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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback.

Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they d...


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews

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New York
1 review
0 helpful votes
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Easy process
May 20, 2022

Very easy process from ordering my dress to receiving it.

Date of experience: May 20, 2022
Illinois
1 review
0 helpful votes
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Worth the chance
May 20, 2022

Customer service options at each step made me feel secure about taking a chance with this online vendor. Everything worked smoothly and the product was just what I expected.

Date of experience: May 20, 2022
Virginia
1 review
0 helpful votes
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Simply Beautiful
May 20, 2022

I ordered this dress for my daughter to wear for her graduation. I could immediately tell that is was up to the high standards once I opened the box. I was very excited for my daughter to get home to try it on. Is was just as beautiful when she tried it on. It was a bit snug in the chest area but with eshakti's free remake option we know that when she receives the final product she will still be very happy.

Date of experience: May 20, 2022
Illinois
1 review
0 helpful votes
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Easy!
May 20, 2022

I didn't have any issues with placing my order. Thank you!

Date of experience: May 20, 2022
California
1 review
0 helpful votes
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Two tone dress
May 20, 2022

I love the dress but I think I asked for a shorter version... but I m keeping this one anyway.

Date of experience: May 20, 2022
Indiana
1 review
0 helpful votes
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Disappointing,
June 19, 2022

With great delight I shopped the eShatki website and found the perfect dress for our daughter's wedding. I have a waist that's smaller in proportion to my hips, and arms that are too short, so I happily sent in my measurements with my order so that my dress would have a custom fit. I thought it was worth the small charge for that service to have a dress that would fit me out-of-the-box.

Here's where I went wrong with that thought. I am a sewer so I know that one's measurements are only a starting point. Easement inches must be added to one's measurements in order to get the dress on or off. Coco Chanel used to say that if any of her suit skirts had less than 4 inches of easement around the hips, then it wasn't one of her suits!

So, my dress came and I couldn't wait to get it out of the box and step into it. I barely got the dress on and didn't get it zipped all the way to the top. By now claustrophobia was starting to take charge and I knew I was within seconds of screaming -- which would really scare my neighbor.

She came and wrestled me out of the dress before the edge of the boat neckline could sever an artery. Now that I'm breathing again, I wonder what can be done about my dress. There won't be any letting it out. I have no hopes for getting this dress altered so I keep my eyes open for a dress that wouldn't require the small waist measurement.

So my advice is: "If you are thinking of ordering a custom dress based on your personal measurements, find out first who is responsible for adding the easement inches to your measurements." And good luck!

Date of experience: May 20, 2022
California
1 review
0 helpful votes
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My first experience
May 20, 2022

I love your clothing online and ordered some denim palazzo pants. Unfortunately I ordered the wrong size and had to return them.

Date of experience: May 20, 2022
Arkansas
1 review
0 helpful votes
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Unexpected Delight
May 20, 2022

The fabric and colors are beyond my expectations. The dress is beautiful. Having to get it hemmed. Overall experience was great from purchase to delivery.

Date of experience: May 20, 2022
New Jersey
1 review
0 helpful votes
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This is great fashion option for the women of today!

Date of experience: May 20, 2022
Canada
1 review
0 helpful votes
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The website is very easy to use, and the communications when you order are clear and prompt. The dresses came exactly when they estimated and fit great!

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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The best!
May 19, 2022

Excellent! Above and beyond with service and shipping!

Date of experience: May 19, 2022
Oklahoma
1 review
0 helpful votes
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Great style
May 19, 2022

It's easy to order and good turn around time. I'm disappointed the dresses were smaller sized than I expected, but not so small that they won't fit after I lose the rest of my baby weight. Not quite what I expected, but decent quality, beautiful colors, and nice styles.

Date of experience: May 19, 2022
Michigan
1 review
0 helpful votes
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Meh
June 18, 2022

One dress was great - the other not so much. Not as pictured.

Date of experience: May 19, 2022
Canada
1 review
0 helpful votes
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Great experience
May 19, 2022

It was an easy process to order a dress. There were many I liked and I had trouble narrowing it down to just one. Communication has been great

Date of experience: May 19, 2022
Michigan
1 review
0 helpful votes
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First eShakti purchase
May 19, 2022

Not only do I love the dress, I really appreciate the whole purchasing process. There are so many beautiful items to choose from. When I received my item initially, it actually was too small. I followed eShakti's instructions for obtaining a replacement, and it went smoothly and quickly. The dress fits like it was made just for me and is of great quality. Just beautiful. And the pockets!

Date of experience: May 19, 2022
Oregon
1 review
0 helpful votes
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Great
May 19, 2022

Lovely experience, nice dresses, prompt customer service.

Date of experience: May 19, 2022
India
1 review
0 helpful votes
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Zapelle thrill
May 19, 2022

Ordered from Zapelle for the first time and i was dazzled. Amazing fit. Fits me to the T. Loved the feel. Of the fabric and the fall was too gud... Keep it up. Cheers tot he staff whose workmanship left a mark

Date of experience: May 19, 2022
Ohio
1 review
0 helpful votes
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No
May 19, 2022

No, I didnt know it was going to take half an hour to do this. Come on...

Date of experience: May 19, 2022
Indiana
1 review
0 helpful votes
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Would use eShakti again
May 19, 2022

I like the experience. It showed the different processes it goes through and where they are at for your order. I was slightly worried about delivery but all was well in the end.

Date of experience: May 19, 2022
California
1 review
0 helpful votes
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Always a pleasure
May 19, 2022

I always have a pleasurable experience with eShakti.

Date of experience: May 19, 2022