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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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21,838 reviews

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Florida
1 review
0 helpful votes
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Good price for the quality
May 13, 2022
Updated review

EShakti has clothes that no other company has, and the fact that we can alter them in terms of fabric and fit is really unique out there in the world of online shopping. A nice mix of retro and more modern styles.

Date of experience: May 13, 2022

Eshakti has unique items
April 30, 2022
Previous review

Very cute styles for reasonable prices. I found the fit to be exact and flattering.

Date of experience: April 30, 2022
Nebraska
2 reviews
9 helpful votes
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Still waiting for 2 of items on order. Dolman sleeve paint dot print georgette blouse & Butterfly print georgette ruched tier dress

Date of experience: May 13, 2022
Idaho
1 review
2 helpful votes
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Fantastic Quality and Service
May 13, 2022

I wasn't sure what to expect when I ordered a dress from eShaki, as I hadn't dealt with them before. I was in for a surprise. I was able to modify the sleeves, neckline, and dress length to my specifications with ease on the website. The dress came right on time. And - it was beautiful! The quality was just wonderful! Even the packaging was done with care. I can't say enough good things about my experience! And if customer service is important to you - they were so good at answering any questions right away. I had no problem reaching them. Thank you, eShaki!
Kathy B.

Date of experience: May 13, 2022
Texas
1 review
1 helpful vote
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Crepe dress needs improvement
May 13, 2022

Overall I am satisfied with my purchase. The only issue is, the color of crepe fabric doesn't look as good as it's pictures. You need to improve your hem stitching in crepe fabric.

Date of experience: May 13, 2022
Switzerland
1 review
0 helpful votes
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May 13, 2022

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Date of experience: May 13, 2022
North Carolina
2 reviews
0 helpful votes
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The dress was lovely
May 13, 2022

The dress was lovely and well made. I brought it as a gift for my niece and she loved it. Unfortunately, the dress arrived about a week later than what I was told. I brought the dress for an event she was going to and it did not arrive in time. I ordered it 2 weeks before the event and it took 3weeks to arrive. This was my first order with eShakti and I hope this is not the norm.

Date of experience: May 13, 2022
California
1 review
0 helpful votes
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One of the dresses I received was missing a button loop.
Fabric prints don't look as nice in person as they look on photos. The dress patterns are gorgeous, but the fabrics not so much. I wish I could customize not just the cut, but the fabric as well. There are many dresses I would love to buy, but not with the fabrics they are offered

Date of experience: May 13, 2022
Canada
1 review
0 helpful votes
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Very happy
May 13, 2022

Great fit. I love that they customize because I never fit in any ready made garments! The little details like the cathes to keep your bra straps in place, the added pockets(!) and the professional finishing all adds to the quality of the work. Very impressed.

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
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I loved being able to make modifications to the dress I selected - ready to wear sites don't have this option so you have to live with elements that you may not like. I love that you can see what your modifications will look like on the model so you can determine what you like the best.

Date of experience: May 13, 2022
Virginia
3 reviews
0 helpful votes
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To small
June 12, 2022

I was very unhappy with my dress, because it's to small, and I went up a size. I have reordered the same dress I went up 2 sizes the is s time.

Date of experience: May 13, 2022
California
1 review
0 helpful votes
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Poor fabric
May 12, 2022

Love having options. It was easy to order & delivery.
Hoping return is as easy.

Date of experience: May 12, 2022
Texas
1 review
0 helpful votes
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So so good
May 12, 2022

Was so easy and better than expected
Delivery was so quick and packaging was great

Date of experience: May 12, 2022
New York
2 reviews
0 helpful votes
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I bought another dress from this web site and it is great

Date of experience: May 12, 2022
New York
1 review
0 helpful votes
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I used to be thrilled about this company and recommended it to others regularly, especially when they complimented me on a well fitted dress. Unfortunately things seem very hit or miss and not checked for quality recently. The duponi fabric is great but many other fabrics seem inconsistent or cheap. At least the last 4 out of 4 pieces have been badly done despite customization. Wish there was better quality control and checks, as well as information on ease for different styles since it also seems to vary widely. Neck measurements should also be included given all the other ones in the default profile. Disappointed lately.

Date of experience: May 12, 2022
Canada
1 review
0 helpful votes
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Great Experience
May 12, 2022

The ability to customize and send back if not done properly is the best selling point for your products! I didn't have to send it back because it fit perfectly, but having the option is what prompted me to buy it.

Date of experience: May 12, 2022
Colorado
1 review
0 helpful votes
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Beautiful dress for a beautiful price
May 11, 2022
Updated review

Love the over overstock sale! Gorgeous styles for a good price.

Date of experience: May 11, 2022

Love my dresses
March 29, 2022
Previous review

I have confidence the dress is going to fit me and it will be flattering.

Date of experience: March 29, 2022

Beautiful overstocks
January 27, 2022
Previous review

Beautiful overstocks

Date of experience: January 27, 2022

Easy and convenient
January 19, 2022
Previous review

Easy and convenient

Date of experience: January 19, 2022

Cant wait to get this dress
November 17, 2021
Previous review

Cant wait to get this dress.

Date of experience: November 17, 2021

Thank you for many options
August 27, 2021
Previous review

Thank you for many options

Date of experience: August 27, 2021
California
1 review
0 helpful votes
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Mind blown
May 11, 2022

Great! The jumpsuit fit my body like a glove! EShakti made a believer out of me!

Date of experience: May 11, 2022
Maryland
1 review
1 helpful vote
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I have been waiting almost 30 days for my order. Contacted customer service and did not receive an acceptable answer.

After all I have spent at this site, I am so disappointed!

Date of experience: May 11, 2022
Canada
1 review
0 helpful votes
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Interesting Concept
May 11, 2022

My eShakti experience was mixed. I'm not much of an online shopper because some items of clothing are quite hard to fit me. Of my two items one fit perfectly, although it was a more forgiving style, and the other was not fitted well. I opted to just return the ill-fitting item as it had some other inherent features I didn't like. The well fitted one I am actually having re done as it was too long and so far the process to request a re-make has been pleasant. I probably will shop again.

Date of experience: May 11, 2022
New Mexico
1 review
0 helpful votes
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Shopping
May 11, 2022

I got confused because it kept opening new tabs, and so when I checked my cart it looked like two things were deleted. I guess they were in a different tab.

Date of experience: May 11, 2022