On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good service and product quality. Only thing was the long waiting timeX however with the disruption on the containers and etc it was not bad… in overall I will order again now I know my size on your products!
Easy ordering love that you can customize items to my preference. Awesome
I love the colour (I ordered blue), cloth, pockets and good workmanship of this dress. But when I received my order, it did not fit well on me at all. Since I really liked everything else about it, I decided to take a chance on the free remake service. I sent photos and explained the problems with the fit as resquested. I have just received the remade dress and it fits perfectly. I will be wearing this dress all summer long.
I will be using this dress to "brand" myself at public appearances, since I am an astrologer!
I am so pleasantly surprised with the quality of this dress. You never know what to expect from some of the online clothing sites and I have been burned before. The two dresses I ordered are most definitely worth the price and more. I will be ordering others.
EShakti is basically the only brand in my closet. Even when there was a delay after their quality control pulled an item, I was notified immediately and given the new delivery date. The item arrived by the date provided and made to my exact specifications. Over 6 years with eShakti and I'm still a happy customer!
I received an eshakti dress some time ago that fit wonderfully but I had never ordered myself. I placed my first order and the dress for like a glove. Looks great, and the great fit makes me feel sexy. Love it!
I think in the future i will be aware of how deep the neckline can go
Easy to shop online, shipping took a little bit but my items arrived beautifully packed.
A lot of options to choose. I choose this one for a wedding in summertime and it looks lovely. You can change The belt, super.
I wear a 20 or 22 in every dress I buy. Your 22 is more like 16. Simply not enough material. Female was perfect after I provided exact measurements. I took a chance and ordered another 22 in a clearance dress. Doesn't fit.
Arrival of order was timely and just what I expected.
First time custom order. Can't wait to get it and hoping it fits perfectly. If all goes well, will surely be a returning customer
Received order in good time. So pleased with my jumpsuit, fits perfectly and can't wait to wear it. Thank you eShakti and the team that came through with my measurements that I had provided, well done. I am looking forward to ordering more.
Customer service is incredible, there was a slight shipping delay but everything was communicated in advance. I actually received the order earlier than expected.
Answer: Delight, Please order based on the eShakti sizing/measurement information. The measurements are in inches, and are body measurements. Do not go by other brand size charts. Thank you.
Answer: Sorry, Debapriya, we have stopped our India operations and there are no plans to resume the services any time soon. We will let you know if we do resume our operations in the future!
Answer: I have been ordering the standard sizes and they are true to the measurements posted. No matter what you put in your height, so the length is always spot on.
Answer: Purchase a dress that is made with the knit fabric. It is flexible and much more loose feeling than the other fabrics. If you do decide to add inches to the measurement, I recommend only adding 1-2 inches AND only add those inches where you like it loser. For example, measure your arms true to size unless you like it a bit lose. Measure your waist true to size unless that is where you like it a bit lose. But honestly, I think you will find the knit dresses to be the best if you dislike tight fitting clothing! I also am not a fan and those are the dresses I wear most often! I have bought other styles, so I have other fabrics to compare it to.
Answer: I have been ordering from eShakti for over 12 months ( something like 25 dresses). I have never had a problem. Customer Service has always been great. Quick to respond and very accomodating. Even adding a deisgn I requested to Fabric Customisation. Winning! I have only had to return 1 dress and it was easy and I got a full refund. I am in Sydney, Australia and my orders always arive in 10-14 days without fail. You can track the progress of your order online.
Answer: From my experience, In most cases the products are made in the featured color and fabric. There are some items that are offered in different colors on the site. As for the daughter, I suggest using the measurement chart and submitting it to see if it can be accomplished.
Answer: You can refer to our Brand Size chart here - http://www.eshakti.com/SizeChart.aspx Do note that we offer standard sizes from 0-36W or you can get it made as per your exact size measurements (Custom sizing). Bust). We request you to choose your size & height combination carefully from our size chart to get a perfect fit.
Answer: Yes, it will be delivered within 4 weeks. In fact, delivery timelines are 17 days, but it makes sense given unexpected customs delays we are seeing, to plan for an additional week or two.
Answer: Yolanda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.
Answer: Miranda, we are working furiously to clear our backlogs. We are still delayed 5-6 days now. Hope this helps you.