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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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Illinois
1 review
0 helpful votes
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Quality workmanship
May 17, 2022

Positive ordering experience. Took a bit of time to receive, but worth the wait.

Date of experience: May 17, 2022
Canada
2 reviews
0 helpful votes
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Inconsistent fit when ordering by size.
June 16, 2022
Updated review

I am pleased with one out of the three items I ordered although they were all the same size.
One item fit well and was as expected and I look forward to wearing it.
The second was oddly constructed with way too much fabric, making it feel like maternity wear.
The third item was way too small compared to other items ordered in the same size.

Date of experience: May 17, 2022

Lovely clothes, but I sadly missed out on a few gorgeous...
April 19, 2022
Previous review

Lovely clothes, but I sadly missed out on a few gorgeous clearance items because i wasn't fast enough.

Date of experience: April 19, 2022
Canada
1 review
0 helpful votes
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Return policy
May 17, 2022

Great customer service. Disappointed I gave to pay to return it. Such a big company should be able to provide us with return label. Since we paid fir delivery in the beginning.

Date of experience: May 17, 2022
Colorado
1 review
0 helpful votes
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No title
May 17, 2022

This company has many choices from casual to formal clothing. Nicely stitched. All custom. Great value.

Date of experience: May 17, 2022
Oregon
1 review
0 helpful votes
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Great experience
May 17, 2022

Easy to navigate and understand the website. Many selections of designs and patterns for choosing.

Date of experience: May 17, 2022
Illinois
1 review
0 helpful votes
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Great First Experience
May 17, 2022

This site is so versatile compared to any other store that carries plus sizes. The customization feature is the best thing ever, especially for someone with "non-standard" measurements. There is so many styles to choose from and you can choose specific details to change, genius! EShakti is changing the game for sure, everyone else needs to step up honestly.

Date of experience: May 17, 2022
Australia
1 review
0 helpful votes
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Nicely made
May 17, 2022

Great options hoping I receive it on time. Received with plenty of time to get accessories for my daughters wedding

Date of experience: May 17, 2022
Mississippi
1 review
0 helpful votes
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Completely satisfied!
May 16, 2022

My experience has always been great. Eshakti allows me to have input on customizing and my cloths always fit perfectly.

Date of experience: May 16, 2022
Canada
1 review
6 helpful votes
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Poor refund service
June 15, 2022

Like another customer I returned (and paid for return postage) 3 items as the fit was not good. I am STILL ( one month later) waiting for my refund to be deposited in my account despite the company stating the refund has been issued. They have stopped replying to emails. Not s safe company for purchase. I can't change my opinion until this is rectified

Date of experience: May 16, 2022
Singapore
1 review
0 helpful votes
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I loved the fact that it was custom made to fit and I could alter tte design like neckline, sleeves, length etc which gives the dress a completely new look. Delivery and packaging was great. Absolutely loved it.

Date of experience: May 16, 2022
Idaho
1 review
0 helpful votes
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Love the designs and options and the ease of choosing them. But it came ankle length instead of four inches above ankle as requested. I can fix it myself but iit is a little disappointing

Date of experience: May 16, 2022
Arizona
1 review
0 helpful votes
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Very happy
May 16, 2022

Overall good experience with the site and product, would use it again

Date of experience: May 16, 2022
Ohio
1 review
0 helpful votes
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Great shopping experience!
May 16, 2022

Having clothes tailored to my height is quite the treat. I enjoyed my experience overall, and am only knocking off one star on one of the products because I can't return it, just get it remade (which is still prettu luxurious, I just came to realize the style won't look right on me no matter the revisions). But that's just the way of things!

Date of experience: May 16, 2022
Maryland
1 review
0 helpful votes
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Love that the website saves my measurements once you create your profile. Makes the experience so seamless. The customization options are fantastic and offer something for all body types and preferences. I love this site!

Date of experience: May 16, 2022
Alabama
1 review
0 helpful votes
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Cat's review
May 16, 2022

I have been shopping with Eshakti for several years now and I thoroughly enjoy it. Just the fact that you can design most items to fit your desire - ie neckline, length and sleeves. I have also done 2 customization orders for a dress that fit perfect but I wanted it in white (its hard to find that perfect white dress)

Date of experience: May 16, 2022
Missouri
1 review
0 helpful votes
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Easy to use website! Like the option to customize measurements... very reasonably priced!

Date of experience: May 16, 2022
Iowa
1 review
0 helpful votes
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Happy Customer!
May 16, 2022

Well made, perfect length, exactly as described and pictured.

Date of experience: May 16, 2022
New York
2 reviews
0 helpful votes
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Beautiful dress
May 16, 2022
Updated review

I love coupons thank you! My 2nd purchase with you! I love the quality and designs! There is a lot of variety and the custom choices are a great feature!

Date of experience: May 16, 2022

Dresses look stunning if the quality is as nice as...
March 8, 2022
Previous review

Dresses look stunning if the quality is as nice as they look I will be shopping here again soon

Date of experience: March 8, 2022
North Carolina
1 review
0 helpful votes
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Wedding guest dress
May 16, 2022

Lovely and beautifully made. Fits like a glove. Thank you

Date of experience: May 16, 2022
Australia
1 review
0 helpful votes
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I love Eshakti
May 16, 2022

Tailored to fit and flatter whatever your build and so swift to make and deliver, at affordable prices, just the best!

Date of experience: May 16, 2022