easy to order, variety of products, meets every taste.

Date of experience: May 3, 2022
California
1 review
1 helpful vote
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Excellent customer service. I had miss entered a measurement and customer service double checked my input. Arrived beautifully packaged. Mailing box was in a plastic sleeve so no dampness/water could penetrate. Dress was folded beautifully with tissue. Like receiving a present :)

Date of experience: May 3, 2022
California
2 reviews
0 helpful votes
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It's the ability to customize something I see that I adore, but with my own body in mind!

Date of experience: May 3, 2022
Virginia
1 review
0 helpful votes
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Great dress!
May 3, 2022

Everything was great from the website, to ordering & receiving, the quality, etc.

Date of experience: May 3, 2022
Tennessee
1 review
0 helpful votes
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Returned
June 2, 2022

I returned the item. It was not flattering at all.

Date of experience: May 3, 2022
Ohio
1 review
0 helpful votes
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This was the first time I've received anything from eshakti that I didn't like, so generally I'd still highly recommend them. Just didn't like the Glen check dress, and the duster set is good quality but looks like a bathrobe.

Date of experience: May 3, 2022
Utah
1 review
0 helpful votes
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Still Waiting for Remake
June 2, 2022

I ordered this dress in size 12 which is the usual size that I wear. The dress arrived and is beautiful but it did not fit. It was small. I contacted eshakti for a remake and sent in my actual measurements. I haven't heard anything since.

Date of experience: May 3, 2022
Alabama
1 review
0 helpful votes
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Nice skirt
May 3, 2022

This is the second time I order this skirt in a different color I like it that much. It's versatile, comfortable, and easy to care for.

Date of experience: May 3, 2022
Canada
1 review
0 helpful votes
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Always happy
May 3, 2022

Always really pleased with the quality and fit I get from Eshakti, and I get tonnes of compliments on the pieces.

Date of experience: May 3, 2022
Pennsylvania
1 review
0 helpful votes
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Fun process, ok quality
June 2, 2022

The peplum shirt I received is adorable, fits well. The plaid shirt is way too big, and the wrapped shirt has too much material for summer.

Date of experience: May 3, 2022
Canada
1 review
0 helpful votes
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Amazing
May 2, 2022

I customized both pieces I bought and they are exactly as as expected. I didn't even have to take eShakti up on their guaranteed fit/alterations. Perfect the first time. Already looking for my next custom piece!

Date of experience: May 2, 2022
Illinois
1 review
0 helpful votes
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Wonderful
May 2, 2022

The site was easy to find and had a lot of options for dresses and customizations on them! I am most likely going to order from this site again!

Date of experience: May 2, 2022
Florida
1 review
0 helpful votes
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I would like to return my jeans... I think the legs are too wide for me...

Date of experience: May 2, 2022