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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews

We monitor reviews for authenticity

Illinois
2 reviews
0 helpful votes
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Material
May 7, 2022

Material was scratchy and loud and uncomfortable. Cute part around the waist and liked the customization feature.

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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I love this gown
May 6, 2022

I love the fact that I can customize my choices. This gives me far more options than I can find on other websites.

Date of experience: May 6, 2022
New Jersey
1 review
0 helpful votes
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Not great material. Still love this site!
May 6, 2022
Updated review

Love this site! This material is so bad. Its noisy and doesnt sit well so the skirt constantly moves

Date of experience: May 6, 2022

Best Place for Skirts & Dresses
March 16, 2022
Previous review

I love eshakti! Youre the only place i can get customized items!

Date of experience: March 16, 2022
Illinois
1 review
0 helpful votes
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Being short, the customization is amazing. Being able to see the necklines, sleeves, etc. and the closeups of the fabric really help.

Date of experience: May 6, 2022

Easy to customize
September 7, 2021
Previous review

Easy to customize

Date of experience: September 7, 2021
District of Columbia
1 review
0 helpful votes
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Love eShakti
May 6, 2022
Updated review

So many beautiful items! Website very easy to use.

Date of experience: May 6, 2022

Beautiful clothes
March 23, 2022
Previous review

Beautiful clothes

Date of experience: March 23, 2022
Missouri
1 review
0 helpful votes
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Nice itrms
May 6, 2022

Loved the service and the products were beautiful and quality. However, the standard sizes I ordered did not fit. Next time i will do the custom
Thank you

Date of experience: May 6, 2022
New Hampshire
2 reviews
0 helpful votes
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Dresses
May 6, 2022

A number of months ago I ordered a dress from Eshakti. I was so happy with it, I ordered two more dresses, which are beautifully made and fit perfectly. I did have the dresses made to my measurements, so I can't speak to the standard sizes.

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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Made it easy
May 6, 2022

Great shopping experience. I would buy again. The dress looks great.

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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Second Order, I'll Be Back!
May 5, 2022

This order had a few disappointments but overall, the experience is still a good one and I look forward to continuing to order.

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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Nice dress but did not fit.
June 4, 2022

The dress was to small. Nice dress but unfortunately did not fit me.

Date of experience: May 5, 2022
Virginia
1 review
0 helpful votes
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EShakti Dress
May 5, 2022

Dress is a perfect fit; eShakti was recommended by others as the place to go to receive custom fit apparel.

Date of experience: May 5, 2022
California
2 reviews
0 helpful votes
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Great service
May 5, 2022
Updated review

Easy to look through clothing to design what you like.

Date of experience: May 5, 2022

I love eshakti cloths
February 15, 2022
Previous review

I love eshakti cloths. It's just about the only place I shop.

Date of experience: February 15, 2022

I always love the easy and rapid ordering process that's...
November 27, 2021
Previous review

I always love the easy and rapid ordering process that's a part of eshakti.

Date of experience: November 27, 2021

I love short the unique styles from eshakti, the dresses...
October 24, 2021
Previous review

I love short the unique styles from eshakti, the dresses always makes me stand out in a crowd

Date of experience: October 24, 2021

Easy to view and stylization was great
August 30, 2021
Previous review

Easy to view and stylization was great.

Date of experience: August 30, 2021
Florida
1 review
0 helpful votes
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No customer service response
June 4, 2022

Fit needs to be adjusted. Emailed and inquired through account to request adjustments and no response received.

Date of experience: May 5, 2022
South Carolina
1 review
0 helpful votes
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Graduation
May 5, 2022

My daughter's dress arrived just in time for her to wear it to graduation. It fit her perfectly and the pockets are so handy!
Being able to customize dresses is very helpful. My daughter hates to shop!

Date of experience: May 5, 2022
Ohio
1 review
0 helpful votes
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Amazing
May 5, 2022

We will be back to buy more dresses from you - your site, product, and service are fantastic!

Date of experience: May 5, 2022
Virginia
1 review
0 helpful votes
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Overpromised and underdelivered
June 4, 2022

I made two orders on the same day. One with "new" items and one with items that had been returned and were being resold. My experiences were vastly different. The resold items arrived on time and two of the three fit well and I will definitely wear. The third is massively huge and voluminous and I will have to give it away since it was a final sale. I accepted that however because it was my first time ordering from this company and I knew I was taking a chance. The second order, which had the same delivery date, didn't arrive until close to a week later, seemingly only because I inquired about it. It doesn't appear as though anything would have happened otherwise. I ordered two dresses to attend an out of town event and I was excited that they were going to be delivered well before I had to leave town. When it became clear that they weren't going to make it, I reached out to customer service and it seemed like that's when my order was even noticed. It seems as though efforts were made to rush it but they were too late because they arrived the afternoon I left town for the event, all the way in California. I tried to suggest a re-routing to my hotel for delivery but that was ignored and I had to buy a dress at the very last minute, the day before I left. I just returned and have only had time to try on one of the three items, a shirt that's way too small and is unwearable. I'll try on the dresses I suppose but they are superfluous at this point. I recognize that timelines may change, but a simple communication to that effect is all that was necessary. I got nothing until two days after the delivery date had passed and I initiated conversation on it. Shipping occurred shortly afterwards but it was vague with no estimated arrival until it was too late. As a result I'm completely unsatisfied with the second order and want to know how this is going to be addressed.

Date of experience: May 5, 2022
Maryland
1 review
0 helpful votes
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Customize
May 5, 2022

My dress is beautiful. I need for a wedding and every one was in love with my dress. I share the app with the ladies

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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Very pleased!
May 5, 2022

Lots of great options, I ordered one shirt with some customized changes. Absolutely love it

Date of experience: May 5, 2022
Pennsylvania
1 review
0 helpful votes
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Awesome
May 5, 2022

Great Experience! I love the customization! My package came on time, and the quality and stitching of the dress were great!

Date of experience: May 5, 2022
Canada
1 review
0 helpful votes
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Pricing
May 5, 2022

I love the concept you've created however, the pricing is rather deceiving. A $59.00 top on sale actually cost me $80, and that's without customization. This is not something I would order on a regular basis. But I love what you've created with this site

Date of experience: May 5, 2022