On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.
Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Free Label
Isabella Eve
Mountain Khaki
Arula
BlackMilk
Howler Brothers
J.Jill
L.L. Bean
Seraphine
Marcella NYC
I Love Ugly
Athleta
Eshakti Reviews Summary
eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Couldn't have been a easier process! So pleases to finally have something to wear that fits my 6" frame perfectly
I still struggle with the sizing - as it can vary from one dress to the other.
Generally speaking most of the clothes I've ordered have been a good fit.
I love that I can customize the clothing. So easy to do. The dress is beautiful and great quality of workmanship and fabric. And it has pockets!
Great response and results with customized garment
Dresses and tops are fabulous from eshakti.com. I've gotten slacks once or twice and they just don't hang properly on my body.
The delivery was late, the Fed Ex tracking number didn't work, and when I contacted customer service it took 6 days to get an reply - which did not answer my questions. I sent another email to try again to get answers but am still waiting for a reply to that one.
I have ordered from eShakti several times over the last few years. Each dress has been high quality and well-constructed. I recommend this site to everyone!
I ordered an XL and a smaller the size was shipped. I was very disappointed because I was excited about wearing the dress and was looking forward to ordering more items.
I love the ability to customize the dress to really fit my desires.
Love the customization - hope the sizing comes out correct - this is my first order:-)
I had received dress I ordered. Fit was ok but length of sleeves was not what I chose. I emailed numerous times and also responded to an email from company wanting to know how the dress fit. No response at all from company.
Fun to play with options! I would love to see fabric swatches on 1 page in 1 place.
I was cautiously optimistic that a dress could fit so well. I already ordeted my next piece!
Everything went great. Took a little bit to get here but I knew it was coming from over seas.
This is not suitable and I wish to return it. So far no correspondence regarding a return label from you. Not happy
Nice dresses design and lots of fabric choices with good quality. I didn't received the order yet but taking for real the fabrics name and details it looks that those are a good quality fabric. I had only problems on zooming and downloading the products. Website might should be reviewed in order to fix the issue.
Had to wait I ordered on the 16th of April received my order on May 9th but it was worth the wait the dress is beautiful
I found the dress I bought from eShakti through an Instagram ad. It was easy to pick my customization and the visualization tool really helped me decide. I also had help from the customer service department when I mistyped a measurement in my order, and they made the change quickly and with no hassle. The dress even arrived earlier than expected, and fit beautifully.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members