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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Canada
1 review
0 helpful votes
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Delivery Time Problem
May 15, 2022
Updated review

Every item ordered was beautiful and well sewn. The fit was great. Truly I didn't expect the items to be so wonderful. I can overlook the later than expected deliver time, because of my satisfaction with the clothes and price. If you are ordering clothes for an event- order early as possible.

Date of experience: May 15, 2022

Beautifully easy :)
April 21, 2022
Previous review

Beautifully easy :)

Date of experience: April 21, 2022
Canada
1 review
0 helpful votes
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It was easy and fun to order
May 15, 2022

Came quickly and love the follow up
I was worried it wasn't a real site and was happy it was and the dress looks just like I hoped it would

Date of experience: May 15, 2022
Minnesota
1 review
0 helpful votes
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The disadvantages of online shopping is that you can't try anything on... and you wont know how the customization will look until you recieve your order weeks after purchasing. The quality of the work and shopping experience were easy, but I unfortunately had to return both of the items in my purchase because they just didn't work for me.

Date of experience: May 15, 2022
Massachusetts
1 review
0 helpful votes
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All Good!
May 15, 2022

This was my first time shopping with eshakti. I found the website super easy to navigate and order. The dresses I purchased are perfect.

Date of experience: May 15, 2022
Bahamas
2 reviews
0 helpful votes
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Take a chance!
May 15, 2022

I was a little skeptical if this shop I saw online would be that good. It is great! I have only bought one top, but I'm sure that is the first of many garments.

Date of experience: May 15, 2022
Kentucky
1 review
0 helpful votes
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Excited
May 15, 2022

It's so hard to find cotton clothing in a style and size that suits me. I have been tempted by your site for ages. I can't wait to see the finished product.

Date of experience: May 15, 2022
Iowa
1 review
0 helpful votes
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Excellent
May 15, 2022

Excellent choices, great customization tool, beautiful product

Date of experience: May 15, 2022
California
1 review
0 helpful votes
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Best dresses ever!
May 15, 2022

I cant say enough about my experience with eShakti. Every dress I have ordered has been fantastic. Not only are the prices reasonable, but the fit and style has been amazing. They also have arrived in a timely manner. Im excited to order more.

Date of experience: May 15, 2022
Canada
1 review
0 helpful votes
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The dress did not fit
June 14, 2022

I have returned the dress. I am awaiting confirmation of this and further instructions

Date of experience: May 15, 2022
Connecticut
1 review
0 helpful votes
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Great dress
May 15, 2022

Good customization options. Fits really well and is true to color in pictures.

Date of experience: May 15, 2022
New York
1 review
0 helpful votes
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Customized dress
June 14, 2022

I very much like this dress. I should have ordered a 4 but the person I spoke to about customizations to the dress insisted I should order the 6. I will keep the dress as it fits well enough because it is a wrap dress, but the 4 would have fit better.

Date of experience: May 15, 2022
Florida
1 review
0 helpful votes
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Very satisified
May 14, 2022

The dress I ordered came on time and was exactly what I wanted.

Date of experience: May 14, 2022
Canada
1 review
0 helpful votes
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Too good to be true
May 14, 2022

The pictures are so pretty in the catalogue. Yet when it comes to buying something that fits right is not the same. I would have loved to buy a lot of clothes from that company, but the sizes do not fit me. I'm a 18 at the top but not at the bottom. At least I've tried to encourage an ethic company.

Date of experience: May 14, 2022
New Hampshire
1 review
0 helpful votes
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Easy to customize
May 14, 2022

Like many on this site I have a body shape that defies standard sizing. The process of entering my sizing was quick and easy. I love that it is on file for next time!

Date of experience: May 14, 2022
Oregon
1 review
0 helpful votes
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Very happy overall!
May 14, 2022

Everything is beautifully made! I only wish the website was easier to navigate in the "mix and match customize fabric and style section"... there are SO many different fabrics and styles, I wish they were categorized a little more to ease of use. And, I like to see the style changes visible in that section, just like they are in the regular section.

Date of experience: May 14, 2022
Louisiana
1 review
0 helpful votes
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Customer service
May 14, 2022

Customer service wasn't great considering I waited over a month for my outfit, contacted someone to find out what was going on, received notification that I should wait 2 to 3 days before someone could respond and didn't hear from anyone until I got the email saying that my item had been shipped about a week after I needed it.

Date of experience: May 14, 2022
New York
2 reviews
0 helpful votes
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The company is very responsive. Hopefully they'll send my refund. The quality of the dress was excellent. It just didn't fit, and I know adjustments will not help.

Date of experience: May 14, 2022
California
1 review
0 helpful votes
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Great service and products
May 14, 2022

Helpful as always. The website is a dream to use and there is never a concern that I will be suddenly charged an extra fee from somewhere.

Date of experience: May 14, 2022
Australia
1 review
0 helpful votes
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Lovely things
May 13, 2022
Updated review

I was very happy to receive my eShakti order. The clothes were beautifully presented, and nicely made. I love the little touches like the pockets (of course!) and also the little tabs to keep straps in place. Thanks!

Date of experience: May 13, 2022

I placed an order yesterday which I have been charged...
May 21, 2022
Previous review

I placed an order yesterday which I have been charged for through PayPal, but the order wasn't successful and I didn't get a confirmation. I am waiting for that charge to be reversed out of PayPal but it hasn't happened yet. So if that all gets cancelled then it will be all good.

Date of experience: April 21, 2022
New York
1 review
1 helpful vote
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I shipped my return order back with tracking and was received over a month ago. To date no refund or follow up from customer service. Filing fraud complaint with credit card and BBB but buyer beware.

Date of experience: May 13, 2022