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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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From the business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist.

Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
This company does not typically respond to reviews

Instant Feedback

21,838 reviews
Michigan
1 review
0 helpful votes
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Bittersweet
October 1, 2023

It's pretty, however some of sequins is sewn loose and gets caught with other sequence. Where the slit is cut, the fabric hangs weird.

Date of experience: September 1, 2023
Mexico
1 review
0 helpful votes
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Beautiful, well made, and SO flattering
September 1, 2023

I made some minor changes to this dress (added cap sleeves and a higher v-neckline), and it turned out beautifully. Needs no alterations. It looks so good. I'm giving a lecture at a conference, and I'm very excited to wear this gorgeous dress. I bough size 3X.

Date of experience: September 1, 2023
Indiana
1 review
0 helpful votes
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Repeat customer
September 1, 2023

I will definitely buy more dresses. The quality is great. Love the custom fit options.

Date of experience: September 1, 2023
Washington
1 review
0 helpful votes
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It takes a while to get things but I have never had a problem with the fit.

Date of experience: August 31, 2023
Rhode Island
1 review
0 helpful votes
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Love it
August 31, 2023

Best fitting dresses for the price. Everything fits well.

Date of experience: August 31, 2023
Georgia
1 review
2 helpful votes
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Bad Service
September 30, 2023

Service has gone downhill from 3 years ago. The customer service has been horrible.

Date of experience: August 31, 2023
Texas
1 review
0 helpful votes
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High quality, beautiful styles
August 30, 2023

EShakti has become my go to for dresses and wardrobe staples. The items are so well made with loving attention to detail. The fit is perfect every time. I am always complimented when I wear these pieces. I've even been able to consistently find nursing friendly dresses that are also fashionable. Highly recommend!

Date of experience: August 30, 2023
Australia
1 review
1 helpful vote
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Good package.
August 30, 2023

However I don't think it is tailor made accurately. Most dresses are longer than expected

Date of experience: August 30, 2023
Missouri
1 review
0 helpful votes
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Not as formal as expected
August 29, 2023

The dress fit great, it just didn't look as formal as it does in the picture. I will keep the dress only because I won't receive a refund. It is a dress that you can wear to work, not a wedding.

Date of experience: August 29, 2023
Canada
1 review
1 helpful vote
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Please read above
August 29, 2023

Please read above… I explained it all in the field above

Date of experience: August 29, 2023
Virginia
1 review
0 helpful votes
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Mixed results
August 29, 2023

Some items run small, but they well made and come in great fabrics.

Date of experience: August 29, 2023
Indiana
1 review
0 helpful votes
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Great options
August 28, 2023

I love this online store, however, clothes tend to run small.

Date of experience: August 28, 2023
California
1 review
0 helpful votes
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Eshakti
August 27, 2023

Love this company…this is my third purchase and 2 were perfect for my sizing. One didn't work as well but returning was easy. I'm really tall so I love having custom clothes!

Date of experience: August 27, 2023
Minnesota
1 review
0 helpful votes
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Cute Updated Top
August 27, 2023

This top was purchased when I returned another item, that return took quite a while. I did contact customer service and each time, I was helped by professional polite staff. This top arrived quicker with better service, so it seems they have fixed their issues.

Date of experience: August 27, 2023
Illinois
1 review
0 helpful votes
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NA
August 27, 2023

I already made a review- this part is redundant so I believe it should be removed-especially the min characters part.

Date of experience: August 27, 2023
Missouri
1 review
0 helpful votes
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Exceeded expectations!
August 25, 2023

Asked for a small adjustment on the dress and worked perfectly!

Date of experience: August 25, 2023
Illinois
1 review
0 helpful votes
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Great customer service
August 25, 2023

I am a repeat customer to eShakti. I have customized two lovely dresses for a wedding guest and another special occasion. The customized dresses fit well and the fabrics are beautiful. A third dress was not a flattering style on me. It has been easy to return that dress. I appreciate the great customer service and look forward to shopping for more clothing at eShakti.

Date of experience: August 25, 2023
Virginia
1 review
1 helpful vote
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Mixed Feelings
September 24, 2023

This is my second order from eShakti, and it was disappointing. To get the best fit, I submitted by exact measurements, yet the two dresses I ordered were too big, and the skirt was too small. I ordered a replacement for the skirt, which now fits better, but isn't perfect. One of the dresses I kept, because the sash provided pulled it in enough. However, the colour is much more muted in person than it is online, and the difference seems more than just a computer screen issue. I question whether it is the same fabric. However, the worst part of my experience is the second dress I ordered. The background of the dress (which has blue flowers on it) is supposed to be an off-white, but the dress I received has giant pale blue splotches which look like the dye from the decoration has run, either during the dying process or afterwards. A such, it does not resemble the dress I ordered, and it is unwearable. Customer service refused to allow me to return it for a refund, and they claimed it was part of the pattern. It is not part of the pattern according to their photographs and dress description. Very disappointed.

Date of experience: August 25, 2023
Maryland
1 review
0 helpful votes
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I love the website
August 24, 2023

My experience has been great so far. I love the styles and the customization options.

Date of experience: August 24, 2023
Louisiana
1 review
0 helpful votes
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Love it
August 24, 2023

My dress was received in a timely manner. The quality of the fabric is better than I expected. Fits perfect.

Date of experience: August 24, 2023